AI Powered Cx Platform
How does Waanee AI enhance customer engagement?
Waanee AI offers AI-powered tools designed to transform customer conversations with next-gen technology. The platform provides a leading AI aggregator and no-code solutions that enable unmatched customer engagement. By using AI tools like Owlexa and Agent O, businesses can manage customer queries efficiently, improve first call resolution, and enhance overall customer satisfaction.
What are the main features of Owlexa AI Virtual Assistant?
Owlexa AI Virtual Assistant is a powerful tool for managing customer interactions seamlessly. Key features include 24/7 availability, efficient query handling, and advanced capabilities that reduce operational workload. Owlexa also helps in boosting sales and enhancing customer satisfaction by providing consistent and effective customer support.
How does the AI Trainer improve contact center agent performance?
The AI Trainer for contact center agents helps identify performance gaps and develops personalized, KPI-based training plans to improve skillsets. It tracks progress using call analysis, ensuring continuous improvement. The AI Trainer significantly reduces agent onboarding time and errors, resulting in better first call resolution rates and overall enhanced performance.