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AI Conversational Insights
What is Syntrix and how does it help?
Syntrix: Evaluate, test, and validate AI agent and live agent performance. It lets you simulate thousands of real customer interactions to validate AI agents and train contact center agents before they ever interact with a customer.
What is LivePerson's Conversational Cloud® Platform?
LivePerson's Conversational Cloud® Platform is designed to put conversations at the center of a business by accelerating contact center transformation, improving agent productivity, and delivering personalized customer experiences. It bridges the gap between traditional call centers and digital-first, AI-driven customer interactions, enabling enterprises to shift to digital channels, empower people, and embrace automation.
How does LivePerson help improve customer experience through AI?
LivePerson enables modern, asynchronous messaging across channels including voice and messaging, with generative AI agents for automation, omnichannel conversation data analytics, and agent-facing AI that boosts efficiency while keeping conversations human-centered. It also supports orchestrating AI and human agents across every channel, and the option to Bring Your Own LLM to avoid rip-and-replace.
What business outcomes can I expect from LivePerson?
- 30% reduction in operating costs
- 90% automation rate
- 60% faster AI agent testing
- 30% reduction in agent ramp time
- 25% customer satisfaction boost
What industries does LivePerson serve?
Financial Services; Retail; Travel & Hospitality; Healthcare; Telco & Cable; Automotive.
What use cases does LivePerson support?
Customer Service; Conversational Commerce; B2B Sales & Marketing; ITSM.
What channels does LivePerson support?
LivePerson orchestrates AI and human agents across every channel, including voice and messaging, to deliver connected experiences.
How can I get started with LivePerson?
Begin by requesting a demo of LivePerson and/or Syntrix. Explore Syntrix to evaluate and validate AI agents, and learn how to implement LivePerson’s platform for your use case.
What is GenAI in LivePerson?
Next-gen experiences powered by GenAI; boost productivity and reduce costs through the seamless orchestration of human and bot interactions.
What is Unified Conversational Analytics?
Fully unlock your conversation data — across voice and messaging — to generate deep insights and achieve maximum ROI.
Is LivePerson recognized by industry analysts?
Yes. The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 highlights LivePerson as a top fit for traditional enterprises seeking a reliable and scalable digital transformation partner. LivePerson is also recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms.
What resources and support are available?
- AI Hub
- Resource Library
- Customer Stories
- Analyst & Market Reports
- News
- Blog
- Glossary
- Knowledge Center
- Developer Center
- Security
Does LivePerson offer a partner program?
Yes. Find a partner, become a partner, and access partner login.
How is pricing structured and how can I get pricing?
Pricing details are available on LivePerson’s Pricing page. To obtain current pricing, request a quote from the LivePerson team.
What security and scalability commitments does LivePerson have?
Security and scalability are highlighted as core capabilities of LivePerson’s platform, supporting enterprise-grade performance and reliability.
Where can I see customer success stories?
LivePerson features success stories from leaders across industries; see the available customer stories section for examples.
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