AI Qualitative Data Analysis Tool
What is askviable.com?
Askviable.com is the official website for Viable, a company specializing in leveraging AI and GPT-4 technology for the comprehensive analysis of qualitative data at scale. Founded by brothers Dan and Jeff Erickson, Viable's mission is to enhance human intelligence by empowering users to gain valuable insights into their customers with minimal effort, shifting the focus from laborious data analysis to effective decision-making. The platform eliminates the reliance on spreadsheets, offering deep insights into customer feedback and enabling teams to better understand audience needs and act swiftly.
What kind of data can askviable.com analyze?
Viable's AI-powered platform excels in analyzing diverse forms of unstructured data, encompassing:
- Customer feedback
- Social media comments
- Survey responses
- Sales call transcripts
- Customer support tickets
- Market research
- Employee surveys
Leveraging advanced AI and machine learning algorithms, the platform interprets and comprehends this data comprehensively. It identifies patterns, sentiments, and behaviors within the data, offering nuanced insights beyond simple keyword detection or volume metrics. This depth of understanding enables businesses to make well-informed decisions based on a thorough comprehension of customer experiences and needs.
How accurate is analysis of askviable.com?
Viable's analysis is renowned for its remarkable accuracy, attributed to its utilization of GPT-4 for qualitative data analysis. This cutting-edge technology enables the platform to conduct thorough analyses with exceptional precision, even at a large scale. Unlike mere summarization, Viable's approach delves deep into understanding the context and sentiment underlying the data, a critical aspect for genuine comprehension.
The AI models employed by Viable have undergone rigorous fine-tuning through deep learning processes. This meticulous refinement ensures that the insights provided are not only precise but also enriched with context. Consequently, Viable is adept at interpreting subtle nuances in text, such as sarcasm, humor, and sentiment, which often pose challenges for conventional data analysis methods.
Through leveraging advanced Natural Language Processing (NLP) capabilities, Viable offers actionable insights that can significantly impact various aspects of businesses. These insights can facilitate improvements in Net Promoter Score (NPS), reduction of support ticket volumes, and informed adjustments to product roadmaps, all while optimizing operational costs. This sophisticated level of analysis aims to assist businesses in navigating vast amounts of data generated from customer feedback, empowering them to make data-driven decisions that propel their enterprises forward.
How does askviable.com handle privacy and data security?
Viable prioritizes privacy and data security, adhering to industry best practices for handling and safeguarding data. Their commitment extends to robust measures for data ingestion, handling, and protection, along with prompt responses to vulnerabilities or incidents. The company aims to maintain a high standard of security for both customer data and its own operational data.
In the realm of AI and privacy, handling personal data poses challenges and potential risks. AI systems, especially those utilizing large language models like GPT-4, may raise concerns regarding control, use, and correction or removal of personal information due to their data-intensive nature and scale of operation.
To address these challenges, Viable likely employs various strategies:
- Data anonymization: Ensuring personal information is not identifiable in datasets.
- Data minimization: Collecting only necessary data for specific tasks.
- Secure data storage: Utilizing encrypted storage solutions to prevent unauthorized access.
- Regular audits: Conducting periodic security assessments to detect and rectify vulnerabilities.
Furthermore, Viable's privacy and security practices align with current data protection laws, which typically mandate measures to safeguard personal information and require transparency regarding data usage.
For comprehensive details on their privacy policies and security protocols, individuals are encouraged to refer directly to Viable's official documentation or reach out to their support team.
How much does askviable.com cost?
Viable provides flexible pricing options tailored to accommodate the diverse needs and sizes of businesses:
Startup Plan: Designed for early-stage businesses at $600 per month. This plan encompasses up to 2,000 datapoints monthly, unlimited seats and data sources, extensive data integrations, dedicated onboarding, and top-tier email and live chat support.
Growth Plan: Geared towards expanding companies priced at $1,000 per month. It offers up to 5,000 datapoints monthly, inclusive of all features available in the Startup plan.
Enterprise Plan: A customizable solution for businesses seeking robust customer research, UX enhancement, or feedback loop refinement. Pricing and datapoint allocation are tailored to meet the specific requirements of each company.
Each datapoint represents a distinct piece of feedback, such as a survey response or product review, with more intricate data like call transcripts potentially counting as multiple datapoints. Additionally, Viable provides dedicated support personnel, custom reports, and the option to train AI with proprietary data across all plans.
