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AI Customer Support Chatbot Tool
Is Forethought now part of Zendesk?
Forethought is now part of Zendesk, marking a new chapter for delivering AI-powered CX within Zendesk.
What is Forethought's AI platform for customer support?
Forethought offers an AI agent platform for customer support and service teams—the only multi-agentic system for all of customer support. Forethought agents reason, decide, and take action using your business policies to deliver end-to-end AI customer support. The platform is trained on your data (past tickets and help center content) to provide accurate, personalized AI service from day one. It features a Multi-Agent System that lets agents collaborate across the customer journey without added overhead.
Which channels does Forethought support?
Forethought supports Chat, Email, Voice, Headless, and Slack, enabling AI-powered support across multiple channels.
What are Forethought's main AI capabilities?
- AI Surfaced Insights
- Omnichannel AI Agent
- Smarter Ticket Classification
- Agentic AI Copilot
- Agent QA
- Security & Compliance
- Integrations
How does Omnichannel AI Agent help my team?
Omnichannel AI Agent resolves issues instantly across any channel, delivering personalized, human-like, 24/7 AI customer support across chat, email, voice, and more—all from one customer experience AI platform.
What is Smarter Ticket Classification?
Smarter Ticket Classification gets every ticket to the right agent, fast. It uses pre-built or custom models to add context, prioritize cases, and automatically tag tickets, driving faster and more efficient responses.
What is Agentic AI Copilot?
Agentic AI Copilot empowers human agents with an AI copilot. It provides real-time insights, next steps, and intelligent responses with AI workflows—without ever leaving the helpdesk.
What is Agent QA?
Agent QA automatically scores 100% of human agent tickets.
What is AI Surfaced Insights?
AI Surfaced Insights uncovers insights from all support interactions, detects knowledge gaps, and delivers actionable recommendations to generate articles, optimize AI workflows, and lower costs.
How does Forethought protect data and ensure security?
Forethought emphasizes Security & Compliance to keep your data safe.
What ROI and performance gains does Forethought offer?
Forethought reports:
- 15x average return on investment
- 55% decrease in first response time
- Up to 98% resolution rate
How is Forethought trained on customer data?
Forethought's AI agents learn from your past tickets and help center content to deliver accurate, personalized AI customer service from day one.
Who is Forethought for? (Roles and industries)
BY ROLE: CX Teams, Support Agents, Operations, Security & IT, Engineering, Product
BY INDUSTRY: SaaS, Ecommerce & Retail, Fintech, Health & Wellness & Fitness, Mobile Apps, Education
Where can I read customer success stories?
Forethought shares customer stories such as Upwork, Cotopaxi, and YAZIO, highlighting real-world results like accuracy, ROI, deflection, and CSAT improvements.
How do I get started with Forethought?
You can Request a Demo to see Forethought in action and learn how it fits your team. Pricing details are available via the Pricing page or by requesting a demo to discuss options.
What is the 2025 AI in CX Benchmark Report?
Forethought offers the 2025 AI in CX Benchmark Report to explore AI in customer experience and related benchmarks.
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