AI Customer Feedback Tool
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What are the key features of Gleap that enhance customer support?
Gleap is an AI-native customer support and feedback platform for mobile apps and websites. It unifies AI agents, copilot, live chat, surveys, in-app bug reporting, feature requests, product tours, checklists, co-browse tours, a help center, and in-app news in one platform. It turns every customer conversation into a product advantage, with Kai—the AI bot powered by GPT—providing human-like support around the clock.
How does Gleap improve product development through customer feedback?
Gleap collects user insights through in-context surveys and enables users to vote on feature requests via a public roadmap. This helps prioritize development based on real user needs. It also supports proactive issue resolution through a knowledge base and surfaces customer insights into roadmaps and updates (including release notes and widget-integrated news).
What is Gleap’s platform approach across the product life cycle?
Gleap covers the entire product life cycle with a unified platform:
- Support: AI agents, chat, and an automated knowledge base
- Onboard: email automations, onboarding checklists, in-app announcements, and product tours
- Build: roadmap-building, feature requests, and customer insights
Which platforms does Gleap support?
Gleap is designed for mobile apps and websites, providing AI-first customer support and feedback across those platforms.
What is included in Gleap’s pricing and how are add-ons billed?
Pricing includes a base example for a 10-person team at $119 per month. AI usage is billed per interaction (e.g., $0.04 per answer for Kai). Additional components can be added on top, such as Copilot (10 seats) at $290 per month and Engagement (Tours, Surveys, Checklists, etc.) at $100 per month. The pricing page lists these components and how they fit together; for the most current details, refer to Gleap’s official pricing page. A free trial is available to get started.
Are there any limitations to Gleap’s data capture or replays?
Yes. Gleap caps network requests at 150 KB; requests larger than that are truncated as <contenttoobig>. Replays have length limits: one minute for application replays, and up to 15,000 DOM changes for web replays.
How can I start using Gleap?
You can book a demo or start a free trial. Get started for free on the Gleap site.
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