OctocomAI

How does OctocomAI work for ecommerce support?

OctocomAI integrates directly with your help desks (such as Gorgias and Zendesk) so your team stays in a familiar environment while AI handles the rest. It stays in sync with your product catalog, discounts, articles, and orders across ecommerce platforms (including custom ones). The AI delivers human-like conversations aligned with your brand, handles first-line support to resolve common inquiries instantly, and escalates more complex issues to humans with full context. It works across channels like email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, providing 24/7 instant support.

Which help desks and ecommerce platforms does OctocomAI support?

OctocomAI connects with popular help desks such as Gorgias and Zendesk and syncs with ecommerce platforms (including custom-built ones). It continuously syncs your product catalog, discounts, articles, and orders to ensure accurate information for agents and customers.

What channels does OctocomAI support for customer inquiries?

OctocomAI handles inquiries across multiple channels, including email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, delivering a consistent support experience everywhere your customers are.

How many tickets can OctocomAI handle automatically?

OctocomAI automatically handles up to 90% of support tickets, enabling 24/7 instant, human-like support and reducing the need for agent intervention for common questions and issues.

How does OctocomAI help with conversions and order value?

OctocomAI drives conversions and order value through product recommendations and upselling driven by customer behavior. It triggers targeted messages based on actions like add to cart, product page visits, cart abandonment, or order completion. This approach has been shown to improve conversion rates and average order value.

What makes OctocomAI different from other chatbots?

OctocomAI delivers human-like conversations that reflect your brand’s voice, alongside features like first-line support, intelligent handoff to human agents with full context, omnichannel capability, and seamless integration with your existing systems. It’s designed to blend into your brand, automate routine inquiries, and provide proactive resolutions.

How secure is my data with OctocomAI?

OctocomAI prioritizes data privacy and security with encryption in transit and at rest, strict access controls (including role-based access and multi-factor authentication), regulatory compliance (GDPR and CCPA), regular security audits, data anonymization where possible, and secure data storage.

In what languages does OctocomAI operate?

OctocomAI models are fluent in over 100 languages, enabling seamless conversations with your global customer base.

How long does it take to get started with OctocomAI?

OctocomAI can automate your customer support in under 2 weeks, from sign-up to live automation, depending on your integration requirements.

What is OctocomAI’s pricing and is there a money-back guarantee?

Pricing plans include multiple tiers and a money-back guarantee:

• All plans include a 14-day money-back guarantee.
• Plans and per-conversation pricing:
• Consult Plan
• 0 - 200 Conversations: $50/month
• 201 - 500 Conversations: $100/month
• 501 - 1,000 Conversations: $150/month
• 1,001 - 2,000 Conversations: $300/month
• 2,001 - 3,000 Conversations: $450/month
• 3,001 - 4,000 Conversations: $600/month
• 4,001 - 5,000 Conversations: $750/month
• Consult and Support Plan
• 0 - 200 Conversations: $100/month
• 201 - 500 Conversations: $150/month
• 501 - 1,000 Conversations: $250/month
• 1,001 - 2,000 Conversations: $500/month
• 2,001 - 3,000 Conversations: $750/month
• 3,001 - 4,000 Conversations: $1,000/month
• 4,001 - 5,000 Conversations: $1,250/month
• Custom Plan
• Flexible pricing tailored to your needs, including custom integration with ecommerce platforms and Octocom API access.

How do I sign up for OctocomAI?

Signing up typically involves:

• Visiting the OctocomAI website
• Choosing a plan
• Creating an account with basic information
• Setting up your profile and preferences
• Integrating OctocomAI with your ecommerce platforms and channels
• Starting to use OctocomAI for customer support

If you encounter difficulties, OctocomAI’s support team is available to assist.