AI Customer Service And Helpdesk Software
What is desku.io?
Desku.io is a versatile platform engineered to elevate customer service and engagement within businesses. By amalgamating automated functionalities with human support, it catalyzes growth by fostering stronger relationships. With a global clientele numbering in the thousands, Desku.io stands as a reliable, all-inclusive solution for enhancing customer service dynamics.
What are the features of desku.io?
Desku boasts several key features aimed at enhancing customer service and support:
AI-Driven Chatbots and Automation:
- Utilize AI-driven chatbots and automation to reduce support workload and enhance customer satisfaction.
- Easily create powerful automations without the need for coding using bots, triggers, conditions, and rules.
- Generate replies instantly, summarize conversations, and craft new support responses using the AI-powered inbox.Unified Inboxes:
- Email Inbox: Establish shared inboxes for your teams.
- Social Inbox: Extend exceptional shopping experiences on platforms such as Facebook, Instagram, and Twitter.
- Live Chat: Engage in real-time conversations with customers.Knowledge Base:
- Tailored for delivering quality customer self-service, thus reducing support volume.
- Provide customers with relevant information to facilitate self-service.Platform Integrations:
- Seamlessly integrate with platforms like Shopify, WooCommerce, WhatsApp, Magento, and more.
- Centralize your customer support operations under one roof.No-Code AI Chatbot Builder:
- Build 24/7 available, no-code, drag-and-drop AI chatbots for seamless interaction automation.
How much does desku.io cost?
Desku.io offers a range of pricing plans tailored to suit diverse business requirements:
Startup Plan:
- Price: $19 per seat per month
- Ideal for startups
- Features include email integration, ticket management, basic chatbot automation, workflow automation, and more.Team Plan (Most Popular):
- Price: $39 per seat per month
- Suited for small teams
- Includes all features of the Startup plan
- Additional benefits such as macros, office hours, custom fields, and advanced analytics.Business Plan:
- Price: $49 per seat per month
- Geared towards businesses
- Encompasses features from previous plans
- Additional features like SLA management, dynamic conversation status, and saved replies.
All plans offer a free trial period, allowing users to explore Desku's features without the need for providing credit card details.
What are the limitations of desku.io?
Desku.io, while a powerful customer service solution, does have some limitations:
Limited Ticket Management Options:
- The platform lacks the ability to minimize or hide the ticket list, potentially leading to a cluttered interface.Occasional Bugs:
- Users may encounter occasional bugs within the platform. However, Desku.io's support team promptly resolves these issues.Speed and UX Issues:
- Some users have reported slow website loading times and suboptimal user experience (UX).
Despite these limitations, Desku.io continues to be trusted by businesses worldwide as a robust customer service solution.
How does Desku.io handle data privacy?
Desku.io prioritizes data privacy and security through the following measures:
Privacy Policy:
- Desku.io respects privacy and adheres to relevant laws and regulations governing personal information collection. Their privacy policy ensures the security of customer and business owner data.GDPR Compliance:
- Desku.io complies with the General Data Protection Regulation (GDPR), which safeguards individuals' data privacy within the European Union (EU). GDPR ensures ethical and transparent use of personal data, treating it as a fundamental human right.Security Measures:
- Desku.io implements stringent security policies to protect data from unauthorized access, loss, alteration, or destruction.
In summary, Desku.io's commitment to data privacy and security enhances consumer trust and demonstrates accountability.
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