AI Chatbot Tool
What is My AskAI?
My AskAI is an AI agent for customer support that you train on your company’s help docs, internal content, and live data. It sits in your existing ticketing or live-chat tool (e.g., Intercom, Zendesk, Freshdesk, HubSpot, Gorgias) and can answer customer questions 24/7, escalate to a human when needed, and help automate tickets. Note: We are not affiliated with the AskAI mobile app.
Why should I choose My AskAI over native AI agents in my help desk?
My AskAI offers similar or better answer quality at a fraction of the cost, with setup in minutes and no developers required. It also supports internal AI use, advanced features like insights, improve, guidance, user data APIs, tools, actions and tasks, and you can switch between help desks without rebuilding everything.
How does My AskAI integrate with my existing support tools?
You can install My AskAI as an approved app within your current help desk or messaging platform (e.g., Intercom, Zendesk, Freshchat, HubSpot, Gorgias). It works inside your existing chat widget or ticketing flow and can replace the native AI offering. It deflects a large share of conversations (about 75% per the site) to AI, with humans handling only the remaining cases.
How does intelligent AI escalation work?
Around 75% of conversations can be resolved by the AI agent. If the AI can’t confidently answer, the customer can choose “Talk to a person,” and the conversation is seamlessly transferred to a human agent within your current tool (Intercom, Zendesk, etc.).
How effective is My AskAI? What metrics are available?
The site reports that over 1,237,794 customer service tickets have been processed and that the AI resolution rate in the last 30 days was over 72%.
What content can I train My AskAI on and how can I connect live data?
You can train My AskAI on your entire website and help center, upload documents, SOPs, and connect live data from your back-end systems (CRMs, ERPs, APIs). This enables the AI to answer questions about a customer’s account, orders, subscriptions, and more, using real data when available.
How secure is My AskAI? Is my data protected?
All uploaded content is stored in isolated containers. Data is encrypted at rest (AES-256) and in transit. Your data is not used for AI model training unless you request it. Data is only used to service API calls or customer support at your direction.
Is My AskAI SOC 2 and GDPR compliant?
Yes. My AskAI is SOC 2 (Type II) and GDPR compliant.
How much does My AskAI cost and is there a free trial?
There is a 30-day free trial with full access and no credit card required. After the trial, plans start with a Pro tier at $99 per month for 1,000 tickets or conversations. If you exceed the included 1,000, you pay $0.10 per additional ticket or conversation.
How do I create my first AI agent?
Sign up for the 30-day free trial and create your first AI agent in under 5 minutes. Add relevant knowledge (help centers, websites, documents) and test responses. Once you’re happy, you can add the agent to your existing help desk. No developers required.
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