AI Chatbot Integration

What is tiledesk.com?

Tiledesk.com provides conversational automation tools for customer engagement. Users can craft chatbots utilizing generative AI, natural language processing, and multichannel support. Integration with platforms such as WordPress, Shopify, and WhatsApp is also supported. Developed as an open-source project in Italy, Tiledesk.com offers resources on its website, GitHub page, and knowledge base for further exploration and understanding.

How much does tiledesk.com cost?

Tiledesk.com offers several pricing plans tailored to various business needs:

1. Free Forever plan: Ideal for startups and small businesses, this plan provides unlimited chatbots, agents, and conversations. Basic features such as natural language processing, multichannel support, and analytics are included at no cost.

2. Pro plan: Designed for businesses seeking access to premium features, the Pro plan encompasses all elements of the Free Forever plan. It also offers advanced functionalities like generative AI, sentiment analysis, custom domains, and priority support at a rate of €5 per agent per month.

3. Enterprise plan: Geared towards large organizations requiring specialized features, the Enterprise plan builds upon the offerings of the Pro plan. It includes custom integrations, dedicated servers, white-label branding, and other tailored features. Pricing for the Enterprise plan is available upon request.

Additionally, users can explore tiledesk.com through a free 14-day trial before committing to a specific plan. This trial period enables users to experience the platform's capabilities firsthand and determine the most suitable plan for their requirements.

How do I create a chatbot on Tiledesk.com?

Creating a chatbot on Tiledesk.com is straightforward and enjoyable, thanks to the Tiledesk Design Studio, which allows users to design conversation flows without the need for coding. Here are the basic steps to create a chatbot from scratch:

1. Log in to your Tiledesk account and navigate to the "Bots" section within the dashboard.
2. Click on the "Add from Scratch" button to initiate the chatbot creation process.
3. Define your chatbot's initial message by customizing the "Welcome" block to suit your preferences.
4. Expand the conversation flow by creating new blocks and paths, connecting them by drawing from the exit ports of existing blocks, and specifying actions for each block.
5. Manage online and offline agent availability by incorporating "Agent Handoff" and "Reply" blocks as needed.
6. Verify and fine-tune your chatbot's functionality by testing it within the Tiledesk platform through simulated user interactions, or by integrating it into your website or messaging channels for real-world testing.

Can I use my own data with tiledesk.com?

Certainly, you can leverage your own data with tiledesk.com using various APIs:

1. RESTful API: This API enables you to access and modify information within your Tiledesk account. You can retrieve and update data, as well as integrate Tiledesk functionalities into your own product.

2. Webhook API: With the webhook API, you can subscribe to changes occurring in your Tiledesk account. This allows you to automate processes and adapt your workflows based on real-time updates.

For comprehensive guidance on utilizing these APIs, including detailed examples and instructions, you can explore the developer hub provided by Tiledesk.

What are the benefits of tiledesk.com?

Using tiledesk.com offers several advantages:

1. Streamlined Customer Interactions: Enhance customer support processes and streamline interactions, leading to improved efficiency.

2. Multi-Channel Integration: Seamlessly integrate chatbots across various digital channels including websites, WhatsApp, Telegram, and more, ensuring consistent engagement regardless of platform.

3. Pre-Built Templates and Community Support: Access pre-built templates and a vibrant community for accelerated development and deployment, reducing time-to-market.

4. Unique Orchestration Engine: Utilize Tiledesk's orchestration engine to simplify development complexities and create dynamic conversational experiences for users.

5. Optimized Sales Funnel: Drive targeted interactions, optimize the sales funnel, and enhance online sales performance through advanced lead qualification capabilities provided by Tiledesk.