AI Feedback And Bug Reporting Tool

What is tethered.dev?

Tethered.dev is a tool designed to enhance the product feedback and bug reporting process for teams. It offers a widget that can be integrated into websites, enabling users and team members to record their sessions and submit feedback directly from the product. Key features include screen recording, markup options, and precise screenshots.

The tool aims to simplify the feedback process by automatically collecting technical data necessary for developers to address issues efficiently. Additionally, Tethered.dev integrates with various platforms such as Slack, Trello, Jira, and Asana, facilitating organized and accessible feedback management.

How does Tethered.dev handle user privacy?

Tethered.dev prioritizes user privacy through several key measures:

• Data Anonymization: Personal information is anonymized to protect sensitive data.
• Secure Data Transmission: Data is transmitted over encrypted channels to prevent unauthorized access.
• User Consent: Users are informed and must give consent before any data is recorded or shared.
• Data Minimization: Only essential data is collected to reduce privacy risks.
• Compliance: The tool adheres to major data protection regulations, including GDPR and CCPA.

These practices ensure that user data is managed with a high level of responsibility and security.

What encryption protocols does Tethered.dev use?

Tethered.dev utilizes industry-standard encryption protocols to secure data. It employs SSL/TLS for encrypting data during transmission, ensuring that information exchanged between users and Tethered.dev’s servers is protected from unauthorized access, interception, and tampering.

How does Tethered.dev handle data at rest?

Tethered.dev secures data at rest using AES-256 encryption, a robust and widely recognized encryption standard. This ensures that any data stored on their servers is encrypted, making it highly resistant to unauthorized access. 

In addition, Tethered.dev enforces strict access controls and conducts regular security audits to further protect stored data. These practices help uphold the integrity and confidentiality of user information.

How much does tethered.dev cost?

Tethered.dev offers a range of pricing plans to suit various team sizes and requirements:

• Starter: Free forever, designed for small teams with basic needs. Includes 1 project, 1 seat, unlimited end-user feedback, and Zapier integration.

• Startup: $89 per month, suitable for growing teams. Features 4 active projects, 5 team members (with additional members at $10/month each), 1 integration, video and audio recording, and unlimited guests.

• Pro: $199 per month, for teams needing more control and integrations. Offers 8 active projects, 10 team members (with additional members at $15/month each), unlimited integrations, console log recording, event hooks, custom data passthrough, and custom branding.

• Enterprise: Custom pricing, tailored for large teams with advanced needs. Includes custom team and project limits, advanced content privacy, custom reports, priority support, Jira and Linear bi-directional sync, and widget white-labeling.

A 14-day free trial is also available.

How does Tether make bug reporting easier?

Tether simplifies bug reporting by replacing multiple apps previously used for capturing and tracking bugs, such as MS Paint for screenshots, Loom for explanations, and Slack for notifying devs. With Tether, users can perform screen recordings with just one click, use markup options, and take pixel-perfect screenshots. This keeps all feedback organized in a single place, allowing users and teams to report detailed feedback effortlessly.

Is Tether suitable for web agencies and technology companies?

Yes, Tether is highly suitable for web agencies and tech companies that build software or web products. It streamlines the testing and review process, making it easier for agencies and tech companies to manage feedback internally and with clients. The tool helps consolidate multiple feedback channels into a single source of truth, saving significant time and ensuring organized management of bugs and suggestions.

What are the unique features of Tether for feedback reporting?

Tether offers several unique features for feedback reporting, including seamless integrations with tools like Slack and Notion, automatic collection of technical metadata for developers, and easy setup with no developer needed. Users also benefit from data-rich reports that eliminate the need for lengthy email exchanges, and the option to use a Chrome extension to get started quickly without installing JavaScript code. These features make capturing and managing feedback more efficient and less time-consuming.