AI Semantic Search Across your Help Docs

What is the use for HelpHub?

HelpHub is a semantic search tool that focuses across your help docs.

What is the cheapest pricing package HelpHub offers?

Free

How does HelpHub work?

You can add source content (via URL, copy/paste, or sync with a CMS). The chatbot is then ""trained"" on that content and will answer question's based on that content only.

The output is an embeddable widget that contains two things: (1) the chatbot interface for user's to ask questions; and (2) a search interface for users to search through the content the bot is trained on directly, as well as view source content.

What features does CommandAI offer for improving user search experience?

CommandAI offers a range of features to enhance the user search experience, including in-product help, personalized learning of user lexicons, and semantic search for concept-based results. It supports typo tolerance, synonym recognition, and offers AI-powered personalized search suggestions. Users can enjoy highlight scanning for keywords, searchable video transcripts, and content relevance based on page and audience targeting.

How does CommandAI ensure content relevance and user engagement?

CommandAI ensures content relevance through page and audience targeting, which customizes content according to account tier, feature access, and user interactions within the product. It highlights featured content with pins and thumbnails and identifies trending searches to address unmet needs or confusion. Additionally, it offers searchable video transcripts and AI agents to maintain engagement.

How can CommandAI uncover user search issues and enhance product help?

CommandAI helps uncover user search issues by identifying dead-end searches and spotting unmet user needs through trending search analysis. By following specific user interests over time, it provides insights into user confusion and search failures, allowing businesses to address gaps in knowledge and improve the overall help experience.