Hiver

Hiver is an agentic, AI-powered customer service platform designed to handle complex support requests across channels. It brings together AI Agents and AI Copilot capabilities with core helpdesk workflows like ticketing, automation, and analytics, helping support teams resolve multi-step issues end to end.

With Hiver Omni, you get an omnichannel inbox to manage email, chat, Slack, voice, SMS, and more in a single workspace. You can collaborate across teams by looping in teammates, linking requests to tools like Jira, and discussing issues in Slack threads—so complex cases don’t get stuck between functions. Workflows also span systems by bringing context from connected tools to automate routing, triage, and updates.

Hiver’s AI platform is built for real support work: AI Agents resolve multi-step, cross-system requests, while AI Copilot investigates issues, finds answers, drafts replies, and can take approved actions using account context, past tickets, knowledge, and connected tools. AI Help Center turns resolved conversations into new articles, identifies knowledge gaps, and keeps content up to date without manual upkeep. AI Insights helps teams spot recurring themes, quality gaps, and changes in customer health.

Hiver is built for teams that run high-stakes, relationship-driven support and need cross-team visibility. Choose Hiver Omni for omnichannel support or Hiver in Gmail to manage complex requests directly inside Gmail, while keeping support workflows centralized. Plans and pricing aren’t included here; you can book a demo or start a free trial from the product entry points.

What is Hiver?

Hiver is an AI-native customer service platform for handling complex support. It includes AI Agents and AI Copilot alongside omnichannel ticketing, collaboration, and support analytics.

What’s the difference between Hiver Omni and Hiver in Gmail?

Hiver Omni focuses on omnichannel support with a centralized inbox and workflows across channels. Hiver in Gmail turns Gmail into a helpdesk so you can manage shared inboxes and complex requests without leaving Gmail.

How do AI Agents help with complex requests?

AI Agents can work through multi-step, cross-system requests from start to finish. They can gather missing details, pull needed information from other systems, check policy/knowledge, and complete the request end to end.

What does AI Copilot do for support teams?

AI Copilot investigates issues, finds answers, drafts replies, and takes approved actions across your connected tools. It works alongside your team when requests need human judgment.

Can Hiver help keep a help center up to date?

Yes. AI Help Center turns resolved conversations into new help center articles, surfaces knowledge gaps, and helps keep content current as changes happen over time.

Does Hiver support cross-team collaboration and workflows?

Yes. You can collaborate with teammates, link requests to tools like Jira, discuss issues in Slack threads, and automate routing, triage, and updates across systems to keep complex cases moving.