Chatbase.co

Chatbase is a platform for building and deploying AI agents for customer experience. It helps you connect your business data, define what your agent should do, and then deploy the agent across customer touchpoints like chat, email, WhatsApp, Slack, and voice.

With Chatbase, you can train an AI agent using your business materials (for example, uploading a PDF, sharing a website link, or providing text) and set guardrails so the agent follows the rules you want. You can also configure “actions” so the agent doesn’t just answer questions—it can take steps in connected workflows, such as retrieving order details, checking eligibility windows, or getting invoices.

Chatbase also supports human escalation when issues are complex or unclear, routing customers to live chat or helpdesk tickets. That lets you keep responses fast while ensuring sensitive or difficult requests can be handled by people. Widgets and deployment options (including embeds, links, and API access) help you place the agent where your customers already are.

To keep improving performance over time, Chatbase provides analytics on topics, sentiment, resolution rates, and escalations. It also emphasizes security and compliance, including SOC 2 Type II certification and GDPR compliance, plus encryption in transit and at rest and a “your data stays yours” approach.

What can I build with Chatbase?

You can build conversational AI agents for customer support, sales, and product guidance. The goal is to resolve customer issues end to end across multiple channels.

How do I train my Chatbase agent?

You can train the agent using your business data such as uploading a PDF, providing a website link, or entering freeform text. Then you define the agent’s role and set guardrails.

Can the agent take actions or only answer questions?

The agent can be configured with actions so it can perform workflow steps in connected systems, such as retrieving order details, invoices, products, or other operational information.

How does human handoff work when the AI can’t resolve something?

You can set up escalation so the agent routes complex or unclear requests to humans via live chat or helpdesk tickets. This keeps fast responses while ensuring edge cases are handled properly.

Where can I deploy the agent?

You can deploy across chat, WhatsApp, email, Slack, and more using embeds, links, and an API. Widgets also support interactive components beyond plain text.

Is Chatbase secure and compliant?

Chatbase includes enterprise-grade security and compliance such as SOC 2 Type II and GDPR compliance, with encryption in transit and at rest. It also positions data as accessible only to your agent and not used to train models.