AI Chatbot Driven Customer Service Platform
How does Lyro AI Agent enhance customer service?
Lyro AI Agent is trained on verified data sources to deliver reliable, brand-aligned responses. It can handle up to 67% of inquiries, helping you scale support without sacrificing trust. It provides actionable suggestions to improve CSAT and effectiveness, and it supports cross-channel conversations in multiple languages within your existing tech stack.
What are the core features of Tidio Live Chat and Help Desk?
Tidio combines real-time live chat with a unified Help Desk that aggregates messages from all channels into one dashboard. It includes ticket filtering, response prioritization, and performance analytics, plus native integrations. You can automate workflows with Flows and Lyro Smart Actions to streamline tasks.
How does Tidio Automation help increase conversions and loyalty?
Tidio Automation offers more than 40 pre-built automation Flows templates to handle missed conversations, offer discounts, recover abandoned carts, and recommend products, with a drag-and-drop builder (no coding required). It has driven measurable results such as a 27% increase in conversion rates, a 30% CSAT increase, a 25% increase in qualified leads, and a 70% increase in self-service resolution.
What pricing plans does Tidio offer and what do they include?
- Free plan: $0 per month. 50 live chat conversations, 100 chatbot triggers, 3 seats, and core features (live chat, messenger and email integrations, ticketing).
- Starter plan: $29 per month. 100 live chat conversations, 500 chatbot triggers, 3 seats, with app integrations and an email marketing system.
- Communicator plan: $25 per month per seat. 50 live chat conversations, 100 chatbot triggers, 1–5 seats, same core features as Free.
- Chatbots plan: $29 per month. Unlimited live chat conversations, 2k–40k chatbot triggers, 3 seats, same core features as Starter.
- Tidio+ (bespoke): from $394 per month. Lyro conversations, unlimited live chat conversations, custom chatbot triggers, personalized seats, and all features from the other plans.
- Add-ons: Lyro, Email Marketing, and No Tidio branding available separately.
- 7-day unrestricted free trial of premium features. Annual billing offers 2 months free.
This also includes access to 120+ integrations and multi-platform availability (see below).
What is included in the Free plan?
The Free plan includes 50 live chat conversations and 100 chatbot triggers per month, plus 3 seats and core features like live chat, messenger integration, email integration, and a ticketing system.
What addons are available and how much do they cost?
- Lyro addon: $39 per month for 500 conversations, or $0.08 per conversation.
- Email Marketing addon: $0 per month for up to 500 emails, or $10 per month for up to 5,000 emails.
- No Tidio branding addon: $20 per month.
What is Tidio+ and how much does it cost?
Tidio+ is a bespoke plan starting from $394 per month. It includes Lyro conversations, unlimited live chat conversations, custom chatbot triggers, personalized seats, and all features from the other plans.
Do you offer a free trial?
Yes. Tidio offers a 7-day unrestricted free trial of premium features.
What is the Lyro resolution rate guarantee?
Tidio reports a 67% resolution rate, the highest in the industry, and offers a money-back guarantee if it cannot lift your resolution rate to at least 50%.
How many integrations does Tidio support?
Tidio supports 120+ tools to integrate.
On which platforms can I use Tidio?
Tidio is available on Browser, Android, iOS, Windows, and Mac.
How does Tidio address data security and privacy?
Tidio emphasizes data security and privacy as core priorities and provides dedicated security and trust resources to help you manage risk and maintain trust with customers.
Do Lyro AI Agent and Live Chat support multiple languages?
Yes. Lyro AI Agent supports multiple languages, and Live Chat enables cross-channel conversations across several channels in various languages.
Are there usage limits on the free plan?
Yes. The Free plan includes up to 50 live chat conversations and 100 chatbot triggers per month.
How do I get started with Tidio?
You can start for free—no credit card required. Sign up and begin using Tidio right away.
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