AI Contact Center Automation Tool
What is ASAPP CXP and GenerativeAgent?
ASAPP CXP is a unified customer experience platform that connects every channel, system, and customer interaction in real time, giving every customer a dedicated AI agent who knows them and can fix issues on the first try. GenerativeAgent is ASAPP’s AI capability within CXP that understands, reasons, and acts with precision to turn interactions into resolved outcomes, enabling continuous human + AI collaboration.
What are the key benefits of ASAPP CXP and GenerativeAgent?
- Lower service costs and faster issue resolution while building stronger customer connections
- A dedicated AI agent for every customer who knows their history and can fix issues on the first try
- Improved agent productivity through real-time guidance, feedback, and insights
- Seamless, cross-channel and cross-system coordination in one place for a consistent experience
- Trustworthy, transparent AI with safety and governance built in
How do enterprises integrate ASAPP's solutions with existing systems?
ASAPP provides custom integration services tailored to each client, designed to work alongside existing systems and workflows. Generative AI solutions are integrated so they complement current tooling and processes without disrupting operations.
Which channels does ASAPP CXP connect and how is data managed?
ASAPP CXP connects every channel, system, and customer interaction in one place, enabling real-time, end-to-end engagement and a centralized view of customer interactions across the enterprise.
How does ASAPP ensure safety and security?
- Built-in safety agents
- Data governance
- Protection against attacks
- Safety input controls
- Automated testing & QA
- Proprietary redaction capabilities
How does ASAPP handle data privacy and security?
ASAPP adheres to data privacy regulations (including GDPR and CCPA), uses encryption in transit and at rest, provides options to delete data on request, and emphasizes data minimization by collecting only what is necessary to provide services.
How much does ASAPP cost?
Pricing is tailored to the features and usage you choose. The starting price is around $5,000 per month, and you can request a complimentary consultation to receive a personalized quote. ASAPP also offers a cost savings calculator to help estimate potential benefits.
Who are ASAPP's customers?
ASAPP counts leaders like American Airlines, Dish, and JetBlue among its customers, with additional peers across industries such as healthcare, financial services, retail, telecom, and travel & hospitality.
How can I learn more or request a demo?
You can book a demo, take a product tour, or contact ASAPP to start a conversation and see how CXP and GenerativeAgent can work for your organization.
What does ASAPP mean by an agentic customer experience?
ASAPP envisions the future of customer experience as agentic—delivering a personal AI agent for every customer that augments human agents and elevates performance, efficiency, and customer satisfaction.
Where can I find customer stories or evidence of impact?
ASAPP shares customer stories and testimonials (for example, quotes from EY and other enterprises) and provides webinars and case studies demonstrating how ASAPP has helped organizations improve containment, containment rates, and overall service quality.
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