AI Call Center Optimization
What is Level AI?
Level AI is a connected suite of AI-powered customer experience (CX) solutions designed to unify quality, insights, and agents across the entire customer journey. It turns every customer interaction into actionable context that helps with containment, resolution, satisfaction, and revenue, across channels and teams. The platform delivers automated quality assurance, real-time agent guidance, VoC insights, coaching, analytics, and more to elevate CX and operations.
What solutions does Level AI offer?
Level AI provides a comprehensive set of CX AI capabilities, including:
- AI Virtual Agent
- 100% Auto-QA
- Automated Quality
- Voice of the Customer (VoC) Insights
- iCSAT
- Business Insights
- Real-Time Agent Assist
- Agent Coaching
- Agent Screen Recording
- Agent GPT
- Security and platform foundations
These solutions are designed to unify quality, insights, and agents across the customer journey.
What is AI Virtual Agent?
AI Virtual Agent is Level AI’s next-generation virtual agent that enables human-like conversations and actions. It resolves more requests without increasing headcount, understands intent, takes real actions across integrated systems, and handoffs to agents with full context when needed.
What is 100% Auto-QA?
100% Auto-QA scores every conversation across channels (calls, chat, and email) with near-100% accuracy, providing consistent quality monitoring, deep insights into drivers, and reducing the need for manual scoring.
What is Automated Quality?
Automated Quality provides QA on every interaction using your defined rubrics, delivering consistent scoring, clear drivers, and full visibility without sampling.
What is Voice of the Customer (VoC) Insights?
VoC Insights detects themes, sentiment shifts, and root causes across 100% of interactions, helping you understand customer needs at scale and driving proactive improvements.
What is iCSAT?
iCSAT offers unbiased, actionable satisfaction scores based on sentiment, resolution, and customer effort to gauge the customer experience accurately.
What is Real-Time Agent Assist?
Real-Time Agent Assist provides in-the-moment guidance during live interactions, aligned with policy and context to help agents choose the next best actions.
What is Agent Screen Recording?
Agent Screen Recording delivers complete visibility into contact center operations, including screen capture and redaction capabilities to protect sensitive information while coaching and improving processes.
What is Agent Coaching?
Agent Coaching is built from real conversations, helping identify strengths and gaps, prioritize what to fix, and track improvement over time.
What is Agent GPT?
Agent GPT is an omniscient AI assistant tailored for customer service teams, enhancing agent capabilities with advanced AI guidance and support.
What is Business Insights?
Business Insights is a source of truth built from every customer conversation, turning unstructured interactions into business-ready insights across product, support, and operations.
What industries is Level AI built for?
Level AI is built for high-stakes CX across industries, including Financial Services, Insurance, Healthcare, and Retail.
Who is Level AI built for?
Level AI serves:
- Contact Center Leaders
- Agents
- CX Leaders
These roles benefit from real-time AI guidance, coaching, and actionable insights.
How do I get started with Level AI?
To explore Level AI, you can request a demo to see how the platform can transform your CX and operations. Scheduling a demo is the typical first step.
What security measures does Level AI use?
Level AI emphasizes end-to-end security and operates to meet the highest security standards.
Does Level AI integrate with my existing tech stack?
Yes. Level AI offers integrations and technology partnerships to layer Level AI into your existing contact center stack, enabling seamless coordination with your current systems.
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