Yellow.ai

Yellow.ai is an enterprise agentic AI platform built to transform customer experience (CX) and employee experience (EX). It powers AI agents that can think, act, and resolve, delivering human-like conversations at scale across common enterprise channels—voice, chat, and email—while maintaining context as interactions evolve.

With 15+ cutting-edge LLMs and a multi-LLM architecture, teams can select the best-fit model for different tasks and update their approach as new models emerge. Yellow.ai also includes an AI Agent Builder 2.0 for designing, orchestrating, and deploying agents quickly using natural language prompts, along with an automated testing workflow to help ship reliable agents faster. To support knowledge-grounded conversations, the Conversational Knowledge Base uses Agentic RAG to connect agents to enterprise intelligence.

For ongoing performance improvement, Yellow.ai offers analytics that analyze conversations and help optimize responses in real-time. Teams can further use AI Copilot to test, debug, and perfect agent behavior, along with automated testing within a single interface to streamline iteration.

Yellow.ai is designed for organizations that need secure, compliance-ready agent deployments and faster time-to-value through integrations. It provides enterprise-grade security with Safe AI, with compliance coverage including HIPAA, ISO 27001, ISO 27701, SOC 2 Type II, and PCI-DSS v 4.0.1, and offers 150+ plug-and-play integrations to connect with existing systems such as Zendesk, Genesys, Nice, Salesforce, and Freshdesk. Pricing is available via demo—book a demo to get started.

What kinds of experiences can Yellow.ai automate?

Yellow.ai supports both customer experience (CX) and employee experience (EX) automation. Agents are designed to drive human-like conversations and take actions across customer and employee journeys.

Which channels do Yellow.ai agents support?

Agents can handle voice & calls, text & chat, and email. Multi-channel orchestration is designed to maintain conversational context as users move between touchpoints.

How do Yellow.ai agents use enterprise knowledge?

Yellow.ai includes a Conversational Knowledge Base powered by agentic RAG. This helps agents ground responses and generate knowledge-based content using enterprise intelligence.

How can teams improve or validate agent performance?

Yellow.ai provides analytics to dynamically improve performance by analyzing conversations and optimizing responses in real time. It also includes automated testing and AI Copilot to test, debug, and perfect agents before deploying improvements.

Does Yellow.ai support enterprise security and compliance?

Yes. Yellow.ai’s Safe AI includes enterprise-grade security and compliance coverage for HIPAA, ISO 27001, ISO 27701, SOC 2 Type II, and PCI-DSS v 4.0.1.

How quickly can Yellow.ai connect to existing tools?

Yellow.ai offers 150+ plug-and-play integrations to go live faster. Examples include Salesforce, Zendesk, Genesys, Nice, and Freshdesk.