AI Powered Ecommerce Sales Tool
Is there a free trial and what pricing model does Rep AI use?
Yes. Rep AI offers a 30-day free trial with no credit card required. Pricing is traffic-based, designed to scale with your store and catalog.
How does Rep AI help Shopify stores with conversions, support, and insights?
Rep AI engages shoppers at critical moments to boost conversions, support, and shopper insights. Its behavioral signals help it identify when a customer is disengaged and respond with personalized interactions to guide them toward completing a purchase. It can identify drop-off reasons and surface insights to improve the store experience. For support, Rep AI automates a large portion of common inquiries (such as order tracking, returns, and cancellations) and provides 24/7, accurate answers, freeing human agents for more complex tasks. For insights, it offers a dashboard with metrics like conversion rate, average order value, response effectiveness, and detailed conversation performance to optimize sales and support.
What features does the Rep AI concierge offer to Shopify stores?
- Branded AI assistant that guides shoppers and can redirect to product pages, lead them to checkout, or compare products
- Customizable to speak with your brand voice; multilingual support
- Plug-and-Play setup with easy catalog adoption
- AI coaching to train the AI to match your tone and policies
- Brand voice and visual customization for a consistent shopper experience
- Resource Library to train on your docs and files
- Easy integrations to connect with your existing tech stack
- Product Finder to deliver personalized results
- Guide between pages to help shoppers navigate
- Add to cart and checkout directly within chat
- Sales Skills for contextual engagement across the buyer funnel
- Live Conversation Drop-In for real-time support
- Post-order tasks agent to handle tracking, cancellations, and returns
- Helpdesk ticketing with summarized context
- AI-assisted drafting of helpdesk emails
- Knowledge base and FAQs for instant answers
What post-order and support automation capabilities does Rep AI provide?
- Post-order tasks agent to manage tracking, cancellations, and returns
- Helpdesk ticketing with full context and summaries
- AI-assisted drafting of helpdesk emails
- Knowledge base and FAQs to provide instant shopper answers
- Live conversation drop-in to offer real-time support while the AI continues handling the rest
How does Rep AI track shopper behavior and what analytics are available?
- It uses behavioral insights to engage shoppers at the right moments
- Identifies drop-off reasons and surfaces fixes to improve the funnel
- Provides performance analytics to track conversion rates, engagement, and support efficiency
- Offers granular conversation filtering to analyze issues, topics, traffic sources, and shopper type
- CX and missing data insights to address gaps and improve shopper interactions
Is Rep AI secure and compliant with privacy laws?
Yes. Rep AI emphasizes robust data protection and encryption, with compliance for privacy standards such as GDPR and CCPA.
Does Rep AI integrate with my tech stack?
Yes. Rep AI is designed for seamless integration with your existing tools and tech stack, enabling smooth workflows and enhanced collaboration.
What kind of results have customers seen with Rep AI?
Customers report notable improvements, including:
- 12%+ conversion rate with AI sales chatbot
- 315% increase in conversion rate in certain cases
- 95%+ inquiries resolved with AI support
- 16%+ higher average order value
- 20x ROI (return on investment)
- Additional success stories note 17% increase in sales and high customer satisfaction with AI-assisted support
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