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What is alterra.ai?

Alterra.ai is an online platform that provides AI assistants for businesses, utilizing artificial neural networks. The website offers various products, including Alterra Answers, which enables the system to respond to inquiries regarding a company and its products across different customer channels. Another product, Alterra NLP Engine, converts natural language questions and commands into structured queries that computers can comprehend. Additionally, Next.alterra.ai offers Alterra Travel, a pre-trained solution specifically designed for the travel industry. To access the platform, users can log into their accounts on next.alterra.ai using their email address, or alternatively, their Google or Facebook credentials.

What is the pricing for alterra.ai products?

Alterra.ai offers three pricing plans for its Alterra Answers product, as mentioned on SaaSworthy, a reliable software review website:

• Free Plan: This plan enables users to create one chatbot and supports up to 100 monthly active users and 10 intents. It includes basic analytics and email support.
• Standard Plan: The Standard plan is priced at $99 per month. It allows users to create up to three chatbots and supports up to 1,000 monthly active users, with 100 intents per chatbot. In addition to basic features, this plan provides access to advanced analytics, priority email support, and webhooks.
• Premium Plan: The Premium plan is priced at $499 per month. With this plan, users can create up to 10 chatbots and support up to 10,000 monthly active users, with unlimited intents per chatbot. Alongside the features offered in the Standard plan, the Premium plan also includes custom analytics, phone support, API access, and custom integrations.

For users with specific requirements, they have the option to request a demo or a custom quote tailored to their needs.

Can I use my own data with alterra.ai products?

Certainly! Alterra.ai allows users to utilize their own data with its products. With the FAQ Editor feature, users have the option to compose and modify their FAQ file. Alternatively, they can upload their existing FAQ file and also upload and label their training corpus. In addition to the FAQ Editor, users can make use of the FAQ API to upload and edit data, as well as train machine learning models. For more comprehensive instructions on how to leverage your own data, you can refer to the details available on the next.next.alterra.ai website.

What are the benefits of alterra.ai?

Alterra.ai offers several benefits that can positively impact businesses:

• Improved Customer Satisfaction: The platform excels at promptly addressing customer inquiries, leading to enhanced satisfaction levels.
• Time and Revenue Savings: By delivering instant answers to potential customers at the right moment, next.alterra.ai can increase lead conversions, saving time and driving revenue.
• Reduced Workload and Support Costs: The tool automates the resolution of routine support tickets, thereby reducing repetitive tasks and allowing the support team to focus on more complex cases. This contributes to lower customer support costs.
• Versatile Integration: Next.alterra.ai seamlessly integrates with various platforms including Zendesk, Drift, Facebook Messenger, ManyChat, Chatfuel, Slack, and Wix Chat. This versatility enables businesses to incorporate the tool across different channels, enhancing customer engagement.
• Natural Language Understanding: The platform's advanced capabilities enable it to comprehend natural language questions accurately. It leverages this understanding to retrieve answers from the knowledge base with industry-leading accuracy, reaching up to 90%.

Overall, Alterra.ai provides businesses with the means to improve customer satisfaction, increase revenue, reduce support costs, integrate with multiple platforms, and deliver accurate responses to customer queries.

What are the limitations of next.alterra.ai?

Next.alterra.ai has a few limitations that users should be aware of:

• Terms of Service: To access and use the Alterra Service, users are bound by the platform's Terms of Service. These terms include specific restrictions on usage, such as refraining from scraping, circumventing, framing, or interfering with the Alterra Service.
• Target Audience: The tool is primarily designed for individuals seeking travel information for personal use, including themselves, their families, coworkers, and friends. It may not cater specifically to commercial purposes, such as travel agents.
• Platform Integration: While next.alterra.ai offers integration with various platforms, it may not be fully integrated with certain platforms, such as Intercom. Users should check for compatibility and availability of integration options based on their specific requirements.
• Usage Restrictions: Users may encounter usage restrictions depending on their subscription or trial plan. For example, during the free 30-day trial, there might be a limit of 300 queries per day. Additionally, a rate limit of 1,000 queries per minute may apply.

It is important for users to review the Terms of Service, understand the intended audience, confirm platform integration, and be mindful of any usage restrictions before utilizing the next.alterra.ai tool.

What is the COVID-19 Q&A bot offered by Alterra?

The COVID-19 Q&A bot provided by Alterra is an automated solution designed to answer questions about the coronavirus outbreak. This bot uses advanced AI to provide accurate and timely information to users, helping to address common queries and concerns related to COVID-19.

How can Alterra Answers improve customer satisfaction and business efficiency?

Alterra Answers enhances customer satisfaction by providing instant answers to inquiries about a company and its products across multiple channels such as websites, apps, email, chat, and social media. This reduces wait times for customers and allows businesses to focus their resources on more complex customer service tasks. The tool's high accuracy rate of up to 90% ensures reliable information retrieval, ultimately saving time and boosting revenue.

What are the potential benefits of using Alterra Travel for the travel industry?

Alterra Travel is a pre-trained solution designed specifically for the travel industry, featuring virtual travel agents capable of booking flights, hotels, and recommending destinations. By automating customer service and booking tasks, Alterra Travel can enhance efficiency, reduce operational costs, and improve the overall travel booking experience for customers.