AI Support Platform
How does TheLoops boost CX team productivity and efficiency?
TheLoops amplifies agent expertise inside their existing workflows with AI Agent Copilot, offering dynamic next-best actions, auto-classification, and summarization. With GenAI-powered capabilities and the Mission Control view, managers can monitor operations in real time and drive measurable improvements. TheLoops promotes faster, more consistent case resolution and supports claims of up to 10x productivity.
What real-time insights can TheLoops provide from support data?
TheLoops turns every interaction into actionable intelligence. You gain real-time insights into case trends, customer sentiment, and more, with analytics such as predictive CSAT and topic trends delivered in an integrated platform to support faster, data-driven decisions.
Is TheLoops secure and compliant with industry standards?
Yes. TheLoops is designed as enterprise-grade and maintains security and compliance through SOC 2 Type 2 certification and HIPAA compliance. It also supports Single Sign-On (SSO), granular permissions, vulnerability scanning, incident response, employee security training, and formal security policies. For details, you can explore the Security Center.
What features and modules does TheLoops offer?
Key solutions include:
- AI Agent Copilot
- Auto-tagging and Intelligent Routing
- Escalation Prediction
- Proactive Backlog Management
- 100% Auto QA
- Predictive CSAT
- Product Feedback Analysis
- Topic Trend Analysis
- Knowledge Generation
- AI Search
How quickly can I connect data, build AI Agents, and get ROI?
TheLoops emphasizes fast deployment: connect your data in about 1 hour, build your AI Agents in about 1 day, and begin realizing ROI in roughly 1 month.
How do I get started with TheLoops?
Getting started is straightforward:
- Request a demo
- Book a consultation
- Connect your data
- Explore the platform and its capabilities
The process is designed for swift setup and rapid value realization.
What about pricing for TheLoops? Is pricing public?
Pricing details are not publicly listed. TheLoops offers pricing options and provides personalized quotes based on your organization’s needs. Contact the sales team to get a tailored quote.
What data sources and integrations does TheLoops support?
TheLoops connects your data quickly and supports 50+ integrations to ensure turnkey data governance and easy setup, enabling rapid insight generation.
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