Alterra

What is Alterra Answers?

Alterra Answers is an AI that instantly answers questions about your company and its products across channels such as websites, apps, email, chat, and social. It finds answers in your knowledge base with industry-leading accuracy (up to 90%), reduces repetitive questions, and escalates complex queries to humans to help your team respond faster.

What channels and platforms does Alterra Answers support?

Alterra Answers is Omni-Channel: it can deliver instant answers via website chat, messengers, email, SMS, and apps, and it can be integrated with live chat apps, customer support, and contact center solutions to reach customers wherever they ask questions.

What is the Alterra NLP Engine?

The Alterra NLP Engine is a deep learning-based component that converts natural language questions and commands into formal queries a computer can understand, enabling accurate interpretation and retrieval of answers.

What is Alterra Travel?

Alterra Travel is a pre-trained solution for the travel industry. It features virtual travel agents that can book flights and hotels and recommend destinations, helping automate travel-related queries and tasks.

Can I use my own data with Alterra products?

Yes. You can use your own data with Alterra products. The FAQ Editor lets you compose or modify your FAQ file, or you can upload an existing FAQ file and label your training corpus. You can also use the FAQ API to upload and edit data and train machine learning models. For more details, see the information on the next.next.alterra.ai website.

How do I get started with Alterra?

You can get started by scheduling a demo or using the Get Started option to begin implementing Alterra’s solutions for your business.

Is there a COVID-19 Q&A bot offered by Alterra?

Yes. Alterra offers a COVID-19 Q&A bot designed to automatically answer questions about the coronavirus outbreak, using AI to provide accurate and timely information for common questions and concerns.