Help Scout

Help Scout brings customer conversations into one place, helping teams manage support across channels with an Inbox built for collaboration and responsiveness. It also lets you create a custom searchable Knowledge Base so customers can find answers and reduce repetitive messages.

Help Scout’s AI features are designed to help teams move faster—recapping long threads, editing and translating replies, and creating help-draft first versions. Teams can also use AI agents to handle a portion of interactions, and report insights appear alongside conversations for real-time decision-making.

For day-to-day workflow, you can prioritize with ease using saved replies, workflows, snooze, and send later. The platform supports multiple inboxes and channels, includes mobile support, and offers reporting/insights plus integrations with 100+ platforms to connect with the tools you already use.

What channels does Help Scout help manage in one Inbox?

Help Scout consolidates support conversations so your team can handle messages from multiple channels in a single Inbox, including channels referenced like social and Shopify.

What can the Knowledge Base do?

Create a custom help center that’s searchable so customers can access product tutorials and previous guidance when they need answers.

How does Help Scout use AI to assist replies?

Use AI to recap long threads, edit and translate replies, or create a first draft to speed up responses while keeping your team in control.

Does Help Scout support teamwork and organization?

Yes—Help Scout includes features like workflows, saved replies, multiple inboxes, custom Views for queues, snooze to resurface later, and scheduled “send later” replies.

What analytics are available in Help Scout?

Insights & Analytics turn operational signals into actionable visibility, including response time and volume across channels, plus team performance at both team and individual levels.

How many integrations does Help Scout support?

Help Scout connects to 100+ platforms so you can keep working with the tools you already rely on.