AI Customer Service And Helpdesk Software
What channels are unified in Desku's Inbox?
Desku unifies chat, email, and social messages in one unified Inbox, giving you an OmniChannel hub to respond from a single interface.
Which platforms does Desku integrate with?
Desku integrates with Shopify, WooCommerce, Ecwid, Shopline, Magento, and WhatsApp (including WhatsApp Business and WhatsApp Ecommerce) to centralize support across channels.
Do I need to code to build Desku's AI chatbots?
No coding is required. Desku offers a no-code, drag-and-drop AI chatbot builder that lets you create conversational flows and automate FAQs, orders, and appointment queries. Your chatbots can power 24/7 self-service across chat, social, and WhatsApp.
How can Desku's AI-powered chatbots benefit my business?
AI chatbots automate responses to common customer inquiries, freeing up your team for more complex issues. They operate 24/7, are easy to customize with the no-code builder, and help improve efficiency and customer satisfaction.
How effective is Desku in reducing the workload on customer support?
Desku reports significant workload reductions: about a 56% increase in response rates, a 30% decrease in response times, and roughly a 30% reduction in email volume through self-serve knowledge base.
What are the Desku pricing plans and what do they include?
- Startup: $19 per seat per month — includes email integration, ticket management, basic chatbot automation, workflow automation, and more.
- Team (Most Popular): $39 per seat per month — includes all Startup features plus macros, office hours, custom fields, and advanced analytics.
- Business: $49 per seat per month — includes features from previous plans plus SLA management, dynamic conversation status, and saved replies.
All plans come with a free 14-day trial and require no credit card to start.
Is there a free trial and how long does it last?
Yes. Desku offers a 14-day free trial with no credit card required to start.
How does Desku handle data privacy and security?
- Privacy Policy: Desku respects privacy laws and provides a privacy policy to protect customer and business data.
- GDPR Compliance: Desku complies with the General Data Protection Regulation (GDPR) for data privacy within the EU.
- Security Measures: Desku implements stringent security policies to protect data from unauthorized access, loss, or alteration.
What are the known limitations of Desku?
- Limited Ticket Management Options: The platform may lack the ability to minimize or hide the ticket list, potentially creating a cluttered interface.
- Occasional Bugs: Users may encounter occasional bugs, with the support team working to resolve them.
- Speed and UX Issues: Some users experience slower page loading times or suboptimal UX.
How can I get started or book a demo?
You can start with a 14-day free trial or book a live demo. Look for the “Start Free Trial” or “Book a Live Demo” options to proceed. Desku is designed for quick setup and rapid time-to-value.
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