AI Audio Data Tool
Is Gladia ISO 27001 compliant and how is security handled?
Yes. Gladia is ISO 27001 compliant. Security and data privacy are non-negotiable: Gladia never uses your audio to retrain its models, and there are clear protections in place for privacy and compliance (including GDPR, HIPAA, and SOC-type certifications). You can learn more about security practices in Gladia’s trust and security materials.
Which languages does Gladia support and can it handle code-switching?
Gladia supports 100+ languages with leading accuracy in English, French, Spanish, and Italian, and it includes exclusive support for certain rare languages. It also offers advanced code-switching to handle natural multilingual conversations and any-to-any translation across all supported languages.
What is the difference between real-time STT and batch STT, and when should I use each?
Gladia provides both real-time (low-latency) STT and batch STT. Real-time STT targets live conversations with sub-300ms latency for interactive experiences, while batch STT processes larger audio tasks asynchronously for post-analysis, transcripts, and downstream workflows.
How scalable is Gladia? Can I run many streams in parallel?
Gladia is designed for instant scalability with infinite parallel streams and a zero infra burden. You can scale on demand without forecasting ahead or over-provisioning, using usage-based pricing.
How do I integrate Gladia into my product?
Gladia offers a developer-first experience with REST or WebSocket connections for easy integration. It provides a lightweight SDK for quick setup, and is telephony-ready to fit into your existing platforms. Gladia works out-of-the-box with WebRTC, Recall, and more, and there is direct Slack-based support from engineers.
What is the pricing model?
Gladia uses flexible, usage-based pricing with clear tiers. There is a Free Tier (for example, 10 hours per month of audio processing) to start. A Pro Tier exists with usage-based rates (e.g., batch transcription and live transcription rates listed in pricing details). The platform emphasizes no fixed infra costs and scalable pricing as you grow.
What are the primary use cases for Gladia?
- Customer support: natural conversations at scale with multi-agent and multi-language capabilities.
- Sales enablement: transcribe and enrich calls to capture names, emails, company details, and insights.
- Note-takers: real-time or async transcripts that tag speakers and generate summaries across your tools.
- Financial services: compliant, stable transcription for sensitive contexts with strong numerical accuracy.
- Meeting assistants and media: transcripts, summaries, and retrieval across workflows.
How can I get help or support?
Gladia offers direct, high-touch support, including Slack access for engineers building the technology. Documentation and developer resources are available in the Gladia documentation hub and Playground.
What programming languages are supported for integrating with Gladia?
Gladia supports integration via common development languages and tools, including TypeScript, JavaScript, and Python. Comprehensive documentation and examples are available in the developer docs.
What about security and privacy beyond ISO 27001?
In addition to ISO 27001, Gladia aligns with GDPR and HIPAA requirements where applicable, and has SOC 2 Type 2 certifications. Gladia’s policy is to not train on your audio data, and data privacy controls are designed to protect your information.
Does Gladia optimize for telephony and SIP?
Yes. Gladia is optimized for SIP and other telephony protocols (8 kHz) to fit natively into your existing communications workflows.
Who is Gladia's API ideal for?
Gladia is built for developers and product teams building voice-first apps and platforms, including meeting assistants, customer support systems, voice agents, and note-taking tools. It’s trusted by 300,000+ developers worldwide.
Where can I find docs and developer resources?
You can access Gladia’s documentation, playground, and SDKs through the Gladia developer resources. There is also direct support via Slack for engineers working on the integration.
.webp){kind=logo}
