AI Customer Support Platform
What is Crisp MagicReply?
Crisp MagicReply is an AI-powered customer support platform that unites an omnichannel shared inbox, AI agents, knowledge base, chat widget, CRM, and analytics in one place. It enables building AI workflows, training AI on your content (website, PDFs, and knowledge base), and deploying AI-powered responses to handle more conversations with less effort. It features flat pricing and a 14-day free trial with all Crisp features, no card required.
What are the core features of Crisp MagicReply?
- Shared Inbox: centralizes inbound conversations from Chat Widget, Email, WhatsApp, Messenger, and 8 other channels.
- AI Agents: build AI workflows; train Crisp about your product; automatically browse your website; import PDFs; write Knowledge Base articles.
- Knowledge Base: create, edit, and manage help articles; enables customers to search for answers themselves; brand-friendly knowledge base content.
- CRM: built-in CRM to synchronize leads and customer data; access past interactions for more personalized conversations.
- Analytics: day-by-day metrics to monitor support performance and identify optimization opportunities.
- Automations: no-code internal workflows to speed up replies and reduce manual work.
- Chat Widget: add a real-time chat widget to your website or app to engage visitors.
- Live Chat enhancements: co-browsing, screen sharing, and live translation to assist customers during sessions.
Which channels does Crisp MagicReply support?
Crisp MagicReply supports Chat Widget, Email, WhatsApp, Messenger, and eight additional channels. See all messaging channels in the platform.
How do I train and deploy an AI Agent?
Follow these steps:
- Train your AI: teach Crisp about your product or business using public and private resources; Crisp automatically browses your website, and you can also import PDFs and write Knowledge Base articles.
- Create a Workflow
- Test & Deploy Workflow
- Validate & Measure
This culminates in creating your AI Agent and deploying it to handle conversations.
How does the Knowledge Base feature work?
The Knowledge Base lets you create, edit, and manage help articles so customers can search for answers themselves. Build a knowledge base that fits your brand and supports self-service.
What is the pricing and trial policy?
Crisp MagicReply uses flat pricing and offers a 14-day free trial with all Crisp features. No card is required to start the trial. Specific plan-level prices and seat counts are not published in the scraped content.
How can Crisp MagicReply benefit my business?
- Improves customer support with AI agents, co-browsing, and live translation to resolve issues faster.
- Streamlines sales via CRM integration and automated messaging.
- Enhances marketing with targeted campaigns and cross-channel outreach.
- Centralizes communications, enabling teams to collaborate more efficiently.
- Provides actionable analytics to optimize performance and customer experience.
How do I sign up for Crisp MagicReply?
To get started, go to Crisp’s site and start a free trial (14 days, all features, no card required). From there, you can begin building your AI Agent using the four-step process described above.
Who is Crisp MagicReply built for?
Crisp MagicReply is built for customer support, marketing, and sales teams—covering cross-channel engagement in a single platform.
Where can I find help or more information?
You can access the Help Center and Crisp Knowledge Base for guidance, along with resources like Security, Terms of Use, Privacy Policy, and System Status updates.
