CoSupport AI

What is the main use case for CoSupport AI?

CoSupport AI resolves repetitive customer support tickets. The AI trains on a company's own resolved tickets and knowledge base and answers across chat, email and voice. CoSupport AI Agent resolves repetitive L1 tickets end to end and deflects up to 90% of them, and CoSupport AI Assistant drafts replies, summaries and translations for human agents.

Who is the target audience of CoSupport AI?

SaaS and e-commerce support teams, typically at companies with 20 to 500 employees, that handle a steady flow of repetitive tickets on Zendesk, Freshdesk or Zoho Desk and want to resolve them without growing the team.

Can a user use CoSupport AI for free?

There is no permanent free plan. The first 1,000 AI responses are free on your real tickets, with no long-term contract. A resolution usually takes one to three responses, so the pilot covers roughly 300 to 1,000 resolved tickets.

How much does CoSupport AI cost?

CoSupport AI Agent costs $0.50 per AI resolution, and tickets the AI does not resolve are free. CoSupport AI Assistant costs $0.04 per AI response. At 5,000 tickets a month and 70% AI resolution, the bill comes to $1,750.

How accurate is CoSupport AI?

Response accuracy is 99%. CoSupport AI runs on a USPTO-patented anti-hallucination multi-model architecture (US11823031B1) that checks each answer against your own sources before it replies. Since version 2.0, the AI reasons in several steps and every reply comes with a decision log showing the reasoning, actions taken and sources used.

What are the integration capabilities of CoSupport AI?

CoSupport AI works inside Zendesk, Freshdesk, Zoho Desk, HubSpot, Pylon and Salesforce Service Cloud, or as a standalone chat widget. It connects to Shopify and Stripe, and through the agentic API it can update orders, process refunds and change subscriptions. It reads knowledge from Notion, Confluence, Google Drive, SharePoint and OneDrive.

What results can teams expect?

Teams typically reach 60-70% AI resolution in the first 60 days. The average across clients was 74% on version 1.x, and the 2.0 architecture reaches up to 85%. Connecting takes about 10 minutes, and full live takes about 3 days.

Which languages and security standards does CoSupport AI support?

The AI detects the customer's language and replies in 120+ languages. CoSupport AI is ISO 27001 certified and GDPR and CCPA compliant.