AI Chatbot For Ecommerce

What is certainly.io?

Certainly.io provides a conversational AI platform tailored for ecommerce and customer service needs. This platform empowers users to develop chatbots capable of managing customer inquiries, offering product suggestions, gathering data, and seamlessly integrating with diverse business systems. Notably, these chatbots are equipped with multilingual capabilities, ensuring effective communication across different languages. Furthermore, they are designed to operate seamlessly across various channels, offering an omnichannel experience. Certainly.io serves clients across a spectrum of industries, including entertainment, travel, betting, and gaming.

What are the benefits of certainly.io?

Certainly.io offers a range of benefits for businesses:

1. Versatile Chatbots: Businesses can create chatbots capable of handling customer inquiries, providing product recommendations, collecting data, and seamlessly integrating with various business systems.

2. Multilingual and Omnichannel Support: The platform enables businesses to converse with customers in their preferred language and across multiple channels, facilitating effective communication.

3. Rapid Deployment: With templated flows and pre-built intents, businesses can go live in a matter of days. Additionally, customization options for widgets and chatbot tone ensure alignment with brand identity.

4. Enhanced Customer Experience: By leveraging natural language understanding and large language models, businesses can engage customers with conversational experiences that mimic human interactions, leading to increased satisfaction, higher conversion rates, and improved sales efficiency.

5. Seamless Integrations: Certainly.io provides one-click integrations with popular platforms like Shopify, Zendesk, Salesforce, and more, streamlining workflow and enhancing operational efficiency.

How much does certainly.io cost?

Certainly.io offers three pricing editions: Essential, Business, and Enterprise. 

1. Essential Edition: Priced at $650 per month (based on annual billing), this edition includes 3 live bots and all essential features. It caters to businesses looking for fundamental chatbot capabilities.

2. Business Edition: Priced at $1,200 per month (based on annual billing), the Business edition includes 6 live bots, all essential features, and additional advanced features. It is suitable for businesses requiring more extensive functionality.

3. Enterprise Edition: Tailored pricing is available upon request for the Enterprise edition, which includes 10 live bots, all essential features, and enterprise-ready functionalities. This edition is designed for organizations with complex needs.

All editions come with a certain number of monthly conversations included in the price. Additionally, Certainly.io offers a free trial for users to experience the platform before making a commitment.

What are the limitations of certainly.io?

Certainly.io has several limitations:

1. Language Support: While Certainly.io supports 14 languages out of the box, this may not cover all target markets or customer demographics, potentially limiting reach.

2. Channel-Specific Restrictions: The platform imposes channel-specific limitations on chatbot features and functionalities, including suggested replies, markdown, media, location sharing, persistent menu, generic cards, dynamic cards, and broadcasting. These restrictions may impact the versatility of chatbot interactions.

3. Fixed Pricing Model: Certainly.io operates on a fixed pricing model based on the number of live bots and monthly conversations. This model may not align with all budgets or business needs, potentially limiting scalability and cost-effectiveness.

4. Technical Complexity: Creating and managing chatbots on Certainly.io may require a certain level of technical knowledge and skills, particularly for advanced features and integrations. Users may need to seek assistance from the support team or refer to documentation for guidance, which could add complexity to implementation and maintenance processes.

How to sign up for certainly.io?

Signing up for Certainly.io is a straightforward process, allowing users to quickly access its features with a free 14-day trial, no credit card required. Here's how to get started:

1. Visit Certainly.io's free trial page and provide your name, email, company name, and password.
2. Click on the "Start free trial" button and verify your email address.
3. Log in to your Certainly.io account and begin creating your chatbots.

For those seeking a more personalized experience, an alternative option is to schedule a demo with Certainly.io. This allows users to receive a guided walkthrough of the platform tailored to their specific needs and requirements.