Customer Led AI Voice Assistant
What is PolyAI Agent Studio and what does it do?
PolyAI Agent Studio is a voice-first omnichannel platform that lets you build, manage, and measure every conversation from a single command center. With agentic AI, you can continuously improve conversations across voice, chat, SMS, social, and beyond, while maintaining brand-consistent experiences. The platform supports 45 languages and counting, offers real-time analytics, and provides both out-of-the-box and custom integrations to fit your tech stack. It’s designed to deliver secure, scalable, enterprise-grade conversations that sound authentic to your brand.
Which industries can benefit from PolyAI's voice AI solutions?
PolyAI serves a wide range of industries, including consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities. These sectors can leverage PolyAI to improve customer experience, increase capacity for inquiries, and enhance operational efficiency across use cases like account management, billing, and order management.
How does PolyAI improve customer experience and ROI?
PolyAI enhances CX by enabling natural-sounding conversations that reduce hold times and improve routing accuracy. Real-world results highlighted by customers include:
- 75% of calls handled in 12 languages
- CSAT improvements (e.g., double-digit CSAT gains in some cases)
- Increases in revenue from longer, more engaging calls
- Reductions in seasonal hiring and call abandonment
- Improvements in containment and overall operational metrics
These examples illustrate how agentic AI can drive better experiences and tangible business value at scale.
How many languages does PolyAI support?
PolyAI supports 45 languages and counting, enabling multi-language conversations and broader global reach.
What channels does PolyAI cover?
PolyAI delivers on brand experiences across multiple channels—including voice, chat, SMS, and social—while maintaining a single, consistent voice and experience.
How quickly can PolyAI be deployed, and does it require replatforming?
Locations can go live with a branded, pre-trained voice assistant extremely quickly. You don’t need to replatform or overhaul your existing tech stack; PolyAI offers both out-of-the-box and custom integrations to fit your setup and speed of deployment.
Is PolyAI secure and suitable for regulated industries?
Yes. PolyAI emphasizes security and reliability, with 24/7 support and compliance certifications to meet requirements across industries, including those that are highly regulated. The platform is designed to provide robust guardrails and data protections to ensure dependable performance.
What data does PolyAI collect and how can I manage privacy?
PolyAI collects personal data such as IP addresses and uses cookies to store and access information on your device for personalized ads, content, ad measurement, audience research, and service development. You can manage your privacy preferences via the Cookie Declaration or the Privacy trigger icon, including:
- Consent options: Necessary, Preferences, Statistics, Marketing
- The ability to change or withdraw consent at any time
PolyAI may also collect information like geographical location (with precision to within meters) and device characteristics (fingerprinting), as described in the privacy details.
What use cases can PolyAI handle?
PolyAI supports use cases across:
- Account management
- Authentication
- Billing & payments
- Booking & reservations
- Call routing
- Order management
- Troubleshooting
How can I learn more or try PolyAI?
You can request a personalized demo to see PolyAI in action and understand how it can drive measurable business value for your organization.
What kind of insights and analytics does PolyAI provide?
PolyAI offers real-time analytics and data insights with no data gaps or manual scrambling. You can analyze each conversation as it happens to surface actionable opportunities for operational improvements and new business opportunities.
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