AI Live Chat Software Tool For Businesses
What channels and tools does Social Intents connect with?
Social Intents works with Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp, and provides a website live chat widget. You can respond from the tools you already use (Teams, Slack, or Google Chat), plus you can add a website widget and integrate with Gmail/Google Workspace. WordPress and Shopify plugins are also available for website embedding.
How does the AI chatbot handle inquiries and what percentage is resolved automatically?
The AI chatbot handles about 75% of inquiries automatically and escalates to human agents when needed. It’s trained on your content (via URL, PDFs, or help docs) to answer in your brand voice and style.
What AI models can I use and can I switch between them?
You can choose between ChatGPT, Claude, or Gemini, and you can switch between models anytime according to your needs.
How do I train the AI on my content?
Train your AI with one-click AI Training: enter your website URL and the AI learns your products, services, FAQs, and brand voice in minutes. You can also upload PDFs or help docs. The system supports 80+ languages with auto-detection.
What are the AI response modes and how do they work?
- AI First, Then Handoff: AI answers first; complex questions are handed off to humans.
- AI + Humans Together: AI suggests responses and humans review/edit before sending.
- AI When Offline: Humans handle chats live; AI takes over after hours or when busy.
How do I install Social Intents and start in minutes?
- Create your account. 2) Connect your tools (Teams, Slack, Google Chat, Zoom). 3) Add Social Intents to your website (copy a code snippet or use WordPress/Shopify plugins). 4) Start chatting from your preferred tool or let AI handle it.
What are the pricing plans and trial terms?
- Starter: $39/mo | 1 Chat Widget | 3 Agents | 200 chats/month | includes AI features
- Basic: $69/mo | 2 Chat Widgets | Unlimited Agents | 1,000 chats/month
- Pro: $99/mo | 5 Chat Widgets | Unlimited Agents | 5,000 chats/month
- Business: $199/mo | 10 Chat Widgets | Unlimited Agents | 10,000 chats/month
- Most Popular: Pro plan
- All plans include unlimited team members (no per-agent pricing)
- 14-day full-access trial with no credit card required
- Optional Agency Plans available for white-label multi-client use
Do you offer agency/white-label options?
Yes. Social Intents offers white-label live chat for agencies. Manage multiple client accounts from one dashboard, with custom branding, unlimited agents per client, and an agency-focused setup (Agency Dashboard). Plans support 100+ client accounts per plan in typical configurations.
What analytics and reporting are available?
- Unified Support Dashboard to view all conversations in one place
- Real-time visitor monitoring
- Conversation analytics & reports
- AI resolution tracking
- Monitor response times, resolution rates, and customer satisfaction
- Track AI chatbot performance alongside human metrics
- Real-time notifications and thread-based chats help you stay on top of conversations
Can I integrate Social Intents with my CRM, ticketing, or marketing tools?
Yes. Social Intents can integrate with CRM, ticketing, and marketing systems, and it supports transcripts and reporting to help you manage data and workflows. It also includes a website widget and plugin options for common platforms.
Does Social Intents work with Google Workspace and Gmail?
Yes. There is Gmail integration and Google Workspace native support, making it easy to manage chats from Google tools.
Is the chat widget customizable and does it support auto-translation?
Yes. The website chat widget is fully customizable (colors, languages, positioning) and supports auto-translation across 80+ languages.
Is Social Intents mobile-friendly?
Yes. The chat experience is mobile-ready, ensuring you can engage with visitors from mobile devices as well as desktop.
Is there a developer API available?
Yes. Social Intents provides a Developer API for building custom integrations and extending functionality.
