AI Customization Platform
What is ply.io?
Ply.io is a low-code platform that enhances the functionality of existing applications by allowing users to integrate custom interfaces, notifications, tools, and portals directly within their current software environment. It is designed to optimize work processes and streamline operations, particularly benefiting operations teams with its user-friendly design and capacity to tailor highly personalized customer experiences. The platform is distinguished by its ability to deliver solutions that are both contextual and in-flow, meaning they integrate seamlessly into existing workflows and applications, thereby boosting productivity without the necessity to adopt new software systems. While primarily aimed at operations, Ply.io is also widely recognized for its adaptability and appeal across a broader range of users, thanks to its powerful customization capabilities.
How does ply.io work?
Ply.io is a platform designed to enhance the functionality of existing applications by enabling the integration of custom features directly into the apps that teams already use, eliminating the need to develop new applications from scratch. It operates as a no-code solution, greatly simplifying the customization of applications to meet the specific needs of operations teams and other stakeholders.
The platform operates through several key functionalities:
- Add-ons: Ply.io allows users to integrate custom buttons and features within their applications, leveraging data from emails, deals, or tickets to craft unique interfaces with bespoke functionality.
- Notifications: The platform supports the creation of custom, actionable notifications that facilitate immediate actions by teams and customers, with functionalities linked directly to the applications used.
- Tools: Users can utilize a command bar provided by Ply.io to develop custom features that are integrated within their applications, accessible through simple keyboard shortcuts.
- Portals: Ply.io enables the creation of highly personalized customer portals by using existing data, thereby avoiding the need for traditional forms and reducing reliance on back-and-forth email communications.
Ply.io emphasizes the development of contextual solutions that seamlessly integrate into existing workflows, promoting rapid adoption and a minimal learning curve for users. The platform also incorporates robust security controls to facilitate safe collaboration among team members while adhering to established policies. Overall, Ply.io focuses on augmenting internal products with essential functionalities for quicker returns on investment, enhancing team impact through increased contextuality and ease of adoption.
What kind of security features does Ply.io offer?
Ply.io is equipped with an extensive array of security features aimed at protecting data and ensuring user privacy. Here's a breakdown of the key security functionalities available on the platform:
Granular Security Controls: These controls are designed to facilitate collaboration within teams while enforcing clear policy adherence, making them adaptable for both small groups and large enterprises.
Synced Permissions: Ply.io has the capability to synchronize roles and groups from existing apps and automate permissions through its advanced user-matching functionalities.
Role-Based Access Control (RBAC): This system allows for detailed, role-based permission settings that help manage who has access to various parts of the platform.
SAML SSO and Directory Sync: Ply.io plans to implement Single Sign-On (SSO) using SAML and directory synchronization, enhancing both security and the ease of user management.
Granular Security Policies: The platform provides administrators with robust tools to manage project-level security policies, including sharing permissions, placement management, and application allowlists.
Account Connection Modes: Ply.io offers flexible connection settings for actions within the platform, allowing choices between a standard connection for all users or a per-user connection where each user operates their own account link.
Additionally, Ply.io’s commitment to security is further outlined in their Trust Center, which includes:
Compliance and Certification: Ply.io regularly undergoes a SOC 2 Type II audit and maintains ISO 27001 certification. It also adheres to CSA STAR principles and supports GDPR compliance.
Infrastructure and Application Security: The platform’s servers are hosted on Amazon Web Services (AWS), which boasts SOC 2 Type II certification and top-tier data center security measures.
Data Encryption: Data security is ensured through AES encryption for data at rest and TLS 1.2 for data in transit.
DDoS Protection: Ply.io benefits from both application-level and network-level DDoS protection, provided respectively by their CDN and cloud service providers.
Web Application Firewall (WAF): Their WAF is regularly updated to protect against the latest global security threats.
These comprehensive security features are designed to safeguard the integrity and privacy of data on Ply.io, while also boosting collaboration and productivity among its users.
How does Ply.io handle data encryption?
Ply.io prioritizes data security by implementing strong encryption techniques to safeguard data both at rest and in transit. Here's an overview of how Ply.io manages data encryption:
Data at Rest: Ply.io utilizes the Advanced Encryption Standard (AES) to encrypt data stored on their servers. AES is recognized globally for its robust security and is extensively adopted across various industries.
Data in Transit: For data that is being transmitted, Ply.io employs Transport Layer Security (TLS) 1.2. This cryptographic protocol is designed to ensure secure communication over computer networks.
These encryption methods are integral to Ply.io's comprehensive security strategy, which includes multiple layers of measures to protect data integrity and privacy. By adhering to these industry-standard encryption protocols, Ply.io ensures that all data is robustly protected against unauthorized access and security breaches.
How much does ply.io cost?
Ply.io offers a flexible pricing model designed to accommodate teams of various sizes, with options ranging from free access to tailored enterprise plans. Here's an overview of their current and projected pricing structure:
Free Access for Small Teams: Ply.io currently provides a free plan for teams comprising fewer than 20 members. This allows smaller teams to access and utilize the platform's full features without incurring costs.
Paid Plans for Larger Teams: Teams that have 20 or more members, or those that require advanced features such as granular security controls, Single Sign-On (SSO), or customized data retention policies, are required to choose from the paid plans. For specific pricing details, Ply.io encourages potential customers to contact them directly.
Future Pricing Structure: Ply.io is planning to revise their pricing model later this year to include:
- A free tier intended for light usage.
- Per-user pricing aimed at supporting more extensive usage, expected to be in the range of $5-$10 per seat for small teams, and $10-$20 per seat for medium-sized teams.
- Customized pricing for enterprise plans, tailored to meet the specific needs of larger organizations.
While the exact details are yet to be finalized, these anticipated pricing ranges provide a glimpse into Ply.io's approach to making their platform accessible for different types of users and usage scenarios.
What are the main features of Ply that can benefit my business?
Ply allows businesses to build custom features directly into their existing applications without requiring any coding. This includes custom buttons, interfaces, AI solutions, smart forms, and more. These enhancements are designed to supercharge internal processes by integrating with apps your team already uses, such as Gmail, Zendesk, Hubspot, Airtable, and Salesforce. This means you can accelerate workflows by utilizing custom, contextual playbooks tailored to your specific business logic and requirements.
How can Ply enhance customer experiences?
Ply offers unique customer-focused features that allow businesses to create dynamic forms that deliver real-time answers, perform data-based routing, and utilize AI capabilities. These features can be embedded anywhere, offering a visually appealing and interactive experience for customers. This allows businesses to route leads efficiently, provide self-service options, streamline onboarding processes, and improve checkout experiences, thereby enhancing overall customer satisfaction and engagement.
What security measures does Ply implement to ensure data protection?
Ply prioritizes security through its design, employing serverless operations and end-to-end encryption to minimize data exposure. It also features granular permissions through role and space-based access control, ensuring that only authorized users have access to specific data and functionalities. The platform is compliant with industry standards such as SOC 2 Type II and ISO 27001, undergoing regular security assessments to maintain high security standards. Additionally, Ply supports per-user connections to ensure that actions performed within the platform are secure and authorized, further safeguarding user data and interactions.
