AI Customer Service And Helpdesk Software

What is desku.io?

Desku.io is a versatile platform engineered to elevate customer service and engagement within businesses. By amalgamating automated functionalities with human support, it catalyzes growth by fostering stronger relationships. With a global clientele numbering in the thousands, Desku.io stands as a reliable, all-inclusive solution for enhancing customer service dynamics.

What are the features of desku.io?

Desku boasts several key features aimed at enhancing customer service and support:

1. AI-Driven Chatbots and Automation:
     - Utilize AI-driven chatbots and automation to reduce support workload and enhance customer satisfaction.
     - Easily create powerful automations without the need for coding using bots, triggers, conditions, and rules.
     - Generate replies instantly, summarize conversations, and craft new support responses using the AI-powered inbox.

2. Unified Inboxes:
     - Email Inbox: Establish shared inboxes for your teams.
     - Social Inbox: Extend exceptional shopping experiences on platforms such as Facebook, Instagram, and Twitter.
     - Live Chat: Engage in real-time conversations with customers.

3. Knowledge Base:
     - Tailored for delivering quality customer self-service, thus reducing support volume.
     - Provide customers with relevant information to facilitate self-service.

4. Platform Integrations:
     - Seamlessly integrate with platforms like Shopify, WooCommerce, WhatsApp, Magento, and more.
     - Centralize your customer support operations under one roof.

5. No-Code AI Chatbot Builder:
     - Build 24/7 available, no-code, drag-and-drop AI chatbots for seamless interaction automation.

How much does desku.io cost?

Desku.io offers a range of pricing plans tailored to suit diverse business requirements:

1. Startup Plan:
     - Price: $19 per seat per month
     - Ideal for startups
     - Features include email integration, ticket management, basic chatbot automation, workflow automation, and more.

2. Team Plan (Most Popular):
     - Price: $39 per seat per month
     - Suited for small teams
     - Includes all features of the Startup plan
     - Additional benefits such as macros, office hours, custom fields, and advanced analytics.

3. Business Plan:
     - Price: $49 per seat per month
     - Geared towards businesses
     - Encompasses features from previous plans
     - Additional features like SLA management, dynamic conversation status, and saved replies.

All plans offer a free trial period, allowing users to explore Desku's features without the need for providing credit card details.

What are the limitations of desku.io?

Desku.io, while a powerful customer service solution, does have some limitations:

1. Limited Ticket Management Options:
     - The platform lacks the ability to minimize or hide the ticket list, potentially leading to a cluttered interface.

2. Occasional Bugs:
     - Users may encounter occasional bugs within the platform. However, Desku.io's support team promptly resolves these issues.

3. Speed and UX Issues:
     - Some users have reported slow website loading times and suboptimal user experience (UX).

Despite these limitations, Desku.io continues to be trusted by businesses worldwide as a robust customer service solution.

How does Desku.io handle data privacy?

Desku.io prioritizes data privacy and security through the following measures:

1. Privacy Policy:
     - Desku.io respects privacy and adheres to relevant laws and regulations governing personal information collection. Their privacy policy ensures the security of customer and business owner data.

2. GDPR Compliance:
     - Desku.io complies with the General Data Protection Regulation (GDPR), which safeguards individuals' data privacy within the European Union (EU). GDPR ensures ethical and transparent use of personal data, treating it as a fundamental human right.

3. Security Measures:
     - Desku.io implements stringent security policies to protect data from unauthorized access, loss, alteration, or destruction.

In summary, Desku.io's commitment to data privacy and security enhances consumer trust and demonstrates accountability.