AI Company Knowledge Assistant

What is Dashworks and what can it do for my team?

Dashworks is your AI assistant for workplace questions. It unifies all your apps and knowledge bases to provide a single, real-time search experience that surfaces answers across product, processes, policies, projects, people, and more. You can connect apps, websites, and docs, create one or many AI assistants for specific use cases (e.g., onboarding new hires or answering product questions), and use Dashworks across teams like Support, Sales, Engineering, and Product.

​

How does Dashworks improve team productivity?

Dashworks automates a large portion of internal inquiries—up to 87%—by searching across your team’s knowledge and apps in real time. This reduces onboarding and response times for sales and support reps and helps product managers focus on higher-impact work, ultimately making operations faster and more efficient.

​

How does Dashworks deliver up-to-date answers and provide citations?

Dashworks uses real-time search to ensure you always get the latest information from your connected apps. Each answer includes a set of source citations drawn from your internal knowledge bases, so you can verify and trust the information you see.

​

What integrations and customization options does Dashworks offer?

Dashworks connects all your apps, websites, and documents to deliver a unified search experience. You can explore integrations to see what’s available and create and customize AI assistants for specific use cases, such as onboarding new hires or handling product questions, with bots tailored to your team’s needs.

​

How does Slack integration work?

Dashworks can automatically answer questions in Slack and can be used as part of your team’s Slack workflow. It can also be set up as your team’s browser homepage for quick access wherever you work.

​

Is Dashworks secure and compliant for handling sensitive information?

Yes. Dashworks provides enterprise-grade security, including SOC-2 Type 2, GDPR, and HIPAA Type 2 compliance. It does not require data indexing and supports zero-data retention. Instant permission updates ensure ACLs are respected at all times, with data encrypted in transit and at rest. It also supports SSO, MFA, regular third-party penetration testing, and runs on secure AWS facilities.

​

How does Dashworks handle permissions and access to data?

Dashworks uses permissioned search with instant permission updates, syncing access controls from connected apps so users only see information they are authorized to view. This helps prevent unintended data leaks and keeps access aligned with your security policies.

​

How fast is setup and what does getting Dashworks up and running entail?

You can get Dashworks up and running within minutes. It delivers immediate search capabilities with just a few clicks and does not require lengthy indexing. The system supports instant live search with minimal setup hassle.

​

How is Dashworks different from legacy enterprise search?

Traditional (old) enterprise search often duplicates data, experiences delays (up to about an hour for syncs), and requires days to complete initial setup, with security and ACL updates that can lag. Dashworks, by contrast, provides live search with zero delay, instant setup with no sync required, and supports zero-data retention and immediate ACL updates, reducing risk and keeping information current.

​

What teams and use cases is Dashworks designed for?

Dashworks is designed for multiple teams and use cases, including Support, Sales, Engineering, and Product. It surfaces quick, accurate answers about your product, processes, policies, projects, people, and more, helping teams access information buried in tickets, docs, wikis, and other sources.

​

What are the pricing plans for Dashworks?

Dashworks offers flexible, transparent pricing. The Team Plan is priced at $7.49 per seat per month and includes unlimited usage, core integrations, Slackbot workflows, explore mode, and shared topics. The Enterprise Plan adds AI customization, analytics and insights, HRIS integrations, SSO, and SCIM. For specific pricing details, you can contact the Dashworks team.