AI Assistant

What is the use for SmartChat Assistant?

SmartChat Assistant enables developers to integrate trainable AI Assistants into apps and websites. Users can seamlessly upload their own knowledge base (urls and pdfs) into the Assistant to create industry-specific knowledge bots for precise and tailored interactions. With our solution you can create as many SmartChat Assistants as you require.

SmartChat Assistant can be customer facing, providing quick answer responses to customers visiting your website.  Equally, it can be used as an internal tool for staff, providing administrative assistance, for example drafting emails, finding information, or offering recommendations and reminders.

Serving as a reliable knowledge base that allows users to conveniently access data, with the ability to communicate in an attuned and  conversational style, SmartChat Assistant can be utilized in multitude of ways.

Who could benefit most from SmartChat Assistant?

Whether you're in education, finance, retail or beyond, SmartChat Assistant can be extremely beneficial for your business. In customer support, it operates as a 24/7 service, offering prompt responses and efficient query resolution. In healthcare, it can streamline patient engagement, providing administrative support to staff. Industries such as e-commerce benefit from its ability to guide users, answer inquiries, and provide tailored recommendations.

Because SmartChat Assistant can be customized and uploaded with industry-specific data it adapts seamlessly to diverse industries and scenarios.

We also offer a HIPAA compliant version for healthcare, which means that all communication remains secure and private.

How does SmartChat Assistant work?

SmartChat Assistant has been designed for ease of use. Our intuitive dashboard and low-code set-up means that users require minimal technical expertise to create and customize their AI assistants.  The user-friendly interface allows users to easily create a profile for their Assistant, modify its style and tone, and upload documents. Users can access analytics to help identify gaps in the knowledge base so that it can be constantly improved.

SmartChat Assistant can be used along with other communication tools available on the QuickBlox platform. For example, users can build customized messaging apps using the QuickBlox UI Kit or SDKs, and effortlessly integrate SmartChat Assistant, or integrate SmartChat Assistant into our white label video consultation app (available as open source code). Alternatively, we provide the  SmartChat Widget, which enables SmartChat Assistant to be embedded onto ANY website in a matter of minutes.

SmartChat Assistant can also be enabled with human handover capabilities allowing businesses to provide their customers with a seamless communication experience.

How Can SmartChat Assistant Be Integrated with a Custom Knowledge Base?

SmartChat Assistant allows for seamless integration with your custom knowledge base, enabling the creation of industry-specific expertise. Users can upload diverse data sources including PDFs, DOCX files, and web links, allowing the AI to learn and respond within the context of your business’s unique data set. This integration enhances the chatbot's ability to provide accurate and relevant information to users.

What are the Key Benefits of Using SmartChat Assistant for Mobile Apps?

SmartChat Assistant enhances mobile applications by providing instant responses, personalized user experiences, and 24/7 availability. It automates routine tasks, engages users through intelligent conversations, and aids customer support with accurate solutions, ultimately improving user satisfaction and engagement. The flexibility and scalability of SmartChat Assistant also ensure it meets the growing needs of a business efficiently.

How Does SmartChat Assistant Ensure Data Security, Especially in Healthcare?

QuickBlox prioritizes the security of data handled by SmartChat Assistant, particularly in sensitive sectors like healthcare. With robust encryption measures and compliance with industry standards like HIPAA, QuickBlox ensures the confidentiality and integrity of company-specific information. This focus on security builds trust and protects sensitive data, enabling safe and reliable use of SmartChat Assistants in various industries, especially where data privacy is paramount.