AI Customer Support Tool

What is yuma.ai?

Yuma AI is a platform designed to automate customer support for e-commerce businesses, particularly tailored for large Shopify merchants. It features autonomous AI agents that integrate with popular help desk software like Zendesk, Kustomer, and Gorgias. These agents leverage ChatGPT technology to efficiently handle high volumes of support requests by drafting responses to customer tickets automatically. Yuma AI aims to enhance efficiency and support quality, ultimately leading to improved customer satisfaction and potentially increased revenue for businesses. Their mission centers on advancing AI capabilities within Shopify to revolutionize customer service practices in the near future. If optimizing customer support processes is a priority, exploring Yuma AI could prove beneficial.

How does yuma.ai handle complex customer queries?

Yuma AI employs a combination of techniques to effectively manage complex customer queries:

1. Natural Language Processing (NLP): Yuma's AI agents utilize advanced NLP models to comprehend and interpret customer messages. These models extract intent, context, and relevant information from queries, enabling accurate responses.

2. Knowledge Base Integration: Integrated with existing knowledge bases or FAQs, Yuma can quickly search for pertinent articles or solutions when faced with complex queries. This integration ensures that responses are based on up-to-date and relevant information.

3. Human-in-the-Loop: For particularly challenging queries, Yuma may escalate the conversation to a human agent. This human-in-the-loop approach ensures that complex issues receive personalized attention and resolution.

Yuma AI continuously learns and evolves through interactions, enhancing its capability to handle complex scenarios more effectively over time.

How does yuma.ai ensure data privacy?

Yuma AI places a strong emphasis on data privacy and security for its users, implementing several key measures:

1. Data Encryption: Yuma encrypts customer data both during transmission and while stored, ensuring that sensitive information remains secure and confidential.

2. Access Control: Access to user data is strictly limited to authorized personnel only. Yuma employs robust access control measures to prevent unauthorized access and misuse of data.

3. GDPR Compliance: Yuma AI complies with the General Data Protection Regulation (GDPR), which safeguards user rights and mandates transparent handling of personal data.

4. Data Retention Policies: Yuma adheres to clear data retention policies, retaining user data only for as long as necessary for its intended purposes. This approach ensures responsible data management practices.

For detailed information specific to your use case, it is advisable to review Yuma AI’s privacy policy, which outlines comprehensive details regarding data handling and protection.

How can I integrate yuma.ai with my existing systems?

Integrating Yuma AI with your existing systems is a straightforward process that involves the following steps:

1. Sign Up: Begin by creating an account on the Yuma AI platform.

2. Connect Help Desk Software: Yuma seamlessly integrates with leading help desk tools such as Zendesk, Kustomer, and Gorgias. Connect your existing help desk account to Yuma AI to establish communication.

3. Configure Settings: Customize your AI support agents by configuring response templates, integrating your knowledge base or FAQ, and establishing rules for escalating complex queries to human agents.

4. Test and Train: Validate the functionality of AI agents by testing them with sample queries. Train the agents using historical customer interactions to improve accuracy and effectiveness.

5. Deploy: Once configured and tested, deploy Yuma AI to automate the handling of customer support tickets, enhancing efficiency and responsiveness.

For specific instructions tailored to your setup, refer to Yuma's documentation, which provides detailed guidance on integration and configuration processes.

How much does yuma.ai cost?

Yuma AI offers a range of pricing plans tailored to different business needs:

1. Starter+ Plan: Priced at $239 per month when billed annually, this plan includes 2,000 billable tickets per month. It allows for 15% of tickets to be fully automated, with any additional automated tickets costing $0.80 each.

2. Pro Plan: For $439 per month on an annual billing cycle, the Pro Plan covers 4,000 billable tickets per month. Similar to the Starter+ Plan, it permits 15% of tickets to be fully automated, with extra automated tickets priced at $0.74 each.

3. Evolve Plan: At $639 per month annually, the Evolve Plan accommodates 6,000 billable tickets per month. It maintains the 15% quota for fully automated tickets, with overflow automated tickets costing $0.68 each.

4. Enterprise Plan: Custom pricing is available for businesses requiring over 6,000 billable tickets monthly. Businesses interested in this plan can schedule a demo call with Yuma AI to discuss specific requirements.

Choose the plan that best aligns with your business's customer support needs and budget, ensuring optimal efficiency and support quality with Yuma AI.

What is the benefit of using YumaAI for e-commerce customer service?

YumaAI delivers advanced AI agents that significantly enhance customer service for e-commerce businesses by automating customer support inquiries. This automation leads to increased efficiency, consistency, and cost-effectiveness. By autonomously responding to customer queries, YumaAI reduces operating costs, increases agent productivity by 32%, improves customer satisfaction by 22%, and achieves a 12x ROI in the first year. Moreover, YumaAI can automate ticket processes up to 49% in just two months and is 5x faster to set up than other AI platforms, allowing businesses to scale customer service operations flexibly without additional hiring.

How does YumaAI handle specific customer interactions such as order management and social media moderation?

YumaAI efficiently manages various customer interactions through its specialized features. For order management, it autonomously handles customer order inquiries, including editing or canceling requests. In social media moderation, YumaAI provides automated replies and alerts to negative comments, ensuring a consistent online presence. Additionally, YumaAI covers subscription management by integrating with subscription services, and it facilitates post-sales and product troubleshooting to enhance customer satisfaction and retention. Whether handling refunds, exchanges, or shipping inquiries, YumaAI streamlines these processes, freeing up agents to focus on more complex or personalized interactions.

What integration options are available for YumaAI with my current e-commerce platform?

YumaAI is designed for seamless integration with various e-commerce tools and platforms. It can be integrated with popular helpdesk software such as Zendesk, Gorgias, and Kustomer. Additionally, YumaAI supports integrations across a variety of other platforms including Shopify, WooCommerce (beta), Recharge, Yotpo, Klaviyo, ShipStation, and more. This enables businesses to unify their customer support processes efficiently across all touchpoints, leveraging YumaAI's capabilities to enhance the overall customer experience. Such integrations ensure that customer inquiries are managed swiftly and accurately, improving both agent efficiency and customer satisfaction.