AI Chatbot For Ecommerce
What is an AI Agent?
An AI agent is a digital assistant designed to interact with your customers, answer their questions, and help them complete tasks—instantly and at any time. Unlike chatbots, our AI agents are tailored to your business, providing personalized, human-like conversations that improve customer experiences and reduce your team’s workload.
How does Certainly enhance customer service for businesses?
Certainly revolutionizes customer service by integrating Conversational AI tailored specifically for complex multi-domain, multi-lingual environments. By leveraging a combination of Machine Learning and Generative AI, Certainly provides virtual agents that handle customer queries 24/7, reducing support ticket volume by up to 50%. This automation allows businesses to offer consistent service across more than 100 languages, encourages self-service, and enhances customer satisfaction.
What are the key features of Certainly's AI platform?
- One-click multilingual support for seamless communication in over 100 languages.
- Pre-built templates and intents for accelerated deployment and a 4x increase in customer service efficiency.
- In-platform reporting tools for gaining insights into customer behavior and preferences.
- Omnichannel reach via SMS, social media, and email, allowing businesses to engage customers on their preferred platforms.
- Customization options allowing businesses to tailor the chatbot's tone of voice and behavior to match their brand identity.
How can Certainly boost ecommerce performance for businesses?
Certainly's platform enhances ecommerce performance by introducing AI sales assistants capable of intelligently recommending products, upselling, and reducing returns. This leads to a boost in Average Order Value by 20% and an 18% higher conversion rate. The bespoke data collected through Certainly's AI systems provides valuable insights into customer buying habits, enabling businesses to better understand and cater to their audiences, ultimately increasing revenue generation.
How quickly can we start seeing results?
Most customers see measurable improvements within days of implementation—faster response times, reduced support tickets, and increased sales, all with minimal disruption to your operations.
How much work must we do ourselves?
Almost none. We handle everything—from building tailored AI agents to integrating them with your systems—so you can start seeing results without adding to your team’s workload.
Can the AI interact with customers across platforms?
Yes. Our AI solutions provide seamless engagement across chat, email, social media, and even QR codes—ensuring customers get consistent, personalized experiences wherever they connect with you.
What channels are supported?
Yes. The AI can engage customers across chat, email, social media, and even QR codes, ensuring a consistent, personalized experience wherever customers connect.
How many languages does Certainly support?
Certainly offers multilingual support across more than 100 languages.
What integrations are available?
- Shopify — Retrieve order and customer data from Shopify for conversations.
- OpenAI — Automatically generate human-like replies to customers.
- Zendesk — Create and update tickets, and pass metadata to any field.
- Google Analytics — Post conversation-related events to your GA property.
- Klaviyo — Subscribe chat visitors or post visitor events to your Klaviyo account.
What is the uptime and scale of Certainly?
99.9% uptime. The platform has processed 50M+ queries, supports 200+ integrations, and serves 500+ clients.
What are the pricing options?
- Essential Edition: $650 per month (annual billing) with 3 live bots and core features.
- Business Edition: $1,200 per month (annual billing) with 6 live bots and additional advanced features.
- Enterprise Edition: Tailored pricing on request with 10 live bots and enterprise-ready functionalities.
All editions include a certain number of monthly conversations. A free trial is available.
Do you offer a free trial or a demo?
Yes. There is a free 14-day trial with no credit card required. You can also schedule a demo for a guided walkthrough of the platform.
How do I sign up for Certainly?
- Visit the free trial page and provide your name, email, company name, and password.
- Click "Start free trial" and verify your email address.
- Log in to your Certainly account and begin creating your chatbots.
Alternatively, you can schedule a demo to receive a guided walkthrough tailored to your needs.
How does the AI agent-building process work?
- Discovery: We learn about your business, customers, and goals.
- Design: Our AI experts craft a custom solution tailored to your needs.
- Development: We build your AI agent using our proprietary platform.
- Deployment: We implement the solution across your chosen channels.
- Optimization: We continuously monitor performance and improve based on real interactions.
