AI Customer Support Assistant

What is the main use case for Tidio Copilot?

The main use case for Tidio Copilot is to help customer support agents respond faster and more consistently by providing real-time, AI-generated reply suggestions based on past conversations and company knowledge.

Who is the target audience of copilot.tidio.com?

The target audience of Tidio Copilot includes customer support teams, support agents, and customer service managers at small to mid-sized businesses, SaaS companies, and ecommerce brands looking to improve response speed, reduce repetitive tasks, and maintain consistent, high-quality communication with customers.

Can a user use Tidio Copilot for free?

Yes. The Chrome extension is completely free to use. We offer this as an introduction to our full Tidio platform, which includes Lyro (our customer-facing AI) that resolves 70% of inquiries without human intervention.

How does Tidio Copilot integrate with existing helpdesk platforms?

Tidio Copilot seamlessly integrates as a Chrome extension, overlaying AI-generated response suggestions on your existing helpdesk tools without requiring any platform migration. It works with popular platforms such as Zendesk, Intercom, Gorgias, and Gmail.

How secure is Tidio Copilot in handling data and customer conversations?

Tidio Copilot prioritizes data security by using Anthropic's Claude AI, ensuring industry-leading data handling, encryption, and GDPR/CCPA compliance. Your data remains protected with HTTPS encryption during transfer and is securely encrypted at rest.

What percentage of workload can be automated using Tidio Copilot?

Tidio Copilot can automate up to 30% of customer service tasks for businesses by providing real-time AI-generated responses. This automation helps in reducing repetitive tasks and boosts productivity without disrupting current workflows.