Chatbase.co
AI Chatbot Generator
Chatbase helps you build, train, and deploy AI support agents from your data, embed them on your site, and automate actions with secure integrations and analytics.
What does Chatbase.co do?
Chatbase is a platform for building and deploying AI support agents for customer service. It’s purpose-built for large language models (LLMs) and designed to help you train an agent on your business data, configure what it can do, and deploy it for customers.
Use Chatbase to connect your agent to real-time business systems (like order details and subscriptions) so it can retrieve relevant context and take actions, such as updating a subscription or changing an address. You can also set up smart escalation so complex or unclear requests can be routed to a human via live chat or helpdesk tickets.
Chatbase supports deployment across channels (including web chat and messaging platforms) through embeds, links, and APIs. It also offers analytics and reporting to review performance, refine and optimize your agent over time, and compare AI models and configurations. For security and privacy, it provides enterprise-grade protections including SOC 2 Type II certification and GDPR compliance, with encryption in transit and at rest, and a guardrails approach to reduce off-topic or sensitive-response issues.
Common integrations include Zendesk, Notion, Slack, Stripe, Salesforce, Cal.com, Calendly, WhatsApp, Zapier, Messenger, and an API for deeper connections. It also includes whitelabel options to remove Chatbase branding from the chat widget.
What can I train Chatbase on to create my agent?
You can train your agent on business data such as uploading a PDF, providing a website link, or entering freeform text.
Can Chatbase access customer and business data in real time?
Yes. You can sync the agent with systems like order management tools and CRMs to access up-to-date information needed for resolution.
Can the AI agent take actions in my systems (not just answer questions)?
Yes. You can configure actions so the agent can automate workflows within your systems, such as updating a subscription or changing an address.
How does human escalation work for complex issues?
You can instruct the agent in natural language on when to escalate queries to human agents via live chat or helpdesk tickets.
Where can I deploy the chatbot?
You can embed it on your website using a code snippet or use a link. It’s also designed to work across channels such as Slack and WhatsApp, plus support via API.
Is Chatbase secure and compliant?
Chatbase is SOC 2 Type II certified and GDPR compliant, with encryption in transit and at rest. It also uses secure integrations with access limited to the user’s own data.