Crisp MagicReply

Crisp MagicReply brings together an omnichannel shared inbox, AI agents, a knowledge base, a chat widget, CRM, and analytics in one platform. It’s designed to help teams respond to more conversations with less manual effort by using AI workflows that can be trained on your product and support content.

You can create an AI agent in four steps: train it using your existing public/private resources (including website browsing, PDFs, and knowledge base articles), build a workflow, test and deploy it, then validate and measure results. Crisp also supports non-customer-facing automation through no-code internal workflows when you’re not ready to expose AI responses directly.

For customer self-serve, the knowledge base lets you create, edit, and manage help articles that users can search to find answers on their own. The shared inbox centralizes inbound conversations across the chat widget, email, WhatsApp, Messenger, and additional channels, while analytics provide day-by-day metrics to monitor support performance and identify optimizations.

What can I use MagicReply for?

You can use MagicReply to run AI-assisted customer support using an omnichannel shared inbox, build AI agents, and publish a searchable knowledge base for customer self-service.

How do I build and deploy an AI agent?

Create your agent by training it with your available resources, then create a workflow, test and deploy the workflow, and validate and measure the results after launch.

What inputs can I use to train my AI agent?

You can teach Crisp using public and private resources, with automatic website browsing. You can also import PDFs and write knowledge base articles to use as training content.

Which channels are included in the shared inbox?

Your conversations can be centralized from the chat widget, email, WhatsApp, Messenger, plus additional channels supported in the platform.

Can I use MagicReply for internal automations instead of customer-facing AI agents?

Yes. If you’re not ready for customer-facing AI responses, you can build automated internal workflows with a no-code approach to speed up team replies and reduce manual work.

Is there a free trial?

Yes—Crisp offers a 14-day free trial with all Crisp features and no card required.