AI Internal Help Desk Solution

What is siit.io?

Siit is an employee-centric platform offering an internal help desk solution tailored for businesses. It facilitates seamless support, engagement, and communication with employees at scale while optimizing operations through automation and self-service features. With a focus on efficiency, Siit covers a range of use cases including IT operations, people operations, and revenue operations. Its seamless integration with various tools enhances the collection of insights to further improve the employee experience. Founded by Anthony Tobelaim, Chalom Malka, and Dimitri Cabete Jorge, Siit aims to streamline operations and enhance employee satisfaction across organizations.

How does siit.io handle security and privacy?

Siit prioritizes data security and privacy, adopting a comprehensive approach to safeguard sensitive information. Here are the key aspects of their strategy:

Infrastructure Security:

• Siit utilizes a renowned cloud infrastructure provider (AWS) to host its platform.
• Robust network and perimeter protection mechanisms are implemented.
• Encryption protocols (TLS 1.2, TLS 1.3) are employed for data transmission, while data at rest is secured using AES-256 encryption.

Application Protection:

• Siit employs a Web Application Firewall (WAF) alongside Distributed Denial of Service (DDoS) protections to fortify its applications.
• Regular vulnerability scanning and annual penetration testing bolster the platform's resilience against potential threats.

Organizational Security:

• Personnel undergo security education and awareness training to foster a culture of security within the organization.
• Continuous incident monitoring and vendor risk management practices are in place to promptly address security issues.

Privacy & Protection:

• Siit upholds the privacy of client data entrusted to its care.
• Data stored within Siit products remains exclusive to the respective clients and is not shared across different customer accounts.
• Compliance with GDPR and other regulatory frameworks underscores Siit's commitment to data protection and privacy.

For further insights, interested parties can refer to Siit's security page and privacy policy.

How does siit.io handle access control for user data?

Siit adopts a comprehensive approach to application access management, prioritizing robust security measures and meticulous control over user data. Here are the fundamental components of their strategy:

1. Authentication: Siit verifies user identities accessing applications through methods such as usernames, passwords, multi-factor authentication (MFA), or biometrics.

2. Authorization: Building upon authenticated identities, Siit determines user permissions and access to resources, managed through roles, permissions, and access policies.

3. Access Control: Siit implements mechanisms to regulate access to specific applications, features, or data, employing role-based access control (RBAC) to assign permissions based on job functions.

4. Privileged Access Management (PAM): Siit vigilantly monitors and manages access for users holding elevated privileges or administrative roles to mitigate misuse or security breaches.

5. Single Sign-On (SSO): Siit facilitates users in accessing multiple applications with a single set of credentials, streamlining user experience and mitigating risks associated with password management.

6. Access Request and Approval: Siit establishes a structured process for users to request access to specific applications, ensuring alignment with their job responsibilities.

7. Access Reviews and Audits: Regular review and auditing of user access rights enable Siit to identify and address unauthorized or inappropriate access swiftly.

8. Integration with Identity Management Systems: Siit seamlessly integrates application access management with broader identity management systems to maintain consistency across the organization.

9. Monitoring and Logging: Siit actively monitors user activity within applications, logging pertinent information for security analysis and audit trails.

10. User Education and Training: Siit prioritizes educating users on security best practices, safeguarding access credentials, and fostering awareness of potential threats.

In essence, Siit's end-to-end approach ensures data security, privacy, and compliance while delivering a seamless employee experience.

How much does siit.io cost?

Siit offers a range of pricing plans designed to meet diverse business requirements:

1. Essentials: Priced at $23 per admin per month, billed annually, the Essentials plan provides a flexible conversational request management solution. It includes features such as conversational request management, email and chat integration, service catalog, approvals, and knowledge base.

2. Standard: At $45 per admin per month, billed annually, the Standard plan offers powerful automation capabilities for enhanced internal support. In addition to Essentials features, it includes service forms, conversation ratings, request workflows, people workflows, asset and SaaS management, among others.

3. Pro: Ideal for organizations seeking to streamline complex workflows with AI, the Pro plan is priced at $89 per admin per month, billed annually. Alongside Standard features, it offers AI triage, smart article suggestions, SLA alerts, custom reports, and more.

4. Custom: Siit provides tailored packages to address specific business needs. For detailed information on custom plans, users can directly reach out to Siit's team.

It's worth noting that Siit offers a free 14-day trial, allowing users to explore its features before making a commitment to a plan.

What are the benefits of siit.io?

Siit stands out as an employee-centric platform offering an internal help desk solution tailored for companies. Here are the key benefits it provides:

1. Efficient Employee Support: Siit facilitates seamless support, engagement, and communication with employees at scale. It streamlines employee requests, leverages automation, and promotes self-service, enhancing overall efficiency.

2. Modernization of Internal Support: Siit optimizes team productivity while maintaining a positive employee experience. It offers a user-friendly and modern ITSM solution for managing IT operations, ensuring streamlined processes and enhanced service delivery.

3. Cost Savings: Through workload reduction, increased productivity, and prompt issue resolution, Siit helps lower costs associated with internal support, contributing to improved cost-efficiency for organizations.

4. Security First: Siit places a high priority on data security and privacy, providing a secure platform for managing employee requests and interactions. This commitment ensures that sensitive information remains protected at all times.

5. Integration with Tools: Siit seamlessly integrates with various tools, allowing for the collection of valuable insights and enhancing the overall employee experience. This integration capability enables organizations to leverage existing tools efficiently while maximizing the value of their investment in Siit.

What are the key features of Siit service management platform?

Siit offers a comprehensive service management platform designed to enhance employee experience and streamline internal operations. Its key features include:

• Conversational Request Management: Integrates with email, Slack, and Microsoft Teams to manage all internal requests in one unified view.
• Automation Capabilities: Features a no-code visual workflow builder and AI capabilities that optimize operations by handling common requests, automating tasks, and enabling self-service.
• Actionable Insights: Provides data on team performance metrics like SLA, request volume, and employee satisfaction to improve operations.
• Easy Integration: Connects with existing tools to collect insights and enhance employee experience.
• Security and Simplicity: Ensures a secure platform setup that's quick to implement with no extensive training required for employees.

How can Siit help increase productivity in an organization?

Siit enhances productivity in organizations through several strategic approaches:

• Automations and AI Tools: Automates repetitive tasks with native AI capabilities and a no-code workflow builder, allowing employees to focus on more critical tasks.
• Unified Communication and Request Management: Streamlines internal requests through integration with common communication tools such as email, Slack, and Microsoft Teams, ensuring all conversations and necessary tools are in one place.
• Self-service Options: Empowers employees with self-service tools to handle frequently asked queries, reducing dependence on support teams for common tasks.
• Performance Metrics: Offers insights into performance metrics, enabling data-driven decisions to further optimize operations and support resource allocation.

How does Siit support different operations teams within a company?

Siit offers tailored solutions for various operations teams, ensuring each department can leverage the platform effectively:

• IT Operations: Provides a modern and intuitive ITSM platform to manage requests and automations fine-tuned for IT teams, reducing manual work and increasing efficiency.
• People Operations: Streamlines processes for HR teams, eliminating administrative burdens, and enhancing employee onboarding, support, and engagement.
• Revenue Operations: Assists sales teams in improving efficiency and expediting deal closures by offering support within one integrated platform.

These solutions help break silos across departments, facilitate collaboration, and drive overall company productivity and growth.