AI Customer Support And Ticketing System
What is aihelp.net?
AIHelp.net is a website offering an AI Customer Support Platform tailored for mobile and web applications. This platform offers a range of features, including in-app messaging, an AI chatbot, push notifications, alerts, app indexing, and more. Its primary goal is to assist developers in enhancing customer satisfaction, streamlining in-app operations, and automating conversations through the use of chatbots. Users also have access to a dashboard where they can log in and manage their accounts. AIHelp.net is developed by ShareFun Network Limited, a company specializing in AI services.
How does aihelp.net work?
AIHelp.net operates through a cloud-based platform designed to facilitate the integration of AI-driven chatbots and additional functionalities into mobile and web applications. This platform offers developers two integration options, namely API and URL, enabling users to tailor their support solutions and configure various workflows to suit their needs. Additionally, AIHelp.net provides a user-friendly dashboard where individuals can access and manage their accounts.
One of AIHelp.net's key features involves the utilization of AI technology to identify keywords within customer queries, allowing for prompt and relevant responses. The overarching objective of AIHelp.net is to assist developers in enhancing customer satisfaction, streamlining in-app operations, and automating interactions through the implementation of chatbot capabilities.
How much does aihelp.net cost?
AIHelp.net provides various pricing plans, each tailored to different needs and preferences, based on a combination of features, monthly active users (MAU), and tickets. The available plans are as follows:
- Professional Plan: Priced at $56 USD per member per month or $0.05 USD per ticket. This plan encompasses features such as messaging, help center, smart views, workflow management, and automation.
- AI Premium Plan: Priced at $85 USD per member per month or $1.8 USD per 1000 MAU. The AI Premium Plan includes AI bot capabilities, form automation, load balancing, push notifications, hotwords, customized APIs, and access to a dedicated Account Manager (AM).
- Lite Plan: Offered at a rate of $46 USD per member per month. This plan features email ticketing, smart views, assignment automation, new ticket automation, and time-based automation.
- Startup Team Plan: Priced at $300 USD semi-annually. This plan offers special support, access to all available functions, and evaluation and application on a semi-annual basis.
- Ilocalize Plan: Available as a free trial with on-demand use and payment options. The Ilocalize Plan focuses on localization management and translation based on image context.
AIHelp.net also provides a 21-day free trial for users to explore its offerings. Additionally, they offer discounts for businesses with higher volume requirements. For a comprehensive comparison of the features and benefits associated with each plan, users can visit AIHelp.net's pricing page.
What are the benefits of aihelp.net?
AIHelp.net is a versatile platform that offers a range of advantages to mobile and web developers seeking to enhance customer support and in-app operations. Some key benefits of AIHelp.net include:
- In-App Messaging: AIHelp.net facilitates direct communication between users and customers within the app or web page. This eliminates the need for customers to switch to other channels or platforms for support, streamlining the user experience.
- AI Chatbot: The platform integrates an AI-powered chatbot capable of addressing simple customer queries using artificial intelligence. It efficiently captures keywords from customer inquiries and provides rapid responses, reducing the workload of human agents and elevating customer satisfaction.
- Smart Auto-Check Form: Developers can create customized forms that automatically validate and verify the completeness of customer-entered information. This feature saves time, minimizes errors, and expedites issue resolution.
- Push Notifications: AIHelp.net enables the sending of personalized and timely push notifications to engage customers based on their behavior, preferences, and location. This targeted approach helps increase customer retention and loyalty.
- Optimized Agent Workflows: Users can segment and prioritize customers by assigning tickets to specific agents based on their skills, availability, and performance. Additionally, rules and triggers can be set up to automate actions and responses, further enhancing operational efficiency.
These benefits collectively contribute to developers' ability to enhance customer satisfaction, streamline in-app operations, and automate conversations using AI-driven chatbot capabilities. This comprehensive suite of features positions AIHelp.net as a valuable tool for developers seeking to optimize their customer support and engagement efforts.
What are the limitations of aihelp.net?
AIHelp.net is a versatile platform that provides a range of features and benefits to mobile and web developers aiming to enhance customer support and in-app operations. However, like any software, it also presents certain limitations that users should consider. Here are some of the limitations associated with AIHelp.net:
- Limited Integrations: AIHelp.net offers integration with GitHub and Meta for Business. While these integrations are valuable, some users may find them insufficient, especially if they require connectivity with other platforms or tools.
- No Voice or Video Support: AIHelp.net does not support voice or video calls. This limitation may restrict communication options and potentially impact the quality of interactions for customers who prefer these channels.
- No Self-Hosting Option: AIHelp.net operates as a cloud-based platform, meaning users must rely on the service provider's security and availability. For users seeking more control and flexibility over their data and infrastructure, the absence of a self-hosting option could be a limitation.
- Lack of a Free Plan: AIHelp.net does not offer a free plan; instead, it provides a 21-day free trial. Users are required to pay a monthly or annual fee based on their specific needs, including features, monthly active users (MAU), and tickets. Some users may find the pricing plans to be relatively expensive or incompatible with their budget or requirements.
These limitations should be carefully evaluated alongside the platform's benefits to determine whether AIHelp.net aligns with the specific needs and preferences of individual developers and businesses.
What are the key features of AIHelp?
AIHelp offers a range of features designed to optimize customer support and in-app operations. These include AI Chatbot, In-App Chat & Feedback, Customizable AI Forms, In-App Operation, Push Notifications, Smart Auto-Form, and more. The platform supports mobile and web customer support, providing personalized and efficient resolutions to customer issues. It also allows extensive customization to configure workflows tailored to business needs.
How does AIHelp enhance mobile user support?
AIHelp enhances mobile user support by integrating a comprehensive SDK for mobile applications. This SDK includes features like In-App Messaging, AI Chatbots, Push Notifications, and Smart Auto-Forms. Thousands of games and apps use AIHelp’s SDK to improve their rankings and retention rates. The platform helps provide quick and easy resolutions, making customers happy and satisfied while offering scalable support solutions as businesses grow.
What is the pricing structure for AIHelp?
AIHelp offers a free trial and has several pricing options tailored to different business needs. The pricing is based on features, monthly active users (MAU), and tickets. Users can choose from plans like the Professional Plan, AI Premium Plan, Lite Plan, and Startup Team Plan. Each plan includes various features such as messaging, help centers, automation, push notifications, and more. Businesses can also benefit from discounts for higher volume requirements. For detailed pricing information, users can visit AIHelp's pricing page.
