AI Chatbot Builder
What is InsertChat?
InsertChat is an AI agent workspace that grounds responses in your approved knowledge and lets you deploy AI agents to web, app, or API. It combines multi-model chat, knowledge grounding, and deployable agents in one private workspace, with tools and integrations to automate workflows.
What are InsertChat's three core products and what does each do?
- AI Workspace: Daily operating layer for team chat, prompts, files, knowledge, and private workspaces. Multi-model chat, grounded answers, and connected prompts.
- Agent Builder: Deployment layer for website agents, lead capture, embeds, API delivery, and routing to qualified actions or humans.
- AI Studio: Media layer for generating, editing, and analyzing images, videos, and music, plus vision features for screenshot and image analysis.
What AI models can I use and can I switch models during a conversation?
You can use 90+ AI models, including GPT-5.2, Claude Sonnet, Gemini, Llama, Grok, DeepSeek, and more. You can switch models mid-conversation to balance speed and accuracy.
How do I train InsertChat on my own content?
Connect knowledge sources such as URLs, sitemaps, documents (PDF, Word, Excel), media (YouTube, audio), and structured data. Upload your files or paste URLs to ground the agent in your content.
Where can I deploy an AI agent?
Agents can be deployed on a website widget, in-app embed, or via API. You can keep a single agent setup and reuse it across channels, and you can customize via a one-line embed code.
Do I need coding skills to use InsertChat?
No. Build and deploy AI agents with a visual builder, and deploy with a simple embed code.
Can I customize branding, domains, and UI?
Yes. You can customize branding (logo, colors, tone), use a custom domain, and tailor the widget UI to your brand. White-label options are available.
Does InsertChat support voice and vision?
Yes. It includes voice (speech-to-text and text-to-speech) and vision capabilities for analyzing images and visual context.
What integrations are available?
600+ integrations including Slack, Notion, Google Workspace, Salesforce, HubSpot, Zendesk, Shopify, WooCommerce, Zapier, and more. It also provides a REST API for custom integrations and options to install via Google Tag Manager.
Can I control which tools an agent can use?
Yes. Tool access is configurable per agent, so you enable only the tools you need.
Can the agent hand off to a human?
Yes. You can configure human handoff, and full conversation history can be passed along during escalation.
What analytics are available?
Analytics cover conversation logs, full history, content gaps, compliance/audit trails, usage reports, and team metrics.
Is InsertChat mobile-friendly?
Yes. The widget and embeds work well on desktop and mobile without a separate experience.
What is the fastest path to a successful deployment?
Start with one agent and a small set of high-value sources, then iterate using real questions from analytics to close gaps.
How do I start using InsertChat?
Sign up for a 7-day free trial with full access. A credit card is required to begin, but you are not charged during the trial. Most teams go live quickly, often in minutes.
Knowledge sources: what can I connect?
URLs, sitemaps, documents (PDF, Word, Excel), media (YouTube, audio), and structured data. The goal is a clear, trusted source of truth for answers.
How do I refresh knowledge sources and keep answers up to date?
Sources can be refreshed on demand or on a scheduled basis, depending on the source type, to keep answers current.
Pricing: what do you pay for and what are the plans?
Pricing is based on how many agents you run, how many knowledge sources you connect, and how much conversation usage you drive. Plans start at $23/month. Annual billing is available with savings. A free 7-day trial is offered.
Do you offer a free trial and how does it work?
Yes. A 7-day free trial with full access is available. A credit card is required to start, but you are not charged during the trial.
Is there a plan that supports branding and custom domain?
Yes. There is a plan (the $28 plan in the pricing FAQ) that includes your own logo and a custom domain.
What is BYOK (Bring Your Own Key) and how does it work?
BYOK lets you provide your own API key for model access. Model usage is billed separately by the provider, while InsertChat continues to bill for the agent product (knowledge, deployments, tools, analytics, and governance).
Do you offer enterprise pricing and self-hosting?
Yes. Enterprise plans cover larger organizations with custom deployment needs, including self-hosting and BYOK options.
How is data stored and privacy handled?
Data is stored on European servers, GDPR-compliant, and not used for training. Data is isolated to your workspace and agents, with deletions available on request.
Do you train models on customer data?
No. InsertChat does not use your data to train models.
Can I export or delete data?
Yes. You can delete sources, conversation history, leads, and feedback. Exports and deletion requests can be arranged.
Who can access my data and how is it protected?
Data access is controlled via role-based access controls, and data is isolated per workspace/agent. Subprocessors are documented in the DPA.
What is included in the security documentation and how do I request it?
Security documentation is available on request. You can request the DPA and related security questionnaires via the contact page.
Do you support self-hosted deployments or private deployments?
Yes. Enterprise plans include self-hosting and private deployment options.
How do I evaluate InsertChat for my organization?
Start a free trial with non-sensitive data. When ready, request security documentation (DPA) and discuss enterprise requirements.
Do you have an API and webhooks?
Yes. A full REST API is available for creating agents, managing sources, and interacting with conversations, plus webhooks for real-time updates.
Can I implement InsertChat across multiple websites or products?
Yes. You can deploy agents across websites, apps, and APIs, with pricing mapped to plan limits.
Do you offer a free-tier experience or free tools?
Yes. InsertChat includes free tools to test workflows before building full agents, with options to upgrade to full agents later.
Can I test specific use cases before committing?
Yes. Start with a free trial and a small knowledge base to validate your workflow before upgrading.
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