AI Conversational Insights

What is liveperson.com?

Liveperson.com is a website that provides a conversational AI platform tailored for businesses. This platform facilitates brand-customer interactions through messaging, chatbots, and automation. Liveperson.com asserts itself as a leading conversational AI solution for businesses. 

Additionally, Liveperson.com offers a robust workspace for creating, overseeing, and tracking all conversations within the platform. With nearly three decades of experience in the industry, Liveperson.com has collaborated with renowned global brands. The website also offers a range of resources dedicated to conversational AI.

How does liveperson.com work?

Liveperson.com operates through a comprehensive conversational AI platform tailored for businesses, facilitating customer engagement via messaging, chatbots, and automation. This platform encompasses three key components:

• The Conversation Cloud: This robust workspace empowers brands to construct, oversee, and monitor their customer interactions across a multitude of channels, including web, mobile, social media, and voice. It offers seamless integration with various third-party tools and platforms, enhancing the overall customer experience.
• Voice AI: This solution enables brands to convert voice calls into digital conversations through natural language understanding and speech recognition. It leverages the capabilities of the Conversation Cloud, utilizing the same chatbots and automation employed in messaging.
• Knowledge AI: The Knowledge AI tool assists brands in creating and maintaining a knowledge base that chatbots and agents can draw upon to provide precise and consistent responses to customer inquiries. It employs natural language processing and machine learning to comprehend customer intents and generate relevant answers.

By synergizing these three components, Liveperson.com constructs a conversational AI platform capable of delivering personalized, engaging, and scalable customer interactions. The platform asserts itself as a premier choice for businesses and has garnered trust from globally recognized brands. For those seeking to delve deeper into the realm of conversational AI, Liveperson.com also offers various resources on their website.

How much does liveperson.com cost?

Based on web search results, LivePerson is a conversational AI platform designed to facilitate customer engagement for businesses, offering both messaging and voice communication options. The pricing structure for LivePerson varies depending on the chosen package and payment preferences.

LivePerson's official website showcases three distinct packages: Conversational Cloud, Conversational Cloud & Generative AI, and Enterprise Generative AI Suite. These packages come equipped with a range of features, including voice and messaging bots, conversation assist tools, intent management, analytics, and integrations. For precise pricing details, interested parties can request a quote directly from the LivePerson website.

Another website outlines two pricing plans, namely Standard and Premier, although it's important to note that this information may not be the most current or accurate since it doesn't originate from LivePerson's official sources. The Standard plan, as mentioned, is priced at $40 per user per month and includes basic features like web messaging, SMS, Facebook Messenger, and Apple Business Chat. On the other hand, the Premier plan costs $90 per user per month and offers more advanced features such as voice and video communication, co-browsing, content secure forms, and proactive messaging.

To obtain the most up-to-date and accurate pricing information, it is advisable to visit LivePerson's official website or directly contact their sales team for comprehensive details on their pricing options.

What are the benefits of liveperson.com?

Utilizing LivePerson.com offers several notable advantages:

• Comprehensive Conversation Management: LivePerson.com allows you to efficiently build, oversee, and track customer interactions across diverse communication channels, including messaging, web, voice, and social media.
• Enhanced Customer Support: The platform equips your staff with valuable tools and insights to effectively address complex customer inquiries and deliver tailored services.
• Digital Transformation: LivePerson.com aids in expediting your transition to a digital-centric approach. By directing voice calls to messaging and other digital channels, you can reduce costs and align with evolving customer preferences and expectations.
• Automation-Driven Engagement: The platform facilitates an automation-centric customer experience by harnessing generative AI. This enables the creation of natural and engaging conversations that contribute to heightened customer satisfaction.
• Proven Industry Leadership: LivePerson.com stands as a reputable leader in conversational AI, boasting nearly three decades of industry experience and a global network of esteemed partners and clients.

How can I get started with liveperson.com?

To initiate your journey with LivePerson, you can follow these fundamental steps:

1. Account Registration: Begin by signing up for a LivePerson account via their official website.
2. Channel and Feature Selection: Tailor your LivePerson experience to match your business requirements by choosing from a range of available channels and features. Options include web messaging, voice capabilities, chatbots, and automation.
3. Integration for Web Messaging: If opting for web messaging, integrate LivePerson by adding their designated tag, a small piece of code, to your website. This step enables web messaging functionality.
4. Agent Setup: Create user profiles for the agents who will engage in conversations with your customers.
5. Customized Experience Configuration: Utilize the Conversational Cloud platform to configure your customer and agent experiences, as well as establish management and operational preferences.
6. Conversation Management: Employ LivePerson's suite of tools, including APIs, SDKs, and dashboards, to construct, oversee, and monitor your conversations with customers.