AI Virtual Assistant

What is kore.ai?

Kore.ai is a company that specializes in delivering AI-optimized customer and employee experiences using conversational AI technology. They offer a no-code platform that enables enterprises to design, build, test, host, and deploy AI-rich virtual assistants, process assistants, and conversational digital apps across different voice and digital channels. Kore.ai utilizes generative language models to expedite the creation of intelligent virtual assistants while reducing operational efforts. Their main objective is to automate conversational interactions for customers, ultimately enhancing their ability to provide humanized and efficient experiences with speed and precision.

How does kore.ai work?

Kore.ai operates through a no-code platform, empowering enterprises to develop and implement conversational AI solutions across diverse voice and digital channels. To achieve this, Kore.ai employs natural language understanding (NLU) to interpret user inputs and provide relevant responses. Additionally, the platform integrates with a wide range of applications and services, enabling it to execute tasks and retrieve data for users. Kore.ai offers several essential features, including a chatbot builder, bot store, connector, and virtual assistant platform, all of which aid enterprises in automating conversational interactions with both customers and employees.

How much does kore.ai cost?

The cost of Kore.ai's services is dependent on the specific product and plan chosen by the customer. Kore.ai offers two main products: the XO Platform and the SearchAssist.

The XO Platform serves as a conversational AI solution for enterprises, enabling the creation and deployment of intelligent virtual assistants across various channels. For this product, there are two pricing plans available: Standard and Enterprise.

The Standard plan entails a charge of 20 cents per conversation, with an additional 10 cents per conversation for pre-built apps, and 4 cents per minute for voice automation. On the other hand, the Enterprise plan offers advanced features, personalized support, and custom pricing tailored to the specific needs of the customer. To obtain detailed information regarding the Enterprise plan's pricing, it is advised to contact Kore.ai directly.

The SearchAssist, on the other hand, functions as a natural language search engine designed to facilitate the retrieval of relevant information from documents and data sources. For the SearchAssist product, there are three pricing plans available: Free, Standard, and Premium.

Under the Free plan, users can index up to 10,000 documents and perform up to 100 queries per month without incurring any charges. The Standard plan, priced at $99 per month, allows users to index up to 100,000 documents and perform up to 1,000 queries per month. Meanwhile, the Premium plan, priced at $499 per month, offers more extensive capabilities, allowing indexing of up to 1 million documents and performance of up to 10,000 queries per month.

For those seeking more detailed information on Kore.ai's pricing for their products, the company's website serves as a valuable resource. Additionally, interested parties can take advantage of a free trial or request a demo to explore the features and benefits of Kore.ai's offerings.

How does kore.ai ensure data privacy and security?

Kore.ai is a company that specializes in delivering conversational AI solutions for both enterprises and individuals. The company places a strong emphasis on data privacy and security, implementing various measures to safeguard the information shared by users with its services. These measures include the following:

• Stringent Security Guidelines: Kore.ai adheres to strict security and compliance standards, which involve regular vulnerability scans, intrusion detection, file integrity monitoring, and security incident and event management.
• Enterprise-Grade Encryption: All data transmitted and stored within Kore.ai's platform is protected by enterprise-grade encryption, utilizing industry-standard protocols and algorithms.
• Redaction of Personally Identifiable Information (PII) and Sensitive Data: Users have the capability to redact personally identifiable information (PII) and sensitive personal information (SPI) shared with virtual assistants. This is achieved by transforming the data into a pattern that no longer contains intelligible information.
• Multi-Layered Authentication and Authorization: Kore.ai supports multiple layers of authentication and authorization for both users and virtual assistants, including single sign-on (SSO), basic authentication, OAuth, and API keys.
• Compliance with Global Regulations: Kore.ai is compliant with various global industry regulations and standards, including SOC2 Type2, HIPAA, GDPR, and PCI DSS.
• Flexible Deployment Options: Kore.ai offers flexible deployment models for its services, allowing users to choose between on-premise, cloud, or hybrid options. This approach grants users total control and visibility over their data, hardware, software, and security measures.
• Customizable Security Settings: Users have the ability to modify default security settings for their accounts, such as data retention periods and context persistence.

For more detailed information regarding Kore.ai's data privacy and security policies, users can refer to the company's website.

What are the limitations of kore.ai?

Kore.ai is a robust conversational AI platform that offers numerous features and benefits for enterprises and individuals. However, like any technology, it does come with some limitations that users should be aware of. Here are some of the limitations of Kore.ai:

• Context Size Limitation: Kore.ai imposes a context size limit of 1024 KB for virtual assistants. This means that the amount of information that can be stored and accessed by the bot during a conversation is restricted to this size. If the context object exceeds this limit, it may lead to functionality issues or minimal response latency.
• Preliminary Integration with OpenAI / ChatGPT: The integration of Kore.ai with OpenAI or ChatGPT for generating an initial workflow is still in its early stages and requires improvement. While this feature allows users to create a chatbot's dialog flow by providing a natural language description of its purpose and functionality, the generated workflow may not always be accurate or optimal. As a result, users may need to manually edit or refine it for better performance.
• Voice Channel Integration Complexity: Kore.ai's integration with voice channels is not as straightforward as desired. Users looking to enable voice interactions for their chatbots may need to resort to third-party services or tools, such as Amazon Lex, Google Dialogflow, or Twilio, to connect their bots with voice platforms. Kore.ai does not provide native voice channel support or a comprehensive guide on integrating voice channels.

It's important for users to carefully consider these limitations when choosing or using the Kore.ai platform. However, it's worth noting that these limitations do not diminish the advantages and capabilities of Kore.ai, which remains one of the leading conversational AI platforms in the market. The company continues to make improvements and regularly adds new features to its platform, making it likely that users can expect further enhancements and innovations in the future.

What are the key products offered by Kore.ai?

Kore.ai offers a range of products focused on Automation AI and enhancing the capability of businesses through AI technology. The key products include the AI Virtual Agent Builder, Contact Center AI for building AI-first contact centers, and Agent AI to empower agents to deliver outstanding experiences. Additionally, they have recently launched products like GALE for accelerating Gen AI adoption, RecruitAssist for smarter recruitment processes, and XO Express designed for small businesses to easily deploy AI solutions.

How can Kore.ai's platform benefit small businesses?

Kore.ai offers the XO Express, tailored specifically for small businesses to put AI to work quickly and efficiently. This new product empowers business users to build AI solutions without the need for extensive AI knowledge or developer expertise. By providing easy access to AI chatbots and contact center capabilities, small businesses can enhance their customer support and operational efficiency. The platform's ease of use and no-code development approach lower the barriers for small businesses to integrate advanced AI into their processes and improve overall service quality.

What industries can benefit from Kore.ai's solutions?

Kore.ai provides tailored solutions across various industries to help businesses leverage AI capabilities effectively. Industries that can benefit include Financial Services, Healthcare Providers, Health Insurance, Life Sciences, Consumer Goods, Retail, Electronics, Manufacturing, Telecom, and Travel Hospitality. With industry-specific solutions like BankAssist for financial services, RetailAssist for the retail sector, and HealthAssist for healthcare, Kore.ai helps organizations of all sizes improve efficiency, enhance customer experiences, and streamline operations.