AI Driven Customer Engagement Solution
What is maya.ai?
Maya.ai, created by Crayon Data, is an AI platform designed to enhance customer experiences through personalized interactions. By leveraging taste and behavioral data, Maya.ai enables enterprises to tailor their engagements with customers, thereby increasing engagement levels and satisfaction. Notably, the platform offers real-time personalization across diverse sectors such as banking and retail. Moreover, Maya.ai functions as a voice-based AI agent capable of extracting and analyzing data, suggesting potential applications in scientific research.
How does Maya.ai work?
Maya.ai seamlessly integrates with an enterprise's existing data infrastructure, including CRM, POS, e-commerce platforms, and loyalty programs. Powered by its proprietary TasteGraph™ technology, Maya.ai analyzes vast amounts of customer transactions spanning various domains and categories. Through this analysis, Maya.ai gains insights into customer preferences, constructing individual taste profiles for each customer.
These insights drive personalized interactions aimed at elevating customer engagement and satisfaction levels. Maya.ai facilitates businesses in making informed decisions and extracting valuable insights from their data. Its applicability spans across multiple sectors, including retail, finance, healthcare, and technology.
How does Maya.ai ensure data privacy and security?
Maya.ai prioritizes data privacy and security through a series of robust measures:
No PII Usage: Maya.ai employs pseudonymized transaction data for analyzing customer behavior, avoiding the use of personally identifiable information (PII).
ISO 27001 Certification: The platform is certified with ISO 27001, demonstrating compliance with stringent data privacy and security standards.
Disaster Recovery: Maya.ai has implemented disaster recovery setups to safeguard data across various clouds and regions, ensuring resilience in any eventuality.
Data Protection Policies: Maya.ai enforces strict data protection policies governing data access, contributing to its secure score on Microsoft Defender for Cloud.
These measures collectively contribute to creating secure digital experiences while upholding customer privacy and trust.
How much does maya.ai cost?
Maya.ai's pricing structure is flexible, tailored to the unique requirements and scale of each enterprise. Typically, the platform offers a base plan starting at $10,000 per year. For retail applications, pricing typically varies from $3 to $15 per 1000 unique website visitors.
However, it's crucial to recognize that these figures are subject to change. For the most accurate and up-to-date pricing information, it is advisable to directly contact Maya.ai or refer to their official pricing page.
What are the benefits of maya.ai?
Maya.ai offers a range of benefits to businesses, including:
- Voice-Activated Generative AI: Harnesses enterprise data to generate real-time actionable insights.
- Decision Support System: Empowers intuitive decision-making by providing optimal strategies, channels, and locations through a secure no-code platform.
- Anywhere Access: Ensures seamless utilization of insights from any location via a secure platform.
- Enhanced Customer Experience: Utilizes natural language processing, predictive analytics, sentiment analysis, and data visualization to streamline operations and enrich customer interactions.
- Personalization: Tailors offerings to individual customer tastes and preferences, potentially increasing revenue, reducing wastage, and respecting customer privacy.
- Improved Engagement and ROI: Decreases campaign wastage, enhances customer engagement and satisfaction, and can potentially boost revenue by 3-7%.
These features are geared towards assisting businesses in making informed decisions, personalizing customer experiences, and ultimately fostering growth and success.
What industries can benefit from MayaAI's AI-led solutions?
MayaAI offers AI-led solutions that cater to a variety of industries, including consumer banking, travel, digital payments, and consumer products. In the banking sector, MayaAI enhances customer lifecycle value through personalized cross/up-sell models and marketplace optimization. For the travel industry, it provides end-to-end personalized itineraries and contextual recommendations. Digital payments benefit from AI-driven insights that enhance customer engagement and boost revenue margins. Lastly, in the consumer products domain, MayaAI helps optimize influencer marketing strategies through AI-powered targeting and campaign management.
How can MayaAI accelerate lead acquisition and decision making?
MayaAI accelerates lead acquisition and decision making by harnessing AI-driven insights to deepen customer engagement and personalize customer experiences. This AI-native platform's building blocks enable businesses to unlock data value and optimize customer lifecycle management, leading to reduced time-to-insight and faster decision-making processes. Consequently, enterprises can acquire leads more efficiently, driving revenue growth while making informed strategic choices.
How does MayaAI enhance customer lifetime value and data collaboration?
MayaAI enhances customer lifetime value by delivering personalized customer experiences and driving deeper engagement. By leveraging machine learning and AI technologies, the platform tailors interactions according to individual preferences, leading to increased customer satisfaction and retention. Moreover, MayaAI strengthens data collaboration by eliminating redundancies and integrating data across various touchpoints, thus improving the overall lifecycle value of customers and supporting a more coordinated, data-driven business strategy.
