AI Customer Service Automation Platform

What is activechat.ai?

Activechat.ai stands out as the premier automation software for contact centers and customer service teams. It seamlessly integrates AI-driven live chat and natural language bots, offering a user-friendly platform. Its features include AI-assisted live chat, self-service automation, conversational marketing, organizational knowledge management, contact center analytics, and customizable chatbots. With an emphasis on data security, Activechat.ai provides an on-premise solution, eliminating recurring fees while offering lifetime support and updates. Founded by Andrew Ganine and Serge Kostiukov, Activechat.ai is driven by values of community, passion, and innovation, aiming to revolutionize customer service.

How does activechat.ai work?

Activechat.ai operates as a versatile platform, functioning both as a live chat tool and a conversational automation solution. Here's a breakdown of its key components and functionalities:

1. Live Chat Engine: This feature serves as a multichannel live chat platform, leveraging insights gathered from human agents' interactions. These insights are utilized to enhance performance through AI-generated suggestions.

2. Visual Chatbot Builder: Activechat.ai offers a visual platform built on a custom framework, designed to mimic natural human conversation patterns. This allows users to create natural language automations tailored to their specific needs.

3. AI and Analytical Tools: The platform includes AI-powered analytical tools that analyze conversational data, providing valuable insights. These insights can be used to optimize customer service and sales strategies.

4. AI-Assisted Live Chat: Activechat.ai continuously learns from manual conversations to automate similar interactions in the future. This iterative learning process improves the platform's machine learning model, enhancing its ability to provide AI-driven suggestions.

5. On-Premise Solution: Activechat.ai offers the flexibility to run on your private cloud or on-premises infrastructure, ensuring data security and providing users with full control over the software.

For more in-depth information, users can refer to the platform's manual and official website, which offer guides and tutorials to facilitate understanding and usage.

How much does activechat.ai cost?

Activechat.ai adopts a usage-based pricing model, offering flexibility and scalability for users. Here's a breakdown of their pricing structure:

1. Conversations: Pricing is determined by the volume of conversations per month, with an average cost of approximately $0.0011 per conversation.

2. Live Support Agents: Costs are also influenced by the number of live support agents utilizing the tool.

In addition to usage-based pricing, Activechat.ai provides two types of licenses for purchase:

• Company License:
   - Single Installation - Unlimited Projects: Priced at $4995.
   - This license caters to end-users and agencies, enabling multiple chatbot projects within a single company.

• Developer License:
   - Unlimited Installations & Projects: Priced at $14995.
   - Geared towards enterprises and developers, this license allows platform development and resale to other companies.

For subscribers, Activechat.ai offers monthly charges based on the number of live chat agents, starting at $49 per agent per month. Annual subscriptions are also available, offering a 15% discount.

To obtain a personalized quote or initiate a free trial, interested parties can visit the pricing page on their website.

What are the benefits of activechat.ai?

Activechat.ai presents numerous advantages for businesses aiming to enhance their customer service and engagement strategies:

1. On-Premise Solution: Activechat.ai offers the option to store data in your private cloud or on-premises, ensuring data security and granting full control over your information.

2. No Recurring Fees: Following the initial license fee, there are no monthly or annual charges, making it a financially efficient solution for businesses.

3. Lifetime Support: Users benefit from automatic platform upgrades, bug-fixes, and updates post-installation, without incurring additional expenses.

4. AI-Assisted Live Chat: The platform's AI capabilities continuously learn from manual interactions to automate future engagements, thus enhancing efficiency and consistency in customer service provision.

5. Conversational Marketing: Activechat.ai facilitates the automation of sales and marketing processes, fostering connections between customers and vendors, while also serving as a robust tool for gathering customer data and leads.

6. Improved Customer Satisfaction: By streamlining customer service processes, Activechat.ai assists contact centers and customer service teams in enhancing customer satisfaction, reducing costs, and increasing operational efficiency.

These benefits collectively contribute to creating a more efficient, secure, and cost-effective customer service operation. For further information, interested parties can explore the details available on the official website.

What are the limitations of activechat.ai?

Activechat.ai, like any platform, comes with certain limitations, as highlighted by user reviews and feedback:

1. Intuitiveness: Some users have reported challenges with the bot builder's intuitiveness, potentially leading to a learning curve for new users.

2. Development Activity: Periods of non-active development have been noted, with a significant gap observed until mid-2020, which may impact the introduction of new features and updates.

3. Social Media Integration: Activechat.ai offers limited Facebook integration and has reduced its focus on developing new features for Facebook, shifting towards B2B customer support. Additionally, it lacks support for WhatsApp integration.

4. Notification Features: Certain notification features such as One-Time Notification, Recurring Notifications, and auto-reply to Facebook comments are not supported, potentially limiting engagement capabilities.

5. Account Inactivity: Activechat.ai reserves the right to disable accounts and remove inactive bots and conversation history if an account remains inactive for more than 180 days, which may lead to data loss for inactive users.

Considering these limitations is essential when evaluating Activechat.ai as a suitable tool for your business needs. For more detailed insights, interested parties can explore the official website or refer to user reviews on platforms like G2 and Trustpilot.

What are the key benefits of using ActivechatAI for customer service?

ActivechatAI revolutionizes customer service by automating responses to queries, thus improving efficiency and customer satisfaction. It offers an all-in-one platform with chatbots, assistance, live support, and workflow integrations, allowing businesses to enhance communication with customers. By retaining and upselling leads, onboarding new customers, providing technical support, troubleshooting, scheduling, and managing reminders and order statuses, ActivechatAI helps businesses cut down operational costs and improve customer satisfaction rates. Additionally, ActivechatAI offers a highly customizable platform tailored for specific business needs, making it adaptable to any industry or niche without limitations.

How does ActivechatAI help reduce business operational costs?

ActivechatAI significantly reduces business operational costs by automating routine customer interactions and supporting internal operations. It allows senior employees to save time training newcomers, aids sales associates in lead verification, and reduces the need for support agents to respond to preliminary or basic queries. With features like multi-channel chatbots, keyword detection for AI-assisted routing, and the ability to design complex interaction scenarios, ActivechatAI can slash the time teams typically spend on repetitive tasks by half, thereby doubling profits. According to customer feedback, companies using Activechat have experienced a 35% reduction in support costs on average.

What makes ActivechatAI different from traditional SaaS tools?

ActivechatAI distinguishes itself from traditional SaaS tools by offering enhanced data privacy and control, as it allows data storage within an organization's premises. This on-premises approach reduces risks and provides businesses with direct oversight of security protocols and compliance. Unlike SaaS software that manages data security measures, ActivechatAI offers extensive customization, enabling businesses to tailor solutions to their specific needs. Moreover, ActivechatAI provides reduced latency with localized data processing and dedicated resources, ensuring optimal performance even under heavy workloads. The platform has a higher upfront cost for hardware and setup but eliminates recurring subscription fees, resulting in lower long-term costs. It also gives businesses full ownership over data compliance measures and the flexibility to scale and allocate resources according to specific demands.