Gleap

Gleap is an AI-native customer support platform built for software teams. It connects support conversations with engineering work so that issues don’t just get answered—they get investigated, turned into code, and shipped with customers kept in the loop.

Gleap’s agent workflow brings together four roles: Kai Support answers customer questions, Kai Resolve investigates difficult tickets, and Kai Code prepares code changes and pull requests for engineer review. Kai PM helps prioritize what to build next based on customer context, so your team can focus on the most valuable work.

To manage customer communication, Gleap provides shared inboxes, live chat, support workflows, and a knowledge base. It also supports customer feedback and release notes, with follow-ups tied to your release controls so customers hear back after fixes are confirmed. You can capture evidence during investigations with in-app bug reporting, including screenshots, recordings, and logs.

You can start with the specific workflow you need, from AI-first support to a fuller “from bug to fix” loop that includes investigations and coding tasks. Gleap offers a Free plan and paid Team and Pro plans, plus an Enterprise plan starting at $999/mo billed yearly. A 7-day free trial of Pro is available with no credit card required.

How does Gleap handle customer messages end-to-end?

Kai Support answers routine customer questions. For harder tickets, Kai Resolve investigates and creates a coding task, and Kai Code opens a pull request for your engineers to review and ship.

Does Kai Code merge or deploy changes automatically?

No. Kai Code writes the code changes and opens a pull request for your team to review, merge, and release.

Will customers get follow-ups after a fix?

Yes—when customer follow-ups are enabled. By default, Gleap asks a teammate to confirm the merged fix is live before sending the customer update.

What can teams use Gleap for besides support responses?

Gleap also supports customer feedback and prioritization. Kai PM helps recommend what to build next based on customer demand, revenue, and your goals.

Which plans are available and what do they cost?

Free offers Kai Support for one seat with live chat and in-app bug reporting, plus 50 Kai Support conversations per month. Team is $149/mo billed yearly, and Pro is $299/mo billed yearly. Enterprise starts at $999/mo billed yearly.

How does Gleap investigate tickets—does it need access to our systems?

Kai Resolve investigates with read-only access in a sandbox, using connected data sources via MCP (Model Context Protocol) servers. Coding investigations can be supported using your connected repositories and data sources.