UserJot

UserJot helps SaaS product teams and AI agents turn customer asks into an organized feedback loop: live chat support inside your product, a feedback board for feature requests, and a public roadmap plus changelog to keep customers updated.

Customers can post ideas, vote on what matters most, and track status as requests move from “Planned” to “In Progress” and beyond. When something ships, the changelog captures the update and links back to the requests it completes—so voters understand what changed and why.

For support, UserJot includes an in-app AI live chat widget (Juno) built into the workflow. Juno answers from your docs and sites you point her to, responds in the customer’s language, and can hand off to your team in the same conversation when human help is needed. When a customer asks for a feature in chat, Juno connects it to the existing board request and adds their vote so the request doesn’t get lost in chat transcripts.

UserJot also supports workflows for everyday operations: a shared inbox that combines chat and forwarded email, shared context with private handoff notes for your team, and features like adding a custom domain via a DNS CNAME record. You can get started free with a free forever plan (no credit card), and paid plans start at $29/month with a 14-day free trial.

How does UserJot connect customer feature requests to a public roadmap?

A customer posts an idea on your feedback board and other visitors can vote. You mark the request as Planned or In Progress, and it appears in the matching column of your public roadmap with its vote count.

What does the in-app AI live chat widget do for support?

The widget lets customers reach your team without leaving your product. Juno answers first using your docs and the sites you point her to, and she hands the conversation to your team in the same thread when a human should take over.

Can Juno add a customer’s vote when they request a feature in chat?

Yes. When a customer asks for a feature in chat, Juno finds the matching request on your feedback board and adds their vote so the ask is captured in your public workflow.

Is pricing based on number of users or number of requests?

No. Every plan includes unlimited users and unlimited posts, and you pay for features like custom domain or private boards rather than per-customer usage.

What’s included with the free plan?

The free forever plan includes a feedback board, a public roadmap, a public changelog, and the in-app widget with unlimited users and unlimited posts. Free also includes two feedback boards and three admin roles and doesn’t expire.

How quickly can setup be done?

Setup takes about 30 seconds. You can create your workspace to get your public board/roadmap/changelog, and then add the widget to your app with a snippet.