AI Customer Intelligence And Analytics Platform

Staircase AI is pioneering Artificial Revenue Intelligence, enabling businesses to achieve exceptional revenue through customer-led growth. Our AI-powered platform predicts churn and identifies hidden growth opportunities at scale, eliminating any need for human feedback. We capture and analyze millions of customer touchpoints, to provide revenue leaders a flawless experience of data-driven decision making.

Staircase AI integrates straight to the source, collects and analyzes omni-channel communication such as emails, tickets, messages, product signals, calls, and more, and finally builds a robust 360° customer data warehouse.

What is staircase.ai?

Staircase.ai is a customer intelligence platform leveraging artificial intelligence to analyze customer interactions and behavior. It aids businesses in predicting and averting churn, recognizing and seizing growth prospects, and enhancing customer satisfaction and loyalty. The platform seamlessly integrates with diverse communication channels, product analytics, and CRM tools, enabling the direct collection and processing of customer data from its sources. Moreover, Staircase.ai furnishes executives and customer-facing teams with insights, alerts, summaries, and dashboards, empowering them to make informed, data-driven decisions and take appropriate actions.

How does Staircase.ai use AI?

Staircase.ai employs AI to scrutinize millions of customer interactions and behaviors spanning multiple communication channels like email, chat, and calls. Machine learning models are utilized to discern customer sentiment, predict churn risks, identify growth opportunities, assess health scores, and more. Additionally, generative AI is employed to offer proactive responses and suggestions to customer-facing teams. Staircase.ai asserts its possession of a distinctive 360° data warehouse, which guarantees data accuracy and visibility.

How does Staircase.ai ensure data privacy?

Staircase.ai prioritizes the protection of your personal information and your privacy rights. It maintains a comprehensive privacy policy outlining the collection, usage, and your rights concerning your data. Here are some key highlights:

• Personal information is collected voluntarily when you register on the Website, express interest in Staircase.ai products and Services, or engage in other forms of contact. Additionally, certain information is gathered automatically during your website visits, including your IP address, browser and device characteristics, and usage data.

• Your personal information is utilized for various purposes such as enhancing Services, communication, personalization, performance analysis, and safeguarding legal rights and interests.

• Staircase.ai does not sell, rent, or share your personal data with third parties for their marketing purposes. However, it may share information with service providers, affiliates, partners, or authorized third parties to facilitate Services or comply with legal requirements, with your consent or as disclosed.

• Robust security measures are implemented to safeguard personal information against unauthorized access, use, or disclosure. Regular user access reviews are conducted to ensure appropriate permissions based on the least privilege principle. Employee access rights are promptly adjusted upon changes in employment.

• Your choices and rights regarding personal information are respected by Staircase.ai. You can access, update, correct, delete, restrict your data, or opt out of marketing communications by contacting privacy@staircase.ai. If you're dissatisfied with data handling, you can file a complaint with a data protection authority.

What is the pricing of Staircase.ai?

Based on web search results, Staircase.ai offers pricing starting at $499.00 per month for the Growth plan, catering to businesses with up to 50 customers. This plan encompasses insights reports, team stats report, bi-directional CRM integration, and Slack support. Additionally, there is a Freemium plan available, offering restricted features suitable for up to 10 customers. For larger enterprises requiring tailored features and services, Staircase.ai provides an Enterprise plan.

What are the benefits of staircase.ai?

Using Staircase.ai offers several benefits:

• Prediction and Prevention of Churn: Staircase.ai aids in forecasting and mitigating customer churn, enabling businesses to retain valuable clientele.
• Identification and Pursuit of Growth Opportunities: The platform assists in recognizing and capitalizing on growth prospects, fostering business expansion.
• Enhancement of Customer Satisfaction and Loyalty: By leveraging Staircase.ai, businesses can enhance customer satisfaction levels and foster lasting loyalty.
• Seamless Integration with Multiple Channels: Staircase.ai seamlessly integrates with diverse communication channels, product analytics, and CRM tools, facilitating direct data collection and processing from various sources.
• Provision of Insights and Dashboards: Executives and customer-facing teams benefit from insights, alerts, summaries, and dashboards furnished by Staircase.ai, enabling informed, data-driven decision-making and actions.
• Automated Data Collection and Analysis: Staircase.ai automates the collection and analysis of both qualitative and quantitative data, generating unbiased and accurate customer insights.
• Monitoring of Customer Relationships and Engagement: The platform monitors fluctuations and trends in customer relationships, engagement, and sentiment, providing proactive responses and suggestions to customer-facing teams.