AI Chatbot Driven Customer Service Platform

What is tidio.com?

Tidio.com is an online platform designed to enhance business growth through its customer service software solutions. The website offers a range of features, including live chat, chatbots, email marketing, and a helpdesk system. These features are intended to facilitate effective communication with customers, address their inquiries, and ultimately boost sales. For further insights, interested individuals can visit Tidio's official website. Additionally, the platform's blog provides valuable information. To assess cost considerations, one can explore Tidio's pricing plans and make comparisons with alternative live chat software options.

How does tidio.com work?

Tidio.com operates as a comprehensive customer service platform, integrating live chat, AI chatbots, and multichannel communication capabilities. With Tidio, you can achieve the following:

• Engage Visitors: Employ live chat to interact with visitors on your website, offering tailored discounts or suggestions.
• Boost Leads and Sales: Leverage chatbots to address common queries, gather contact details, and guide users through your sales process, leading to increased leads and sales.
• Unified Communication: Seamlessly manage customer interactions across various channels like WhatsApp, Messenger, Instagram, and email by linking them to Tidio.
• Enhanced Support: Streamline support activities using dedicated helpdesk tools, including ticket management, analytics, and rating functionalities.

Installing Tidio on your website is a straightforward process, achievable within minutes. Comprehensive guidance is available on their official website. Alternatively, users can utilize the WordPress plugin for installation. Additionally, customization options permit the adjustment of the chat widget's appearance and behavior to align with your brand identity and preferences.

How much does tidio.com cost?

Based on information provided on Tidio's official website, the pricing structure for their customer service software is determined by the specific plan and features you select. Tidio offers several plan options, including the Free, Starter, Communicator, and Chatbots plans, as well as a personalized Tidio+ plan tailored for larger businesses. Notably, there are additional addons available for separate purchase, such as Lyro, Email Marketing, and No Tidio branding.

The Free plan, available at $0 per month, encompasses 50 live chat conversations, 100 chatbot triggers, 3 seats, and fundamental features like live chat, messenger integration, email integration, and a ticketing system. Priced at $29 per month, the Starter plan includes 100 live chat conversations, 500 chatbot triggers, 3 seats, and advanced attributes like app integrations and an email marketing system. The Communicator plan, at $25 per month per seat, offers 50 live chat conversations, 100 chatbot triggers, 1-5 seats, and the same features as the Free plan. For $29 per month, the Chatbots plan provides unlimited live chat conversations, 2k-40k chatbot triggers, 3 seats, and identical features as the Starter plan.

Tidio+ is a bespoke solution that starts from $394 per month. It encompasses Lyro conversations, limitless live chat conversations, custom chatbot triggers, personalized seats, and all features from the other plans. For details on the Tidio+ plan's pricing, a direct inquiry to their sales team is required.

The optional addons include Lyro, an AI-driven chatbot capable of resolving up to 70% of customer queries. Priced at $39 per month for 500 conversations or $0.08 per conversation, it's available as an enhancement. Email Marketing, facilitating personalized campaigns with email automation, comes at $0 per month for up to 500 emails or $10 per month for up to 5k emails. Another addon, No Tidio branding, eliminates the ""Powered by Tidio"" logo from your chat widget for $20 per month.

Tidio provides a 7-day unrestricted free trial of its premium features. Following this trial, users can choose to upgrade to a paid plan or continue using the free plan indefinitely. Additionally, those opting for annual billing can enjoy 2 months of service free of charge.

What are the benefits of tidio.com?

Tidio.com offers a range of advantages for its users, including:

• Real-time Communication: Tidio facilitates immediate customer engagement through live chat, chatbots, email, and social media platforms.
• AI-powered Problem Solving: The platform's AI-driven chatbots can address common inquiries, leading to a potential resolution of up to 70% of customer issues. These chatbots also provide personalized recommendations.
• Centralized Customer Interaction: Tidio enables users to manage all customer communications through a unified multichannel dashboard, connecting various channels like WhatsApp, Messenger, and Instagram.
• Enhanced Team Performance: By incorporating ticketing, analytics, and automation features, Tidio aids in elevating team efficiency and performance.
• Customization Options: Users have the freedom to tailor the appearance of the live chat widget, aligning it with their brand's color scheme and style. Moreover, the ability to include multiple languages facilitates global customer reach.
• Free Plan Inclusion: Tidio extends a generous free plan to users, incorporating 3 chat operators, 100 chatbot triggers, and a monthly allowance of 500 emails.
• Upgrade Opportunities: Users also have the option to transition to paid plans, which offer expanded features and usage limits beyond the free plan.

In essence, Tidio.com empowers businesses with real-time customer communication solutions, AI-driven assistance, centralized management, team optimization, customization capabilities, and a range of plan options catering to diverse needs.

What are the limitations of tidio.com?

Tidio.com does present some limitations, including:

• Free Plan Constraints: The free plan has usage limits of 50 live chat conversations and 100 chatbot triggers per month. Once these limits are exceeded, the user's ability to view or respond to new chats, as well as the utilization of chatbots, is temporarily restricted until the following month.
• Varied Paid Plan Limits: Paid plans are subject to varying limitations based on factors such as the number of chatbot triggers, seats, and selected features. For specific details, the pricing page provides comprehensive information.
• Branding Logo in Live Chat Widget: The live chat widget comes with a Tidio branding logo that can only be removed through an additional payment of $20 per month.
• Email Marketing System Limitation: The separate email marketing system add-on incurs an extra cost and comes with restrictions. The free plan is capped at 500 emails per month, while paid plans offer an allowance of up to 5,000 emails per month.
• Chatbot Capability: The chatbots available on Tidio are limited in their capabilities. They are best suited for basic scenarios and queries, lacking the ability to integrate with external APIs or databases. Additionally, they do not support natural language processing or voice input functionalities.

In summary, while Tidio.com offers a range of features to enhance customer interactions, it's important to consider these limitations that could impact usage and functionality."

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How does the Lyro AI Chatbot enhance customer service?

Lyro AI Chatbot is designed to significantly enhance customer service by answering up to 70% of customer inquiries without the need for human intervention. It interacts with customers using a human-like conversational style, solving issues in just 6 seconds. Moreover, it supports communication across various live channels and languages, freeing up support agents to focus on high-value requests. This enables businesses to maintain predictable customer service expenses while scaling operations effectively, starting at just $0.5 per conversation.

What are the key features of Tidio's Live Chat & Help Desk tools?

Tidio's Live Chat & Help Desk tools offer a comprehensive solution for real-time customer support. The Live Chat feature allows businesses to engage customers directly and track their browsing behavior to provide personalized offers, ultimately boosting sales. The Help Desk integrates messages from all communication channels into a single dashboard, enhancing efficiency. It offers features such as ticket filtering, response prioritization, and performance analytics, leading to a 29% decrease in average response times and a 59% reduction in customer waiting time.

How does Tidio Automation increase conversion rates and customer loyalty?

Tidio Automation helps increase conversion rates by proactively engaging website visitors and guiding them through sales funnels. It uses a library of more than 40 pre-built automation Flows templates, allowing businesses to handle missed conversations, offer discounts, recover abandoned carts, and recommend products seamlessly. Businesses can also create customized automation workflows with ease using a drag-and-drop interface, requiring no coding skills. As a result, Tidio Automation has led to a 27% increase in conversion rates and an 88% helpfulness rate in engaging users effectively.