Conversational AI Chatbot Tool For Support Ticket Automation
What is doks.ai?
Doks.ai is an AI-driven support chatbot that integrates with your website, documentation, or knowledge base. Leveraging advanced language processing models like ChatGPT, it interprets natural language queries and delivers accurate, contextually appropriate responses in real-time.
Key features of Doks.ai include:
- AI-Powered Search: Efficiently locates answers to user inquiries.
- Self-Service Support: Automates 40-70% of support tickets, easing the load on customer support teams.
- Customization: Allows for the chatbot’s design to be tailored to align with your brand.
- Integration: Easily embeds into your website or documentation.
What industries can benefit from using Doks.ai?
Doks.ai is highly versatile and can be advantageous across various industries. Here are some key sectors that can benefit from its capabilities:
- E-commerce: Offers immediate customer support, addresses product-related questions, and aids in order tracking.
- Healthcare: Provides patients with quick access to information about services, appointment scheduling, and FAQs.
- Education: Assists students and staff with information about courses, schedules, and administrative procedures.
- Finance: Supports customers with account inquiries, transaction details, and financial advice.
- Technology: Helps users with troubleshooting, product information, and technical support.
- Travel and Hospitality: Provides details on bookings, travel itineraries, and customer service.
- Real Estate: Answers questions about property listings, schedules viewings, and offers market insights.
What kind of data security measures does doks.ai have?
Doks.ai emphasizes data security to protect user information. It implements several key security measures, including:
- Encryption: All data exchanged between users and the chatbot is encrypted using SSL/TLS protocols to prevent unauthorized access.
- Data Anonymization: Sensitive user data is anonymized to safeguard privacy and comply with data protection regulations.
- Access Controls: Strict access controls are enforced, allowing only authorized personnel to access sensitive information.
- Regular Audits: Security audits and vulnerability assessments are routinely conducted to identify and address potential risks.
- Compliance: The platform adheres to industry standards and regulations such as GDPR, HIPAA, and CCPA to ensure data protection and privacy.
- Secure Hosting: Data is hosted on secure servers with comprehensive physical and network security measures.
These practices ensure that user data is managed securely and responsibly.
How much does doks.ai cost?
Doks.ai provides various pricing plans to suit different business requirements:
Starter Plan: $15 per month (billed annually)
- 2,000 message credits per month
- 2 million characters per project
- 2 projects
- Unlimited sites and documents
- Brand customization
- 1 lead formPremium Plan: $40 per month (billed annually)
- 5,000 message credits per month
- 5 million characters per project
- 5 projects
- Unlimited sites and documents
- Brand customization
- Unlimited lead forms
- GPT-4 access
- Remove “Powered by Doks” brandingUltimate Plan: $80 per month (billed annually)
- 10,000 message credits per month
- 10 million characters per project
- 10 projects
- Unlimited sites and documents
- Brand customization
- Unlimited lead forms
- GPT-4 access (coming soon)Enterprise Plan: $330 per month (billed annually)
- 40,000 message credits per month
- 15 million characters per project
- 15 projects
- Unlimited sites and documents
- Brand customization
- Unlimited lead forms
- GPT-4 access (coming soon)
- Remove “Powered by Doks” branding
Special discounts are available for open-source projects.
What are the limitations of doks.ai?
Doks.ai, despite its capabilities, has some limitations:
- Content Limitation: It currently supports only text-based content and does not handle video or audio inputs.
- AI Model Limitation: It primarily uses GPT-3.5, with GPT-4 integration planned for the future.
- Customization Limitations: Advanced customization options, especially regarding the chatbot's appearance, are available only in paid plans.
- Data Privacy Concerns: There may be concerns about how user data and website visitor data are managed by the AI.
- Usability: There may be a learning curve associated with setting up and optimizing the chatbot to meet specific requirements.
- Compatibility: Integrating Doks.ai with various website platforms and browsers might present challenges for some users.
These factors should be considered when determining if Doks.ai meets your needs.
How Does Doks.ai Help Reduce Support Ticket Volume?
Doks.ai helps reduce support ticket volume by providing instant answers to visitors' questions through an AI-powered chatbot. This self-service option can handle 40-70% of incoming support tickets, allowing your support team to focus on more complex issues. By training the chatbot on your site's FAQs, documentation, and technical materials, users receive accurate and timely assistance, leading to enhanced customer satisfaction and reduced operational costs.
What Type of Data is Required to Create a Chatbot with Doks.ai?
To create a chatbot with Doks.ai, you need to provide data such as website URLs, XML-sitemaps, or upload documents and text files. This data should include the information you want the chatbot to know and use to answer user questions. Properly trained on your specified data sources, the chatbot can deliver precise and relevant responses to user inquiries.
Can I Customize the Look and Feel of My Doks.ai Chatbot?
Yes, you can customize the look and feel of your Doks.ai chatbot. You have the flexibility to change the background, color scheme, logos, widget icon, and avatar. Additionally, you can add a personalized welcome message to greet users as they start a conversation. This customization helps the chatbot align with your brand identity and enhances the overall user experience. Customization options are available to paid plan users.
