Crisp MagicReply

Crisp MagicReply is an AI-first customer support suite designed to help teams handle more conversations with less manual work. It combines an omnichannel shared inbox, AI agents and workflows, a searchable knowledge base, and a chat widget—so you can support customers directly while also empowering self-serve.

You can build an AI agent in a guided flow: train the AI using your public and private resources, create a workflow, test and deploy it, then validate and measure results. Training supports automatic website browsing, importing PDFs, and using knowledge base articles you write, helping your agent respond with context from your own materials.

For customer self-serve, MagicReply includes a knowledge base where you can create, edit, and manage help articles that users can search to find answers on their own. For team collaboration, the shared inbox centralizes inbound messages from the chat widget, email, WhatsApp, Messenger, and additional channels, giving your team a collaborative space to access, manage, and respond to conversations.

If you want to improve internal response speed before rolling out customer-facing AI, MagicReply also supports automated internal workflows with a no-code approach. Pricing includes a 14-day free trial with all Crisp features and no card required.

What is Crisp MagicReply, and what core support features does it include?

Crisp MagicReply is an AI-first customer support suite that brings together an omnichannel shared inbox, AI agents and workflows, a knowledge base, a chat widget, a support CRM, and support analytics.

How do I create and launch an AI agent with MagicReply?

Build your AI agent in four steps: train it with your resources, create a workflow, test and deploy the workflow, then validate and measure results after launch.

What kinds of resources can I use to train the AI agent?

You can train using public and private resources with automatic website browsing, import PDFs, and use knowledge base articles you create.

Which channels are included in the shared inbox?

The shared inbox centralizes inbound conversations from the chat widget, email, WhatsApp, Messenger, and additional channels supported in the platform.

Can I use MagicReply for internal automation instead of customer-facing AI?

Yes. You can craft internal automated workflows using a no-code approach to speed up replies and reduce manual work before enabling customer-facing AI responses.

Is there a free trial?

Yes—there’s a 14-day free trial with all Crisp features and no card required.