AI Assistant & Agents

What does Glean do?

Glean is the Work AI platform that connects, secures, and understands all your company’s knowledge, to bring you the answers you need. With its foundation in powerful enterprise search, Glean empowers users to quickly generate highly personalized answers and build custom generative AI apps, agents, and assistants that automate work. With over 100 connectors, LLM options, and no need for costly professional services, data training, or manual fine-tuning, Glean delivers turnkey implementation of a complex AI ecosystem on one centralized platform.

What impact has glean.com had on its users or the industry?

Glean has helped our customers:
-Save up to 110 hours per user/year from Search & GenAI
-Save 36 hours per employee on onboarding
-Reduce internal support requests by 20%
-Realize ROI in under 6 months

What model of AI does Glean use?

We currently support the following:
-GPT models on OpenAI
-GPT models on Azure OpenAI
-Gemini models on Google Vertex AI (GCP only)
-Anthropic Claude models on Google Vertex AI (GCP only)
-Anthropic Claude models on Amazon Bedrock (AWS only)

What is glean.com?

Glean.com is a website specializing in enterprise AI search and knowledge discovery. This platform harnesses deep learning models and generative AI to comprehend the information within your organization as well as the queries posed by your users. One of its key features is the creation of a knowledge graph tailored to your company, which helps personalize search results and recommend relevant information. Glean.com also boasts integration capabilities with over 100+ applications while ensuring that it adheres to the existing permissions of your data sources. This tool is utilized by various teams, including those at Outreach, New York University, Texas Women’s University, among others.

How does glean.com work?

Glean.com operates through the utilization of generative AI and vector search algorithms to comprehensively interpret and respond to natural language queries within your organization's array of applications and data sources. Additionally, it constructs a knowledge graph encompassing your company's personnel, content, and interactions, thereby tailoring and recommending pertinent information to users. Glean.com offers user-friendly functionality and comes equipped with a robust selection of over 100+ connectors, along with diverse hosting options, ensuring its readiness for seamless integration.

How does Glean.com ensure data privacy and security?

Glean.com places a strong emphasis on data privacy and security through a series of robust measures:

1. Adherence to Modern Security Principles:

     - Glean.com follows contemporary security principles, including the zero trust security model, robust authentication practices, the principle of least privilege, and the integration of security throughout the design, development, and operational phases.

2. Soc 2 Type II Certification:

     - Glean.com has obtained Soc 2 Type II Certification, signifying its commitment to maintaining the highest industry standards for safeguarding sensitive customer data.

3. Encryption Standards:

     - All data at rest is encrypted using a FIPS 140-2 validated cryptographic module employing AES 256-bit encryption. Data in transit is secured through TLS 1.2+ encryption protocols.

4. Strict Data Source Permissions:

     - Glean.com enforces stringent permissions on the data sources it connects to, ensuring that users only access information they already have authorization for within the source application.

5. Compliance with GDPR and CCPA:

     - Glean.com syncs with source applications to align with existing General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) processes.

6. Hosting Flexibility:

     - Customers have the flexibility to opt for single-tenant and hosting options, allowing them to decide whether to run Glean.com on-premises or in the cloud.

7. Audit Logging:

     - Glean.com offers comprehensive audit logging of a company's Glean usage, facilitating exportation to Security Information and Event Management (SIEM) systems for monitoring and alerting.

8. Responsible Information Handling:

     - Glean.com does not engage in the sale of information to third parties. It selectively shares data with specific third-party entities such as Google Analytics and Intercom Inc., solely for the purpose of enhancing its operational and service improvement capabilities.

How much does glean.com cost?

Based on web search results, Glean.com offers distinct pricing plans tailored to individual users and institutions:

• Individual Pricing:

   - Glean.com is available to individual users at a cost of £120 per year or £12 per month.

• Institutional Pricing:

   - For institutions, Glean.com does not have a fixed pricing structure. Interested parties can reach out to their sales team to obtain a personalized quote and request a demo.

Additionally, Glean.com provides both individuals and institutions with the opportunity to explore its features through a free trial period.

What are the benefits of glean.com?

As per information gathered from web search results, Glean.com offers several notable benefits:

• Advanced AI Capabilities:

    - Glean.com leverages generative AI and vector search technology to effectively understand and respond to natural language queries across your organization's various applications and data sources.

• Personalized Knowledge Graph:

    - It constructs a customized knowledge graph specific to your company, enhancing the personalization of search results and providing targeted suggestions for the information you require.

• Wide App Integration:

    - Glean.com boasts connectivity with a diverse range of over 100+ applications and rigorously enforces the pre-existing permissions associated with your data sources.

• Stringent Data Security:

    - Holding Soc 2 Type II Certification, Glean.com prioritizes data privacy and security. It adheres to contemporary security principles, ensuring robust protection measures are in place.

• Hosting Flexibility:

    - To cater to various customer needs, Glean.com offers hosting options, allowing users to select the most suitable deployment method. Additionally, it provides the convenience of a free trial for users to evaluate its capabilities.

How does Glean save users 110 hours annually?

Glean saves users 110 hours annually by automating repetitive tasks and workflows, summarizing documents, and providing insights through AI-powered search. This efficiency allows employees to focus on more value-added activities, thereby significantly reducing the time spent on routine tasks.

What makes Glean recognized in Gartner Cool Vendors for Digital Workplace Apps?

Glean is recognized in Gartner Cool Vendors for Digital Workplace Apps due to its innovative approach to integrating AI into enterprise solutions. Glean's capabilities in AI-native search and content creation, combined with its robust security measures, make it a standout tool for enterprises aiming to enhance workplace productivity.

How do leading enterprises utilize Glean's AI platform?

Leading enterprises utilize Glean's AI platform to enhance productivity by finding and understanding information quickly, creating and summarizing content, and automating work processes. This integration helps companies like Deutsche Telekom and BILL streamline operations and improve employee efficiency.