EeselAI

EeselAI is a platform for fully autonomous AI agents that live in your existing apps and handle work end to end. After onboarding, you can invite an agent to your tools, have it learn your company knowledge, and start resolving routine tasks quickly—while escalating complex or sensitive cases to a human.

You can brief EeselAI like a teammate by explaining how your team works, setting tone and rules, and defining when the agent should loop you in. The agent can draft and send customer service responses, handle helpdesk tickets, write content in your voice, and support e-commerce workflows such as answering product questions, recommending items, and handling order inquiries.

EeselAI connects with helpdesks and collaboration tools including Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, and Microsoft Teams. It can also use knowledge sources like Confluence, Notion, Google Docs, SharePoint, past tickets, and public help centers. Integrations are available via point-and-click setup, and an API and CLI are offered for programmatic access.

Pricing uses a single fixed monthly plan starting at $299 for 500 credits, where a ticket or chat costs 1 credit. There’s a free trial of 100 credits with no credit card required.

How quickly can I get an EeselAI agent running?

You can invite EeselAI to your apps and start using agents within minutes. During onboarding, the agent learns from your existing company knowledge so it’s ready quickly.

What customer service tasks can EeselAI handle end to end?

It can run autonomous helpdesk workflows such as resolving straightforward tier-1 tickets, drafting and sending responses, and categorizing support requests. For complex or sensitive cases, it escalates so a human can review.

Can I control when the agent escalates to my team?

Yes. You can set escalation rules as part of your teammate-style briefing, including instructions on when to loop you in for approval.

Which tools and knowledge sources does EeselAI integrate with?

It integrates with Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, and Microsoft Teams. Knowledge sources include Confluence, Notion, Google Docs, SharePoint, past tickets, and public help centers.

Does EeselAI support content writing and e-commerce questions?

Yes. It can draft and publish content in your voice and help with e-commerce workflows like answering product questions, making recommendations, and handling order inquiries.

How is EeselAI priced?

Plans start at $299 per month for 500 credits, and a ticket or chat costs 1 credit. You also get a free trial of 100 credits with no credit card required.