Canny

Canny is an AI-powered customer feedback management platform that centralizes requests and conversations from across your customer-facing touchpoints. It captures feedback from tools like Gong, Intercom, and Slack, and also supports feature requests submitted directly by customers through a dedicated Portal.

Once feedback is collected, Canny uses enrichment and prioritization to help your team focus on what matters most. Autopilot ensures feature requests don’t get missed and helps reduce duplicates, giving you a cleaner, more complete picture of customer demand. Feedback can also be analyzed to surface trends and themes as they emerge, with views organized by product area, theme, or product owner.

Canny supports a “close the loop” workflow so customers stay informed. Send automatic status updates as requests move through your process, share a customer-facing version of requests, and publish your product roadmap to show what’s planned and in progress.

For advanced analysis and workflow, Canny includes Canny MCP—letting you query feedback and build custom reports inside LLM-driven experiences like Claude or ChatGPT. Canny is built for teams that drive revenue, including Product, Sales, Customer Success, and Marketing. It also includes a free start option (“Get started free”) and offers request-a-demo entry for additional plans.

What does Canny help teams do with customer feedback?

Canny centralizes feedback from multiple channels, organizes and enriches feature requests, helps prioritize what to build next using revenue impact, and keeps customers updated through status messages and a public roadmap.

How does Canny capture feature requests from different tools?

Canny can automatically capture feedback from sources including Gong, Intercom, Slack, and other channels, and it also supports customers submitting requests directly through your feedback Portal.

What is Autopilot in Canny?

Autopilot automatically captures feedback and helps ensure feature requests don’t fall through the cracks while reducing duplicates so your team works from a cleaner set of requests.

How does Canny help prioritize feature requests?

Canny ties requests to the revenue behind them so you can weigh opportunities beyond volume—such as comparing the revenue impact of smaller vs. larger sets of requests.

Can customers see progress on their requests?

Yes. Canny supports automatic status updates and allows you to publish a customer-facing version of requests, plus a roadmap view showing what’s planned and in progress.

How does Canny MCP work for querying feedback in Claude or ChatGPT?

Canny MCP provides access to Canny data so you can query feedback and build custom reports in LLMs like Claude or ChatGPT without leaving your chat workflow.