AI Chatbot Software
Can I test ChatBot for free?
Yes. ChatBot offers a free 14-day trial with no credit card required. You can sign up for free to try the platform.
Does installing ChatBot on a website require coding?
No. You can set up ChatBot by simply providing your website URL. It supports no-code setup with Visual Builder, one-click templates, and drag-and-drop blocks to customize conversations.
How do I get started with ChatBot on my site?
Sign up and provide your website URL to start. Use the Visual Builder to customize responses, apply one-click templates to handle common tasks, and test the bot with the built-in test chat panel. When ready, deploy via Integrations.
What data sources can ChatBot use to answer questions?
ChatBot can scan and use information from websites, help centers, and text documents. You can manage which data sources are enabled and control how they’re used.
How does ChatBot generate answers?
ChatBot uses AI-generated replies and an AI Assist feature that scans your chosen data sources to respond accurately. The FAQ module can take precedence over AI-generated responses to ensure consistency.
Can I control how the bot answers and prioritize sources?
Yes. You can prioritize FAQ content over AI-generated responses, and you manage which data sources are active to ensure the bot uses the most relevant information.
Can ChatBot engage visitors proactively?
Yes. ChatBot can greet visitors proactively and guide them through the purchasing process, including personalized product recommendations to boost engagement and conversions.
What channels does ChatBot support?
ChatBot supports multichannel usage: on your website, LiveChat, Messenger, and Slack. It also connects to other tools via its Integrations page (e.g., Facebook Messenger, Shopify, WordPress, Slack, Zapier).
Can ChatBot hand off to a human agent?
Yes. ChatBot can resolve many queries automatically and seamlessly hand off to live agents for more complex issues.
What actions can ChatBot perform?
ChatBot can perform a variety of actions through its integrations, such as showing products, creating support tickets, creating leads or meetings, adding contacts, and updating spreadsheets, among others.
How can ChatBot help with sales and marketing?
By proactively engaging visitors, recommending products, offering tailored offers, and guiding buyers through the process, ChatBot helps increase engagement and conversions and can assist with lead generation.
How does ChatBot help with lead qualification and conversion?
ChatBot can automatically generate and qualify leads and transfer high-intent prospects to sales reps in real time, speeding up the sales cycle.
Can ChatBot be integrated with LiveChat and other tools?
Yes. ChatBot integrates with LiveChat and a range of tools (Facebook Messenger, Shopify, Slack, WordPress, Zapier, etc.) to extend its capabilities.
What is a chatbot?
A chatbot is an AI-powered assistant that chats with customers. ChatBot specifically delivers AI-generated replies and 24/7 support to help customers quickly.
What is a generative AI chatbot?
A generative AI chatbot uses AI to generate replies to user questions based on the data and sources it’s trained on or connected to, enabling natural, human-like conversations.
How does a generative AI chatbot work?
ChatBot’s AI Assist scans your chosen data sources to generate accurate responses. You can train the bot with your content, use predefined templates, and rely on the FAQ module to govern answers. The Visual Builder lets you create, test, and refine flows, then deploy via integrations.
How secure is the data processed by ChatBot?
ChatBot processes and hosts data on its platform and provides controls to manage data sources. Integrations are designed to be secure, and the platform emphasizes data confidentiality and compliant handling of sensitive information.
Where is data hosted and how is it secured?
All data is processed and hosted on the ChatBot platform. You control which data sources are enabled, and ChatBot provides secure integrations and measures to protect information.
What is your return policy for purchases?
You can return your purchase within 7 days.
Can ChatBot be connected to multiple channels at once?
Yes. ChatBot supports multichannel deployment, including website, LiveChat, Messenger, and Slack.
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