AI Assistant & Agents
.svg)
How much time can Glean save per user per year, and what ROI do customers see?
Glean saves up to 110 hours per user per year by automating repetitive tasks, summarizing documents, and surfacing insights through AI-powered search. On onboarding, customers report about 36 hours saved per employee. Glean can reduce internal support requests by around 20% (IT, HR, etc.), and many customers recover their investment in under 6 months.
What Gartner and industry recognition has Glean received?
Glean was named a Leader in Gartner’s Emerging Market Quadrant for AI Knowledge Management Apps / General Productivity. It’s also been highlighted by industry peers in Gartner materials and recognized by Fast Company as one of the World’s Most Innovative Companies (2025) for enterprise AI leadership and innovation.
How do leading enterprises use Glean to boost productivity?
Enterprises use Glean to find and understand information quickly, create and summarize content, and automate work processes. Notable early adopters have cited faster access to knowledge and easier content creation, with examples including Deutsche Telekom and BILL.
What security and privacy protections does Glean provide?
- Zero trust security model with strong authentication and least-privilege access
- SOC 2 Type II certification
- Data at rest encrypted with AES-256 (FIPS 140-2 validated module); data in transit protected by TLS 1.2+
- Strict data source permissions to ensure users access only what they’re authorized for
- GDPR and CCPA alignment with source applications
- On-premises or cloud hosting options (single-tenant available)
- Comprehensive audit logging with SIEM export capability
- No sale of information; selective data sharing with third parties (e.g., Google Analytics, Intercom) only to improve operations and services
Where can I host Glean, and what hosting options are available?
Glean offers hosting flexibility, including single-tenant deployments and options to run on-premises or in the cloud, to align with your security, compliance, and data preference needs.
How many apps does Glean connect to, and which ones are available?
Glean connects with 100+ apps via native, push API and web history-based connectors. Examples include Google Drive, GitLab, ServiceNow, Microsoft SharePoint, OneDrive, Microsoft Outlook, Box, GitHub, Zendesk, Microsoft Teams, Gmail, Confluence, Slack, Jira, Salesforce, and Dropbox.
What is the knowledge graph, and how does it affect search results?
Glean builds a knowledge graph tailored to your company’s people, content, and interactions. This graph personalizes search results and improves relevance by connecting context across your organization’s data.
How long does onboarding take, and what is the typical go-live timeline?
Customer stories indicate onboarding can be rapid, with many going live in about three weeks. Exact timelines vary by scope and data sources.
What are the main product areas and components that Glean offers?
- Work AI Platform: the overarching environment for deploying AI at scale
- Agent capabilities: Agent Builder, Agent Orchestration, Agent Library, and the Agentic Engine
- Assistant and Search: capabilities to find, understand, and act on information
- All Knowledge, Data Analysis, Deep Research, Canvas, Companion, and Prompt Library
- Protect, APIs, Connectors, Model Hub
- Centralized governance and controls for secure deployment and operation
How can I try Glean and what about pricing?
Glean offers a free trial period. Pricing details are not published publicly and are provided via quote after contacting the sales team. Pricing is typically customized by user or organization, and you can request a demo to help determine the right plan for your needs.
