AI Knowledgebase Chat

What is usefini.com?

Usefini.com provides a service named Fini, which swiftly transforms your knowledge base into an AI chat within 2 minutes. Fini asserts its capability to address 70% of customer inquiries, integrating securely with your private data across diverse platforms. Moreover, Fini offers functionalities including churn prediction, upsell likelihood assessment, and suggestions for product enhancement. Trusted by over 100 data-driven tech companies globally, interested users can explore a free trial or reach out for further details via the website.

How does usefini.com work?

Usefini.com leverages AI technology to transform your knowledge base and proprietary data into an interactive chat capable of addressing customer inquiries across diverse channels and languages. To initiate the process on usefini.com, you simply provide links to your knowledge base and customize the tone and character of your AI agent. Additionally, you can integrate private data sources such as Notion, Confluence, Google Drive, Zendesk, among others, to augment the capabilities of your AI chat.

Deployment options for your AI chat include API integration, standalone links, chat widgets, chrome extensions, or integration with platforms like Slack, Discord, Zendesk, Intercom, and more. Furthermore, Usefini.com offers analytics and insights on customer behavior, satisfaction, and feedback.

The platform's objective is to assist in resolving over 70% of support inquiries with minimal human intervention, delivering a personalized and instantaneous experience for your customers.

How secure is my data with usefini.com?

Usefini.com prioritizes data security through a comprehensive set of measures, as outlined on their website:

1. Adherence to High Security Standards: Usefini.com complies with esteemed certifications such as SOC2, ISO 27001, and GDPR, demonstrating their commitment to maintaining the highest security standards.

2. Encryption Protocols: All data, whether at rest or in transit, is encrypted using cutting-edge encryption algorithms, ensuring robust protection against unauthorized access.

3. Strict Access Controls: The platform employs stringent access controls to guarantee that only authorized personnel can access your data, enhancing overall security measures.

4. Regular Security Audits: Routine security audits are conducted to proactively identify and address any potential vulnerabilities, further fortifying the platform's security infrastructure.

5. PII Redaction: A PII shield layer is utilized to redact personally identifiable information from your data, preserving user privacy and confidentiality.

6. Data Processing Agreement with OpenAI: Usefini.com maintains a data processing agreement with OpenAI, which restricts the use of private data for training models and ensures the removal of all data from OpenAI servers.

Users interested in delving deeper into Usefini.com's security practices and accessing relevant documentation can do so via their dedicated security portal.

How much does usefini.com cost?

Usefini.com adopts a flexible pricing model tailored to individual needs and usage patterns. Prospective users can reach out to obtain a personalized quote aligned with their specific use case and requirements. While fixed pricing plans are not available, sources suggest that paid plans may start from $12.00 per month, though pricing varies based on chosen features, integrations, chat and user volumes, and required support levels.

For those interested in exploring the platform before committing, Usefini.com offers a complimentary 14-day free trial. This trial period enables users to assess the service's functionality and suitability for their needs. Signing up for the free trial can be done directly through the website.

How to get started with usefini.com?

Getting started with usefini.com is a seamless and rapid process. Here's a straightforward guide to begin leveraging their services:

1. Sign up for a free trial directly on their website or log in if you already have an existing account.
2. Initiate the creation of a new bot by supplying links to your knowledge base and selecting the desired tone and character for your AI agent.
3. Enhance the capabilities of your AI chat by integrating private data sources such as Notion, Confluence, Google Drive, Zendesk, and others.
4. Deploy your AI chat across various channels including API, standalone links, chat widgets, chrome extensions, or seamlessly integrate it with platforms like Slack, Discord, Zendesk, Intercom, and more.
5. Monitor and optimize your AI chat's performance using provided analytics and insights.

With these simple steps, you can harness the benefits of having an AI chat capable of addressing over 70% of customer inquiries, collaborating effectively with your new AI teammate.

How does Sophie improve customer support efficiency?

Sophie, the AI support agent from Usefini, drastically improves customer support efficiency by resolving 80% of support tickets end-to-end without any human intervention. Powered by AI, Sophie learns from past interactions to enhance accuracy while providing 24/7 support via email and chat. This self-learning capability continuously reduces support costs and boosts Customer Satisfaction (CSAT) by offering instant, personalized responses. Additionally, Sophie is adept at understanding customer intent and can perform complex actions such as processing refunds and updating account details, resulting in significant support cost savings of up to 50% for businesses.

What security measures are in place for data protection with Sophie?

Sophie is designed with enterprise-grade security to ensure the protection of sensitive customer data. Usefini, the company behind Sophie, adheres to leading compliance standards including SOC 2, GDPR, HIPAA, and ISO certifications. These measures guarantee that customer data remains private and secure, with strict protocols in place to ensure confidentiality and integrity. Additionally, Usefini does not use customer data to train its AI models, thereby maintaining strict privacy standards. Users can also access a dedicated security portal to review Usefini's comprehensive security practices.

How can businesses integrate Sophie into their existing customer support system?

Integrating Sophie into an existing customer support system is a straightforward process that requires no coding expertise. Businesses can seamlessly connect Sophie with platforms like Zendesk, Intercom, Salesforce, Slack, and more to automate customer interactions. The integration process involves setting up Sophie by defining her tone, responses, and actions based on the brand's voice and tone guidelines. Within minutes, businesses can go from signup to having Sophie actively resolving customer queries. The deployment is designed to be quick and simple, allowing companies to immediately start benefiting from reduced support workloads and improved customer service quality.