AI Powered Reputation and Experience Management
Who could benefit most from Cheers?
Multi-location brands with frontline staff whose local reputation drives revenue: home services (HVAC, solar, pest, moving), hospitality (hotels/resorts), retail/service/install teams. Ideal users are operators who need employee-level control like GMs, regional leaders, CX/marketing, and franchise systems. Cheers helps them to coach individuals, run incentives, and close the loop on reviews/NPS with proof of uplift by person, team, and location.
One of our customers got over 65,000 real 5-star Google reviews in less than 5 months using Cheers.
What are some unique features of cheers.tech?
- Individual-employee-level attribution across reviews, social mentions, loyalty sign-ups, and NPS/CSAT
- Tap/scan links (NFC/QR) per employee with dedupe, fraud flags, and time/location matching
- A clean “impact ledger” per worker (rating delta, review velocity, referral/tip capture)
- Playbooks with measured lift and next-best-action suggestions
- Real-time alerts for spikes/drops and pattern anomalies; leaderboards and coaching workflows
What model of AI does Cheers use?
We use GPT-5 for language understanding, summarization, and explanations, combined with purpose-built models for entity matching, deduplication, and confidence scoring. Our attribution engine links each signal to a specific employee and computes expected lift for recommended “plays,” so outputs are actually actionable (who to coach/recognize, which play to run, where) grounded in a scored, auditable dataset.
How does Cheers improve frontline employee performance?
Cheers improves frontline employee performance by providing real-time data attribution to specific employees. This allows managers to recognize top performers and offer targeted coaching to those who need improvement. The platform transforms vague reports into actionable insights, enabling management to make informed decisions about coaching and incentives, leading to enhanced employee performance.
Can Cheers be integrated with our existing feedback collection system?
Yes, Cheers can be integrated with your existing feedback collection system. The tool is designed to complement and enhance your current feedback mechanism by providing additional layers of data attribution and analysis. This allows you to track specific employee performance and customer interactions more accurately, optimizing your feedback system's effectiveness.
What type of businesses and industries benefit most from using Cheers?
Businesses and industries with frontline staff, such as home services, hospitality, retail, and service industries, benefit most from using Cheers. The tool helps operators like general managers, regional leaders, and customer experience teams to gain employee-level control, offering insights for coaching, running incentives, and managing reviews and customer satisfaction scores across various locations.
