Molin AI

Molin AI is a fully autonomous AI agent built for e-commerce businesses. It lets customers ask questions and get help 24/7 while your team spends less time on repetitive inquiries. Molin can handle support conversations, guide shoppers with product recommendations, and assist with key e-commerce actions like order updates, refunds, and returns.

The core experience is a shop-specific, ChatGPT-like assistant that turns website visitors into customers. Molin can recommend better products based on what shoppers ask, collect leads by requesting contact details, and help customers with order information such as tracking links. You can also use live chat to interrupt the AI and take over when needed.

Molin supports multilingual customer interactions, automatically detecting the customer’s language and resolving issues across 90+ languages. It can also switch mid-conversation, helping you engage shoppers globally without rewriting your support processes for each market.

Get started with a fast setup—go live in about 5 minutes—and try Premium for free for 14 days with no credit card required. You can book a demo or connect your shop to begin. Integrations listed include Shopify, Shoprenter, Unas, and Shoper, with additional channel connections available.

What does Molin AI do for an online store?

Molin AI acts as an AI shopping assistant that handles customer support conversations, helps shoppers find and choose products, and can support sales-related flows like lead collection and order updates.

Can Molin AI manage multilingual customer conversations?

Yes. Molin automatically detects a customer’s language and resolves issues in 90+ languages, with the ability to switch languages mid-conversation.

How does Molin AI help with support and order issues?

Molin can answer customer questions and handle tasks like providing order information (including tracking links) and automating actions such as updates, refunds, and returns via your store connection.

Does Molin collect leads?

Yes. Molin can request contact details from potential customers and send the collected leads to you.

What sales channels can connect to Molin?

Molin supports connecting sales channels so interactions can be organized from one centralized location. Chat is available on your shop’s website, and additional channel options listed include Facebook & Instagram, with email and phone mentioned as coming Q3 2026.

How much does Molin AI cost?

Premium can be tried for free for 14 days with no credit card required, and you can cancel anytime. Pricing details beyond the trial aren’t provided here.