Tidio Copilot

Is Tidio Copilot free to use?

Yes. The Chrome extension is completely free to use. It’s offered as an introduction to the full Tidio platform, which includes Lyro (our customer‑facing AI) that can resolve a large share of inquiries without human intervention.

How do I start using Copilot?

To get started:

• Install the free Chrome extension
• Create a free Tidio account
• Add your knowledge (content and FAQs)
• Use, modify, or ignore the suggested responses

What platforms and channels does Copilot support?

Copilot analyzes conversations across live chat, email, and social media, and it works with Zendesk, Intercom, Gorgias, and Gmail.

How does Copilot integrate with existing helpdesk tools?

Copilot is a Chrome extension that overlays AI-generated response suggestions on your existing helpdesk tools, without requiring platform migration.

Is Copilot a standalone tool or part of the Tidio platform?

Copilot isn’t a standalone tool. It’s the same Copilot AI built into Tidio’s complete platform and is shown as suggestions within your current workflow via the Chrome extension.

How secure is my data with Copilot?

Copilot prioritizes data security. It uses Anthropic’s Claude AI with best-in-class security, encryption, and GDPR/CCPA compliance. Your data is encrypted in transit (HTTPS) and at rest.

How much of my workload can Copilot automate?

Copilot can automate up to 30% of customer service tasks by providing real-time AI-generated responses that your agents can use.

How does Copilot source its knowledge and how can I customize it?

Copilot uses a custom knowledge base: you can add your website content and FAQs for factual, on-brand responses. Copilot uses your approved knowledge, helping to avoid hallucinations.

What is Lyro and how does it relate to Copilot?

Lyro is Tidio’s customer-facing AI included in the full Tidio platform. Copilot is the Chrome extension version of the Copilot AI that overlays suggestions in your existing helpdesk. The full platform’s Lyro can resolve about 70% of inquiries without human intervention.

Will Copilot replace our customer service team?

No. Copilot is designed to assist agents by providing response suggestions and reducing workload; it’s intended to augment your team, not replace it.