AI Customer Support Tool

What is Brainfish?

Brainfish is an AI Knowledge Intelligence Platform that turns your videos, docs, and data into a continuously updated knowledge system—providing accurate context for customers, internal teams, and AI agents. It combines knowledge generation and curation with multi-source integration, supports distribution through AI agents across channels, and offers analytics to inform decisions.

​

Key capabilities include:

• Knowledge Generation & Curation: Turn demo videos, call recordings, and documentation into personalized knowledge bases—segmented by customer, use case, and configuration; video-to-knowledge generation; multi-source integration (CRM data, help desk tickets, drive files, API specs); account-based segmentation; automatic updates as your product evolves.
• Distribution: AI support agents, proactive nudges, internal AI copilots, and proactive guidance to deliver answers where users work.
• Insights: Customer analytics to understand behavior and adoption.

​

Brainfish also emphasizes quick installation and easy integration with tools, plus the ability to deliver personalized help across languages and channels.

​

How does Brainfish help improve customer engagement?

Brainfish enhances engagement by delivering AI-powered answers, insights, and guided assistance across channels, enabling users to self-serve and discover features more easily. It reduces repetitive questions, provides context-aware help in the flow of work, and supports proactive guidance to improve onboarding and product adoption.

​

Case studies highlight outcomes such as higher self-service resolution and improved customer efficiency, driven by a centralized, up-to-date knowledge base and AI-driven support.

​

What are Brainfish's core components?

• Knowledge: Turn videos, demos, and documentation into structured, searchable knowledge bases. Features include video-to-knowledge generation, source curation, multi-source data integration, account-based segmentation, and automatic updates as your product evolves.
• Distribution: Deliver AI-powered help across the user’s channels with AI support agents, auto-updating docs, an internal AI copilot, proactive nudges, and customer analytics.
• Insights: Analyze user interactions and outcomes to inform product and support improvements.

​

How do I install Brainfish in my product or website?

Brainfish installs quickly with a simple embed. You add a widget to your product or website and initialize it with a widget key. A typical approach is to insert a script and call the widget initializer, for example:

<script type="module"> 

  import Brainfish from "https://cdn.jsdelivr.net/npm/@brainfish-ai/web-widget@latest/dist/web.js";

  Brainfish.Widgets.init({ widgetKey: "bfsearchwidgetYOURWIDGET_KEY" });

</script>

​

See the documentation for the exact snippet and integration details.

​

Who is Brainfish designed for?

• For Users (CX)
• For Support / CX Teams
• For Product Teams

​

These audiences align with Brainfish’s three-part focus: empowering customers, enabling support teams, and aiding product teams with knowledge-driven guidance.

​

What channels does Brainfish support for delivering AI-powered help?

Brainfish is built to deliver accurate, personalized answers across every channel. It supports in-app help, website deployment, and cross-channel distribution, with the ability to connect Brainfish to your existing tools and systems to provide consistent guidance wherever users interact with your product.

​

How does Brainfish handle security and compliance?

Brainfish provides enterprise-grade security and compliance, including SOC 2 Type 2 and ISO27001 certifications, and GDPR readiness. Security and compliance resources are available through Brainfish’s trust and security materials.

​

What about pricing for Brainfish?

Pricing details are provided on the Brainfish Pricing page. The site references an Entry-Level Plan and Custom Plans, with pricing not specified in the scraped content. For exact pricing and options, please visit the Pricing page or contact sales.

​

How can I learn more or book a demo?

To see Brainfish in action and understand how it fits your use case, book a demo through the Brainfish website. The page offers a “Book Demo” option to schedule time with a product expert.

​

Where can I find security and compliance details?

Security and governance information is available in Brainfish’s Trust Center. Visit the Trust Center for security practices, certifications, and regulatory details.