Gleap

Gleap is an AI-native customer support platform designed to connect support conversations with engineering work, so customer issues don’t stop at answers—they move toward investigation and code fixes. It’s built around an agent workflow where different “Kai” roles handle what each ticket needs, from first response to implementation support.

Kai Support answers customer questions from your connected knowledge and sources, and handles routine conversations across channels like chat, email, WhatsApp, and phone (with voice calls turned into tickets). When something is harder, Kai Resolve investigates the ticket using evidence and context, then hands off a clear next step. For tickets that require a change, Kai Code prepares a plan and creates code work in the form of a pull request for your engineers to review—no automatic merging or deployment.

To keep your team aligned, Gleap also includes Kai Copilot, which works alongside teammates across pages for drafting replies and creating or improving workflows with approval checkpoints for risky changes. Kai PM helps prioritize what to build next based on customer context, demand, and goals. Gleap can also support customer feedback and release-note follow-ups tied to your release controls.

Pricing is available in Free, Team ($149/mo billed yearly), Pro ($299/mo billed yearly), and Enterprise (starting at $999/mo billed yearly). Each plan includes a 7-day free trial, and Pro’s trial doesn’t require a credit card.

How does Gleap handle customer messages end-to-end?

Kai Support answers routine questions, and for tougher cases Kai Resolve investigates and passes the ticket to the right next step. When a fix is needed, Kai Code prepares a pull request for your team to review and merge.

Does Kai Code deploy changes automatically?

No. Kai Code prepares the code and opens a pull request for engineers to review, then your team merges and releases it.

Will customers receive follow-ups after a fix?

Yes, when customer follow-ups are enabled. Gleap can ask a teammate to confirm the merged fix is live before sending the update.

What kinds of evidence does Gleap capture during investigations?

You can capture investigation evidence with in-app bug reporting, including screenshots, recordings, and logs, to help teams understand what’s happening.

Which plans does Gleap offer and how much do they cost?

Gleap offers a Free plan, plus Team ($149/mo billed yearly), Pro ($299/mo billed yearly), and Enterprise (starting at $999/mo billed yearly). Each plan starts with a 7-day free trial, and Pro’s trial is available without a credit card.

Does Gleap answer only from past tickets, or can it use your content and code?

Gleap can read your website and help/docs, and it can also support coding investigations using connected repositories and data sources when you set up the connections.